My order never arrived. Their phone number doesn’t work. I sent 6 emails no one got back to me Another scam company that steals your money and dies t deliver! Beware!!!
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Quality and fit usually excellent, Delivery ok however I am an old lady and my mobility takes a minute or two. .Every usually knock and within a few seconds dump parcels on my doorstep. This is th... See more
Company replied
Items not received after 1 month. Tried to fill out online form but it won't take my telephone number so I will have to call them. So annoying. Afibel have resolved the issue promptly by supplyin... See more
Company replied
I am delighted with the nightdresses I received recently. They are of good quality and with a cute teddy-bear pattern. What I am not so happy about is Afibel's choice of EVRI as their chosen carrier... See more
Company replied
Company details
Written by the company
Afibel online catalogue : ladies clothing, menswear, undergarments, shoes, a world of fashion that's comfortable, elegant and trendy (senior, plus sizes). Afibel also has a line for the home, health and well-being, accessories...
Contact info
Bowling Green Mills, BD97 1AD, Bingley, United Kingdom
- 0 871 200 22 31
- service@afibel.co.uk
- www.afibel.com/uk
3.6
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 4% of negative reviews
Typically replies within 24 hours
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My order arrived on time and was…
My order arrived on time and was exactly what I wanted. Thank you.
March 15, 2025
Reply from AFIBEL
Dear Nora
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear that your happy with all aspects of your order and I'm also happy to hear it was delivered on time.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Reply from AFIBEL
Dear Christina
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you're happy with all aspects of your order including the delivery.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Disappointed with goods but everything else ok
The ordering and delivery were fine but the skirt was so long. I’m 5’6” but it was brushing my ankles. I was disappointed because the material was lovely for summer. I returned it and it cost me £3.49.
March 15, 2025
Reply from AFIBEL
Dear Helen
Thank you for taking the time to leave us this 4 star review.
I'm sorry to hear the skirt you ordered wasn't right for you on this occasion. We do stipulate that returns start from £2.99 depending on your preferred return method.
Kind Regards
Simon
Afibel Customer Service
Excellent customer service quick…
Excellent customer service quick delivery good range of products quick prices
March 21, 2025
Reply from AFIBEL
Dear Susan
Thank you for taking the time to leave us this fantastic 5 star review.
It's great to hear you're happy with all aspects of your order and I will be sure to pass the feedback on regarding our customer service.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Reply from AFIBEL
Dear Leila
Thank you for taking the time to leave us this fantastic 5 star review.
It's great to hear you're happy with your order and it was received as advertised.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
not much to tell have not worn the item…
not much to tell have not worn the item yet but am pleased with quality and colour but thought it rather
expensive
March 21, 2025
Reply from AFIBEL
Dear Marian
Thank you for taking the time to leave us this good 5 star review.
I'm pleased to hear your happy with the quality and colour of your item/s. With regards to pricing, we do aim to remain competitive.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Easy to order by phone
Easy to order by phone. My items arrived quite quickly. The goods were well packaged. All was OK.
March 20, 2025
Reply from AFIBEL
Dear Maria
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you were happy with all aspects of your order including the delivery.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
I don’t always want a gift instead I…
I don’t always want a gift instead I would prefer lower costs. A lot of the time I wait for an item to be on sale as dresses are quite expensive if they are unusually attractive so I haven’t always been able to afford the item I want. You do have lovely clothes which is why I stay with your company and I can most times get what I have decided on.
March 20, 2025
Reply from AFIBEL
Dear Rosemary
Thank you for taking the time to leave us this feedback.
I am pleased to read you are happy with the range of clothing we have at Afibel. Please note the offer code/ privilege code used determines what free gift/special offers/ discounts can be applied to your orders. Also keep an eye out for our latest sale brochure where you can receive up to 60% off.
Happy shopping!
Kind regards
Afi
Afibel Customer Service
Good service
March 18, 2025
Reply from AFIBEL
Dear Donna
Thank you for taking the time to leave us this great 5 star review.
I am pleased to hear that you are happy with our service.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Your goods are very attractive…
Your goods are attractive, with a touch of French style.
You always have all sizes unless you say otherwise.
