After a very painful and prolonged problems with our first AGA Rangemaster, a replacement model was sent out. The team ( Lak and Mark) were first class. Very thorough, friendly and helpful, they rebui... See more
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What people talk about most
Based on these reviews
Upon ordering with Tracey from Kendal AGA to taking delivery the whole process was a pleasure! The two delivery men Dwayne and Patrick were Wounderful! Took time to protect the door way in which the A... See more
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The guys who so professionally installed our new Aga especially Lak, Mark and Zen. The whole process of removing the old Aga and safely installing the new purchase was completed smoothly without damag... See more
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It was a long wait for the product to become available but when the installation day finally arrived the installation went very smoothly. An existing gas range cooker was removed for disposal and the... See more
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The Aga was delivered on 12th March and the wok ring was not working. We had to wait until 8th April before the part came and it could be repaired. When the engineer came he pulled the Aga across... See more
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Bought AGA woodburn stove 2 and a half years ago. Quite expensive but thought it would be good quality. Little used.Small stainless steel parts failed, obviously a design fault or substandard materia... See more
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We are Very happy with Lak and Mark they are a credit to AGA. From the care they took in bringing the cooker into our home. To simple and clear directions that were given regarding the cooker, to the... See more
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Moved into a new house with an AGA but no user manual. Couldn’t find the model or serial number either. Called customer services and very kind girl Jackie helped me access the right manual and emailed... See more
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Well I have finally managed to get my RAYBURN 345W repair with no help from AGA Living or EURO SAV. I managed to find a very helpful man at COUNTY CHOICE COOKERS who repaired it within 24 hours after... See more
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The Aga team (in particular Eddie) were very responsive to teething issues with the door seal and the front handle. Eddie and the Oundle Aga team (Susie and Jen) was very reassuring that any issue... See more
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I emailed Aga in August concerning having to change to a smart meter and our concerns over doing so. The response from Dean was incredibly helpful. He replied very quickly and he was clearly wanting... See more
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Our 25 year old oil AGA was a very tight fit with the units built either side of it however Lak and Simon were confident and professional, their experience shone through and they soon removed it. H... See more
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Excellent experience with removal of old and delivery of new aga. Office were very helpful with quick responses over queries of how to prepare space. Delivery team (Lak and Mark) were very efficien... See more
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Today we had our new electric AGA ER7 fitted. Lak and Paul were so professional throughout the installation. Guy from our local Aga shop in Oundle has also been so helpful in recommending the righ... See more
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After purchasing my aga Masterchef deluxe 110, the communications from Aga were great. Always informed and advised of an earlier date for delivery which was unexpected and a real positive. In the d... See more
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Really positive experience. Lak and Mark kept us informed about their arrival time and kept to it. They were really thoughtful, efficient and obviously highly competent, polite and customer focused.... See more
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Koreene was very helpful in arranging the delivery of two oven grid floor shelves.I only requested one for the baking/simmering oven in my recently installed Aga but she wanted to make sure I got the... See more
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AGA was bought in the Kendal shop - fantastic experience there! Delivered to our house on the agreed date. Unfortunately, when the AGA was unwrapped, there was a small amount of damage on the ename... See more
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Lak and mark were absolutely brilliant. My mum was really nervous about her new rangemaster delivery and install- especially as she is partially sighted. She didnt need to worry- Lak explained everyth... See more
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Very happy with my new Heatranger Rayburn. Delivery by Zen and Skip was excellent- good communication and punctual . They clearly knew exactly what they were doing and gave me great confidence . Thank... See more
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The whole experience has been fantastic. Roger, Linda and the Aga Kidderminster team have been so helpful, and the cooking demonstrations in the shop were invaluable for helping make our decision.... See more
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What a brilliant team Simon and Paul are. They rang the previous day to check everything was ready for the delivery of our new Aga oven and the removal of the previous range. They arrived on time... See more
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Everything was brilliant from start too finish The ladies in the office were brilliant. The logistics were excellent. Was sent a video with all the things that was needed too be done n was su... See more
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We bought a new Aga gas fire which carried a warranty. After being fitted by an experienced gas engineer we had issues with it straight away with a valve sticking on not igniting. We contacted Aga... See more
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Had a replacement oven due to previous one being faulty. Lak and Mark were on time friendly and courteous. Replaced the oven quickly and Lak added a couple of metal plates underneath the oven to make... See more
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We recently purchased an AGA R3 and the experience from start to finish was genuinely excellent. The team at Diss Iron Works were professional, knowledgeable and very easy to deal with. The sales... See more
