AG Jeans Reviews 89

Just be careful of their customers service. I returned one pair and saw it’s been two weeks since I sent it and one week since they received it. I email them looking for an update and the email comes back with an error multiple times.
Once I initiated a chargeback for it since it was already sent off, they finally replied.
No apologies or anything owning up to their email. Instead I get back and forth with what looks like a poorly constructed “inspect element” photoshopped cropped out to display how they reportedly had an issue replying to me as well.

Today AG Jeans lost a very loyal customer. I bought 3 pairs about 8 months ago which I rotated on a regular basis and wore moderately frequently. One pair developed a linear relatively clean tear in the right back pocket with the surrounding fabric pristine. The fabric underneath was also pristine. I went in expecting to get a new replacement pair for what most likely was a defect in the fabric making it prone to a tear. Instead I got an offer to purchase a new pair at 30% off. To me that is very poor customer service and very shortsighted. They lost a very good customer. In the future I will buy as good if not better jeans at stores like Nordstrom where you pay for what you get.

I have bought Ag jeans , this is second jeans i bought and i had issues with jeans i bought before . i bought jeans in size 33 as 34 was bit big on me . But i am really dissapoint with the jeans that size 33 is no different from size 32 cause the measurements they have given on their website before buying are same in size 33 and 32 .
If both size 32 & 33 are same how come sumone will choose exact size . Due to this many of us have got wrong size .
As given in their website measurement for size 32 are :
Front rise 10 1/2
Knee opening 16 1/2
Leg opening 18 1/2.
These are same with size 33 too , or is it that jeans i bought wrong tag of size 33 instead of 32 .
i have written to ag jeans with pictures but there was no response or reply . cause they knew it .

AGS795708

I have bought clint 10 year Raymond Boot Cut Jeans from australia in size 34 . As i bought Ag Jeanz first time and size 34 was a size bigger for me .As Jeans dont have universal same size .
But i really like the jeans style and fabric . So instead of returning or exchange . I thought of buying another Size 33 jeans , so that i all know my actual AG Jeans Size, as i really like the jean i thought i might be wearing AG jeans only now for ever .
i asked the customer care as when i bought the jeans around new year there was discount on them but now there is no deal and as i wanna buy in size 33 can they help me with sum offer.
I got an email with link to choose jeans and send us jean tag number and we will provide a courtesy discount as i am buying another pair to correct my size . i Sent them the Tag number from link , but i got an email that sorry there is some confusion, u buy the jeans at full price and we will refund you n match the price with u got the jeans .
That was really confusing as i wrote back that what is difference in giving offer when buying and in refund . As i wanna know what is difference in discount on buying with refund . Cause its either u give or either not instead.
It create doubt and trust issue as will they give refund once i buy the jeans .
Really strange

If there was a way to give more than 5 stars I would.

I have worked more than 30 years in the sales / hospitality world and have never experienced better, faster and more genuine customer service than I have with AG. They are more than a retailer; they genuinely care about their customers... This level of service is what great brands are built on and they have gotten a loyal, lifetime customer with one simple transaction.

I returned one of two pairs of AG jeans because it didn’t fit. The return process felt intentionally difficult, and it took three weeks to process. When the refund finally came through, AG credited me for the cheaper pair, even though their own return note clearly showed I sent back the more expensive jeans.

I emailed customer service and forwarded their own documentation proving the mistake. They ignored it, implied the error was mine, and refused to correct it.

For a “premium” brand, this is unacceptable. I told them to keep the money. They’ve lost a customer, and I’ll make sure others know why.

Bought multiple sweatshirts, the one I really wanted was not in the shipment. CS claims they have video of it being packed for shipment. Spoke with two people only to be told to go “kick rocks”. To top it all off Discover card said they can’t deny a partial charge.
I’ll go elsewhere to buy my mid quality gear from now on.

Purchased 2 pairs of Tellis selvage jeans. The fit on these is completely different from my other Tellis pants and I cannot use them. Additionally, one pair came slightly damaged. Not cool charging $10 to return bad products.

Excellent customer service. Prompt attention to email even on Friday after Thanksgiving! Requested a price adjustment via email with order #, received a same day response reminding me that adjustment would make product final sale (which is appreciated that it wasn’t assumed I would know) and when I answered in the affirmative the refund was issued same day.

I had a tremendous and expedient experience with customer service! I have never had such a positive experience with customer service from any other company!

In addition, their jeans are amazing! After shopping around I now only purchase jeans from AG Jeans!

Positive experience with Customer Support. There was a quality issue with one of the trousers I ordered and they stepped it up. As a consequence I placed and order for more trousers! Good service gets rewarded!

The quality of products needs no introduction, shipping is super fast, and when I had once a problem with one item shipped, customer support was truly supportive, gave me options and stuck to it until it was solved. It's always when things don't work as they should that people reveal themselves. They had my back. Highly recommended.

I had some quality issues with 2 pairs of pants. AG CS was on top of it and resolved the issues within 24 hours. That is the standard all companies should be held to. They kept a customer for a long time because of the way they handled the situation.

Placed 2 orders. Needed to return both. You have to pay 10 to return each order. Recommend using Nordstroms instead of AG directly.

Great customer service experience! Got my order damaged, contacted them and in 2 days problem resolved. They were very responsive and helpful.

Read the terms about delivery. I have just had a letter from a debt recovery company stating I did not pay my tax and duties of £91 on a pair of jeans I returned. The company wanted nothing to do with me and refused to pay their costs stating they had updated their policy now to reflect this. Absolutely discusting. Avoid like theplague as not that good quality either hence return.

Absolutely disgusted! I ordered Jeans from this company, unbeknown to me they were sent from Italy. I returned them as they weren't right. I had forgotten about it until I just got a debt collector chasing me for import duties and taxes for £91! I have explained they were retuned but they weren't interested. I went back to AG Jeans and they said, and I quote.....

"Dear Customer,
at the time you placed your order, it was clearly stated on our website that UK customs duties were to be paid by the customer.
The return has been closed, and we are unable to issue any further refunds.
In the meantime, our policy has been updated to help prevent such situations in the future.
We’re sorry, but we are no longer able to intervene in this matter.
Kind regards,"

What a joke, £91 bill for Jeans I never even kept and the company are not interested in sorting it, but they have decided to change their policies, just not for this case. Disgraceful company!

Do not buy Jeans from them! I will be posting this review everywhere I can find!

Purchased Prima jeans through MyTheresa who I have no absolutely issue with. AG Jeans, however, what is going on with your sizing these days? I have worn your jeans for over 15 years in all styles at 27" waist and I am still wearing that same size. I tried the new pair on two days ago which were the same model / same size and yet they fit like they were made for a child. The Prima, at the outset and for many years at least, was made for grown women not stick insects. So very disappointing AG.

The customer service support is very fast to respond and very helpful.

The customer service department was so quick to respond to my email. I placed an ordered and by mistake shipped my order to the wrong address, I sent them a note and they immediately responded and corrected my mistake. Thank you so much the excellent customer service.