Generally they are for young adults, which limits my choice, but that is my problem. The texture is accurately described. I seldom find what l’m looking for because l am not daring enough and also l’m rather limited by my old, crippled and very thin body. What have you got for people like me. ?
March 29, 2025
Reply from AFIBEL
Dear Miss Glesner
Thank you for taking the time to leave us this good 4 star review.
I am pleased to hear that you enjoy our range of clothing. If you would like any help deciding on any styles, when placing your next order please call our order line on 0871 423 4370 where one of our advisors will be happy to help.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Afibel caters for big ladies with…
Afibel caters for big ladies with modern styles in bright colours and its such a pleasure to have such a wide choice in all
the y offer Thank-you afibel.
March 17, 2025
Reply from AFIBEL
Dear Vivienne
Thank you for taking the time to leave us this fantastic 5 star review.
I am pleased to hear that you are happy with our clothing range and sizing.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Very pleased with items sent other than…
Very pleased with items sent other than long delivery time.
March 17, 2025
Reply from AFIBEL
Dear Mr Row
Thank you for taking the time to leave us this good 4 star review.
I am pleased to hear that you are happy with your order. Just to let you know, as the goods are despatched directly from our warehouse in France we do advise that delivery can take up to 7-10 working days.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Nightgowns
Easy to navigate website, 2 lovely nightdresses for my 90yr old Mum for Mother’s Day. She was so pleased with them she was smiling so much. Thanks.
March 15, 2025
Reply from AFIBEL
Dear Kay
Thank you for taking the time to leave us this brilliant 5 star review.
I am pleased to hear that your mum is very happy with the nightdress', they sound like the perfect Mother's Day gift.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Excellent customer service and…
Excellent customer service and clothing, highly recommended
March 8, 2025
Reply from AFIBEL
Dear Jane
Thank you for taking the time to leave us this fantastic 5 star review.
I am pleased to hear that you are happy with the clothing we provide and have had a excellent service, I will be sure to pass this feedback on to our customer service team.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Afi
Afibel Customer Service
The jumper I received was
The jumper I received was larger than the size I ordered. I wanted a size 12. But I was very disappointed when I got it.it was a lot bigger than I wanted.would not order again
March 14, 2025
Reply from AFIBEL
Dear Mrs Bird
Thank you for taking the time to leave us this feedback.
I'm sorry to hear about the issues you have experienced with your recent order.
If you would like to discuss this further to help resolve this issue, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Nicola
Afibel Customer Service
Reply from AFIBEL
Dear Joy
Thank you for taking the time to leave us this brilliant 5 star review.
I am pleased to hear that you are happy with your order and that your goods arrived in a timely manner.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
The item ordered was lovely but took…
The item ordered was lovely but took quite a while to arrive
March 13, 2025
Reply from AFIBEL
Dear Sue
Thank you for taking the time to leave us this good 4 star review.
I am pleased to hear that you are happy with your order. Just to let you know, as our deliveries are despatched from our warehouse in France, we do advise that orders can take 7-10 working days to be received. I apologise for the inconvenience of this.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Cotton nightdress
An excellent quality heavy cotton nightdress. I ordered 3, but unfortunately the company were only able to send 2, perhaps because it sold out due to the very competitive sale price.
March 13, 2025
Reply from AFIBEL
Dear Andrew
Thank you for taking the time to leave us this great 5 star review.
I am pleased to hear that you are happy with the excellent quality of the nightdress. However, I am sorry to hear that we were unable to fulfil your order on this occasion. If you would like to discuss this further to help resolve this issue, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Maybe testing battery using articles…
Maybe testing battery using articles before dispatching them. The item I received did not work.
March 4, 2025
Reply from AFIBEL
Dear Margot
Thank you for taking the time to leave us this feedback.
I'm sorry to hear about the issues you have experienced with your recent order.
If you would like to discuss this further to help resolve this issue, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Nicola
Afibel Customer Service
Sadly l had to return the parcel as the…
Sadly l had to return the parcel as the items were too big
March 4, 2025
Reply from AFIBEL
Dear Jean
Thank you for taking the time to leave us this good 5 star review.
I am sorry to hear that you had to return your order. Just to let you know it can take up to 14 days from the date of the return for the item to be received and processed in our warehouse.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
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