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Had my Aga Rangemaster Masterchef installed today so early days. Longer than anticipated wait for a delivery date but they kept me informed and I’m delighted with it so far. Have to say the delivery a... See more
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After 23 years the ‘Aga’ sign on the front of our Aga melted on the face probably because we were hanging damp clothes over the front to dry. I messaged Aga and Alex got straight back to sort the issu... See more
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Top class customer service! Our new rangemaster was to be delivered 23rd Dec but unfortunately it had been delayed in manufacturing. The team were fantastic they gave me a call let me know and sorted... See more
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I spent over 8K on a new aga, when it was delivered the fitters were first class. However there was a fault on a switch and the fitters reported it to aga service dept,a few days later i got a call fr... See more
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Faultless delivery, installation of new range cooker and removal of old one. Lak and Mark were absolute professionals, fast and took care to not make any mess despite the tight space. 5 stars! Thank... See more
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Lak and Mark were thoughtful and polite and took great care of the installation of our new Aga, removing all packaging very carefully. They could not have been more helpful in showing us how to use th... See more
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Despite asking again and again to board the limestone patio the workmen decided to drag the pallet truck across and ended up breaking and damaging 6 paving slabs. Damage that was totally avoidab... See more
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Lak and Mark delivered our replacement cooker with minimal fuss and Lak gave good tips. He in particular has restored our faith in rangemaster. We love our falcon range it cooks like a dream.
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Unfortunately both of my recent orders were sent out without my full address on and I received two letters from Parcelforce asking for my full address to enable them to be delivered. You left off the... See more
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I called up for some pre sales info and was met over the phone by Alex, she was polite and eager to help offering advice and contacts for certain retailers and let me know about a trade in deal going... See more
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Their offer of ‘lifetime warranty’ on their cast iron cookware is a huge attraction to purchase, until you put that promise into practise. My claim was dismissed. My advice; stick with Le Creuset.
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From my first contact with customer services regarding an area on my top plate lid which had lost some of the enamel, I felt that Aga would sort it out for me. I have had regular calls with updates on... See more
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Requested several colour samples for a replacement Rayburn ,one colour sample was out of stock but all were delivered within a week . First class service ! The only problem is which colour to choose... See more
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Original delivery date 20March 2026 changed due to manufacturing delays with revised date 10April. 2 days before delivery date and following conversation with installer had to contact AGA and told i... See more
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There was a 2 week delay in delivery of the Extractor Hood and Aga was unable to install the Rangemaster causing extra cost as I had to pay the fitters for installation. After saying that I absolutel... See more
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What started off as a standard trade enquiry for a part, a control thermostat, it turned into a right mess. How difficult is it for you to understand what I need, what appliance I’m working on and th... See more
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Lack and Mark the fitters for our Aga were quick, efficient and knowledgeable about fitting our Aga and moving it to our new house one year after the initial installation. It’s a fabulous addition to... See more
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Lak and Mark arrived this morning just after 7am as planned. Aga was removed from my property with care and precision. The pair worked well together and were very polite and conscientious. We would lo... See more
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I have dreamt of having an Aga for many years. I am delighted with my Blush R3. Absolutely beautiful. The service from Aga was brilliant. Lak and Mark who delivered the Aga added to the occasion. Frie... See more
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Old Aga taken out by Lak and Mark last Friday. Great communications and quick efficient job. A credit to the Company Good advice re installation requirements from the new one so guess who I am requ... See more
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We received our cooker almost a year ago. Due to unresolved faults, which affected our confidence in that particular cooker, the cooker was exchanged in January 2026. The replacement cooker so... See more
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Aga installation was exceptional. Lak and Mark went above and beyond with difficult access issues. A truly professional and experienced team. Thank you so much. Linda and Chris.
Company replied
I was very impressed with Alex G who was charming, helpful and followed up very quickly. 5/5 rating Very unimpressed with stock levels and the lead time to get parts delivered as well as clarity on... See more
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Great service and advice from Lak & Mark in the removal of our old Esse cooker. Looking forward to seeing them again for our new Aga!
Company replied
The process from start to finish was very agreeable. Mark and Lak the installers were very helpful, knowledgeable, polite and friendly. Lak showed us how to use the aga and explained everything bef... See more
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Company details
Information provided by various external sources
AGA aims to make life good through thoughtful design using honest, hardworking materials to create relevant, distinctive products that stand the test of time. For almost a century, AGA has been bringing life to the kitchen. We understand the importance of home, family, friends and good food and we know that our homes have to work harder than ever before. It's why we've created an AGA cooker for every stage of life. From first homes to forever homes, there's an AGA for every cook and every kitchen. AGA is – and always has been – progressively modern with traditional values.
Contact info
Station Road , TF1 5AQ, Telford, United Kingdom
- 01952 643140
- customerrelations@agarangemaster.co.uk
- www.agaliving.com
4.3
Excellent
2K reviews
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Thank you to Lak and Mark who were…
Thank you to Lak and Mark who were fantastic at installing our new rangemaster!
March 16, 2026
Unprompted review
Reply from AGA
Dear Lara,
We're happy to hear that the installation of your new range went so well! Thank you for sharing your positive experience with us.🙂
Best wishes,
The AGA Rangemaster Team
My 3rd Aga!
Thank you to Charley and the gents at the Aga Outlet for all their help in working through the process of purchasing our new Aga.
Also to Skip and Zen who were most professional in their delivery and installation of what is my 3rd Aga! They were very friendly and helpful.
Also to Sophie in Aga customer services for her excellent manner and customer care.
A lovely feeling to have an Aga back in our home, she looks gorgeous!
March 18, 2026
Unprompted review
Reply from AGA
Hi Wendy,
We appreciate you sharing your experience! We're happy to hear that the team provided professional service during your Aga purchase, delivery, and installation. It's wonderful knowing you are pleased with your Aga.
Warm wishes
AGA Rangemaster
Extremely helpful!
I emailed Aga in August concerning having to change to a smart meter and our concerns over doing so. The response from Dean was incredibly helpful. He replied very quickly and he was clearly wanting to help with several emails going between us. Good news is that after 4 visits from the energy company and failed attempts with wrong meters brought and the realisation that this wasn’t a simple task…. We now have a Smart meter installed.
Thanks Dean for your efforts in helping us!
August 18, 2025
Unprompted review
Reply from AGA
Hi Fiona,
We're happy to hear that the information provided was helpful as you navigated the smart meter installation process. We appreciate your positive feedback and thank you for sharing your experience.
Warm wishes
AGA Rangemaster
Dream come true…
I have dreamt of having an Aga for many years. I am delighted with my Blush R3. Absolutely beautiful. The service from Aga was brilliant. Lak and Mark who delivered the Aga added to the occasion. Friendly and professional and made sure I was totally happy with my purchase and knew how to use it!
March 17, 2026
Unprompted review
Reply from AGA
Hi Genny,
We're delighted you're happy with your Blush R3! It's wonderful to know the delivery team's friendly, professional service enhanced your experience. We appreciate you sharing your positive feedback.
Warm wishes
AGA Rangemaster
Skip and Zen did a great job removing…
Skip and Zen did a great job removing our old AGA
March 16, 2026
Unprompted review
Reply from AGA
Hi James,
We're happy to hear that Skip and Zen provided such excellent service! Thank you for your positive feedback; we appreciate it.
Warm wishes
AGA Rangemaster
Quality
Quality, value for money, well informed and cautious delivery men (Lak & Mark in my case) Lake explained the application process of my cooker to me in detail. They were calm, efficient and pleasant.
March 16, 2026
Unprompted review
Reply from AGA
Hi Beatrice,
We're happy to hear that you were satisfied with the quality and value. We appreciate your positive feedback regarding the delivery and the detailed explanation you received about your cooker. Thanks for your feedback!
Warm wishes
AGA Rangemaster
The worst oven I've ever owned.
I bought a house with a dual fuel AGA 5 years ago, and to say I hate this oven is an understatement.
I don't think there is a better example of style-over-substance currently on the market.
The only reason I'm writing this review is having discovered a catastrophic fault with it last week, I finally decided to rip it out and have it disposed of. An £8000 oven that was only 12 years old, that I couldn't even give away on account of the condition it was in.
It was 7 years old when we got it, and the enamel coating was already delaminating from the hob area.
We were initially excited about having "an AGA", but the sheer stupidity of the design quickly became tiresome. I fully believe the people who own these ovens don't use them.
1. The ovens themselves are tiny. The fact that you have to load them length ways is irritating in the extreme if you've got something heavy like a cast iron pan with a large chicken in it.
2. The ovens take millennia to heat up. 30-40 minutes to reach max temp.
3. This is by far the worst.. these things get FILTHY in the most unhygienic, disgusting way imaginable. The hob is made of multiple sections, so every single crevice gets filled with grease, gunk, liquid, and anything else that splashes onto it, and cleaning it to a complete standard is impossible. It's literally impossible. Compare that to a Rangemaster where the hobs are just a single piece you can wipe around in one go and you'll see what I mean. cleaning this oven is an absolute chore. The absolute worse part are the dials. The interface slopes at 45 degrees, and the dials have enormous holes behind them that collect every single drip, splash and debris from every meal you make. They are DISGUSTING. I feel like retching every time I look behind them. Cleaning them out to a satisfactory standard is impossible
The final straw came for me when we had a power cut. the first one we'd had in five years since buying the house. When I turned the power back on and reset the oven clock, I noticed the top right oven light on, despite the oven being off. It then went out, just like it would once it reached temperature.. That's when something clicked.. we'd always wondered why our house since to consume a constantly high about of electricity, even when everything was switched off at night.
I tested the oven, and my worst fears were confirmed. The oven was broken and constantly on, but not enough to register any actual heat, and since it doesn't have a fan, it was completely silent. It had been consuming 0.75-1.25kwh of electricity per hour, 24 hours a day, FOR FIVE YEARS.
Turning off the oven immediately wiped 20kwh of daily usage off our bill. We went from 35kwh of electricity per day to 15.
If you're wondering what the total cost of that is over five years, it's £15000.
The reason why we didn't get rid of it sooner is because they're such a stupid size, you have to have custom countertops and cabinets put in, which meant replacing the oven would have to happen with everything else being ripped out.. but this week, having already spent 15k cooking nothing in an oven I don't use for the last five years, I pulled the counter tops apart, had the oven ripped out and taken away, and replaced it with a range cooker from another popular manufacturer, and I couldn't be happier. The oven heats up in 15 minutes, I can see what I'm cooking, and better yet, I can load the pans sideways like a normal person. Cleaning it means pulling out a single wipe and doing the whole top in one go. No more folding bits of wipe to scrape out all the crevices.
I will never buy another AGA product as long as I live. It's not an exaggeration to say that me, and my bank balance hate this company.
Oh, the best bit was that I always thought I'd just be able to sell it since it was 8k new. Colour me surprised when I found them going for literally 200 quid on Facebook.
March 10, 2026
Unprompted review
Reply from AGA
Good morning Alex,
Thank you for taking the time to share your experience. We’re very sorry to hear that you have not enjoyed using your AGA and that this has been a frustrating experience for you.
As we’re unable to identify your appliance details from this review, we’re unfortunately not able to review the history of the cooker or any servicing that may have taken place. AGA appliances are currently supplied with 12 months labour and 5 years parts warranty from new, however, as the appliance you mention is around 12 years old, it would be outside of the original warranty period.
For appliances of this age, we do provide a useful resource on our website where customers can locate independent authorised AGA engineers who are able to service, inspect, and maintain the appliance should any concerns arise.
AGA cookers are manufactured from cast iron and operate quite differently from conventional ovens. As a result, they can take up to around an hour to fully reach cooking temperature and require a particular approach to use, cleaning, and ongoing maintenance to ensure they continue to perform as intended.
We do appreciate that energy costs are an important consideration, and we’re sorry to hear about the concerns you’ve described.
We apologise that your concerns were not brought to our attention sooner, as we would have welcomed the opportunity to guide you towards the appropriate support, as well as provide advice on maintenance and best practices for using the appliance.
We do, however, appreciate you taking the time to share your honest feedback, and we wish you all the best going forward.
Kind regards,
Alex and the AGA Rangemaster Customer Support Team
customer support very helpful
the staff were very helpful and did all that they can to help provide answers
March 4, 2026
Reply from AGA
Hi Steve,
We're glad to hear that our staff was helpful and provided answers. We appreciate you taking the time to leave us feedback.
Warm wishes
AGA Rangemaster
Excellent customer service
Excellent customer service. Dealt with my query efficiently and followed up with promised emailed information. Superb
February 24, 2026
Reply from AGA
Dear Deborah,
We're happy to hear that our customer service was excellent! We appreciate your positive feedback regarding our efficient handling of your query and follow-up. Thank you for your kind feedback. 😊
Warm regards,
The AGA Rangemaster Team
Why did we buy a Rangemaster?
We received our cooker almost a year ago. Due to unresolved faults, which affected our confidence in that particular cooker, the cooker was exchanged in January 2026.
The replacement cooker soon developed a fault with the grill and we were unable to use it.
An engineer visited us on the 17th February and informed us the the cooker required two new parts which he would order.
We are still waiting!
Repaircare, the company used for repairs, informed us that the parts were due on 6th March. Today we were informed that our cooker required parts and we would be told when they arrived.
Repaircare keep sending the same message but have not explained why we have not received our parts as promised on 6th March and they have not given us a delivery update.
On a positive note the retailer, Rangemoor, have been very supportive and the engineer that visits us has been very helpful.
February 23, 2026
Reply from AGA
Good afternoon Roy,
We appreciate you bringing this to our attention. We are sorry to hear about the ongoing issues with your cooker and the delays in receiving the necessary parts. We'll look into why the parts haven't arrived as expected and work to provide you with an update. We appreciate your positive comments regarding the retailer and engineer.
Warm regards,
Alex and the AGA Rangemaster Team
Alex was incredibly helpful!
Alex was incredibly helpful!
Sincerely,
Cathy Goode
March 10, 2026
Unprompted review
Reply from AGA
Dear Cathy,
We are happy to hear that the service was helpful. Thank you for your positive feedback, we appreciate it greatly. We will ensure to forward this on to Alex. ☺️
Kind regards,
The AGA Rangemaster Team
Excellent Service
Aga installed very professionally. Whole experience has been great.
February 23, 2026
Reply from AGA
Dear Caroline,
We're happy to hear that the Aga installation was professional and your overall experience was great. Thank you for your positive feedback!
Warm wishes,
The AGA Rangemaster Team
A very quick and professional Service
A very quick and professional installation of my new Rangemaster cooker by Lak and Mark.
They arrived when they said they would and quickly removed my old cooker. They took great care unpacking and installing the new cooker and made it look easy.
Lak gave a very good tutorial on the controls and how the induction hob would work so that I was able to get started straight away with using it.
These were very friendly and knowledgeable chaps and would be happy to recommend the service from Rangemaster.
March 6, 2026
Unprompted review
Reply from AGA
Good afternoon,
We're happy to hear that you had a quick and professional installation. It's great to know the team was punctual, careful, and helpful in explaining the cooker's features. We appreciate your recommendation!😊
Warm wishes,
The AGA Rangemaster Team
New Rayburn
Requested several colour samples for a replacement Rayburn ,one colour sample was out of stock but all were delivered within a week .
First class service !
The only problem is which colour to choose now ...
February 27, 2026
Reply from AGA
Hi Keith,
We're happy to hear that you received our colour samples promptly! We appreciate your patience regarding the out-of-stock option and are glad we could assist you. Choosing the perfect colour can be a challenge!
Warm wishes
AGA Rangemaster
Excellent service the guys were very…
Excellent service the guys were very professional and prompt.
March 5, 2026
Unprompted review
Reply from AGA
Hi Shaun,
We're happy to hear that our team provided excellent, professional, and prompt service! Thank you for your positive feedback; we appreciate it.
Warm wishes
AGA Rangemaster
The staff in the Kendal shop were…
The staff in the Kendal shop were amazing, extremely helpful. I absolutely love my new Aga, my only wish is that I’d bought one 40 years ago!
February 26, 2026
Reply from AGA
Hi Louise,
We're happy to hear that the staff were so helpful! It's wonderful you love your Aga. We appreciate you sharing your experience with us. Thanks for the feedback!
Warm wishes
AGA Rangemaster
Helpful pleasant engineers
Helpful pleasant engineers. Minimal mess, neat and tidy. All in all a good experience.
February 25, 2026
Reply from AGA
Hi Clare,
We're happy to hear that our engineers were helpful and pleasant, and that you had a good experience with our tidy service.
Warm wishes
AGA Rangemaster
Gloucester Replacement Aga
The guys who so professionally installed our new Aga especially Lak, Mark and Zen. The whole process of removing the old Aga and safely installing the new purchase was completed smoothly without damage and any problems. Lak took care to make sure we were conversant with all the controls before departure which was also helpful and welcome. If our new Aga performs as long and well as the old unit did for over 70 years we will be highly satisfied.
March 3, 2026
Unprompted review
Reply from AGA
Hi David,
We're happy to hear that the installation process was completed smoothly and professionally. It's great to know that the team ensured you were comfortable with all the controls. We appreciate your feedback and hope your new unit serves you well for many years to come!
Warm wishes
AGA Rangemaster
You can rely on AGA
I was kept up to date with any relevant information about my delivery. Delivery was as promised, and installation was efficiently done. Delighted to be reunited with AGA after some years without.
February 18, 2026
Reply from AGA
Hi Patricia,
We're happy to hear that you were well-informed about your delivery and that the installation was efficient. It's great to know you're delighted to be reunited with your AGA!
Warm wishes
AGA Rangemaster
Excellent service
February 25, 2026
Reply from AGA
Hi John,
We are pleased to hear that you have received great service from us. Thank you for your feedback!
Warm wishes
AGA Rangemaster
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