Customer service is useless. Good luck getting a refund for cancelled services. Very difficult to reach a person, and when you do, they give you the run around- you’re always talking to the wrong de... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I book over 300 nights a year with agoda andI like the app, I just wish they had better customer services should there be an issue. Considering the amount of money I spend it would be nice if I could... See more
Awful Con My daughter has MS and after a difficult time treated herself on her birthday. Paid for a holiday in Mexico, rooftop room with pool. When she arrived she got a standard room in hote... See more
Company replied
Where to start. Went through nectar hotels to book with points and cash. Settled on accommodation and went to pay and comes up with "couldn't take payment","unable to charge your card" and "issu... See more
Company replied
Company details
- Travel Agency
- Airline Ticket Agency
- Flights Search Site
- Holiday Accommodation Service
- Hotel
- Travel Aggregator
About Agoda
Written by the company
Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more.
Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support.
Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
Contact info
Singapore
- www.agoda.com
2.0
Poor
48K reviews
Replied to 68% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ignored Emails and Robotic WhatsApp Support
Agoda support asked me to email or WhatsApp after my previous review. I had already emailed, but your customer service chose to ignore it — no reply at all. I then tried WhatsApp, only to find myself messaging a robot instead of a real person.
Stop ignoring your customers and respond to the email I sent.
May 9, 2026
Unprompted review
Reply from Agoda
We are sorry for an inconvenience. We`re truly sorry to hear about the difficulties you`ve encountered and the service you`ve received. We understand how frustrating and disappointing this situation must be, especially when you were looking forward to your stay.
We are committed to addressing this issue promptly and ensuring that you receive the support you need. Here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" and "Contact Agent" to get connected.
• After this you will see an option to "Leave a message" to stay on the chat and connect with our agent, or you can choose "Call Us" and Agoda hotline number for your region will be displayed.
Thank you for bringing this to our attention, and we hope to regain your trust.
Regards,
phop
The agent always said that he needs 5
The agent always said that he needs 5 - 10 minutes to review my case. He never got back to me, so I never received a reply concerning the refund requested. Worst customer service ever!
April 30, 2026
Unprompted review
Reply from Agoda
We are sorry for an inconvenience. We`re truly sorry to hear about the difficulties you`ve encountered and the service you`ve received. We understand how frustrating and disappointing this situation must be, especially when you were looking forward to your stay.
We are committed to addressing this issue promptly and ensuring that you receive the support you need. Here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" and "Contact Agent" to get connected.
• After this you will see an option to "Leave a message" to stay on the chat and connect with our agent, or you can choose "Call Us" and Agoda hotline number for your region will be displayed.
Thank you for bringing this to our attention, and we hope to regain your trust.
Regards,
phop
No one speaks English!!!
No one speaks English!!!
Hotel has emailed them with my request about a wheelchair accessible room but nobody at Agoda can read English to communicate this. Disastrous.
May 9, 2026
Unprompted review
Reply from Agoda
We are sorry for an inconvenience. We`re truly sorry to hear about the difficulties you`ve encountered and the service you`ve received. We understand how frustrating and disappointing this situation must be, especially when you were looking forward to your stay.
We are committed to addressing this issue promptly and ensuring that you receive the support you need. Here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" and "Contact Agent" to get connected.
• After this you will see an option to "Leave a message" to stay on the chat and connect with our agent, or you can choose "Call Us" and Agoda hotline number for your region will be displayed.
Thank you for bringing this to our attention, and we hope to regain your trust.
Regards,
phop
Where to start.Worst company I've ever dealt with.
Where to start.
Went through nectar hotels to book with points and cash.
Settled on accommodation and went to pay and comes up with "couldn't take payment","unable to charge your card" and "issue with payment contact your bank".
Tried booking numerous times and same issue.
Went into 2 branches of my bank (nw) and the said they were willing to send the payment but there was an issue with Agoda's verification of me so they weren't happy and wouldn't send money.
Absolutely no way of getting in touch with Agoda so worst experience I've ever had.
Avoid like the plague.
May 6, 2026
Unprompted review
Reply from Agoda
Hi ,
We are sorry for an inconvenience. We`re truly sorry to hear about the difficulties you`ve encountered and the service you`ve received. We understand how frustrating and disappointing this situation must be, especially when you were looking forward to your stay.
We are committed to addressing this issue promptly and ensuring that you receive the support you need. Here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" and "Contact Agent" to get connected.
• After this you will see an option to "Leave a message" to stay on the chat and connect with our agent, or you can choose "Call Us" and Agoda hotline number for your region will be displayed.
Thank you for bringing this to our attention, and we hope to regain your trust.
Regards,
phop
Very scam and fraud
Very scam and fraud . They dont give the room what they showing in advertising also I had club hotel venice booked hotel but hotel was very dirty and room was poor condition so i denied to stay there and they said because you paid through Agoda so you need to contact agoda not us as you didn’t pay to us . and when agoda will send email they ll confirm. Guess what what they done after that Agoda told me that hotel denied free cancellation.
May 1, 2026
Unprompted review
Reply from Agoda
We are sorry for an inconvenience. We`re truly sorry to hear about the difficulties you`ve encountered and the service you`ve received. We understand how frustrating and disappointing this situation must be, especially when you were looking forward to your stay.
We are committed to addressing this issue promptly and ensuring that you receive the support you need. Here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" and "Contact Agent" to get connected.
• After this you will see an option to "Leave a message" to stay on the chat and connect with our agent, or you can choose "Call Us" and Agoda hotline number for your region will be displayed.
Thank you for bringing this to our attention, and we hope to regain your trust.
Regards,
phop
I cancelled a booking and asked for a…
I cancelled a booking and asked for a full refund (terms offered at the moment of booking and I am still waiting for a reply to my email and a refund
May 2, 2026
Reply from Agoda
We are sorry for an inconvenience. We`re truly sorry to hear about the difficulties you`ve encountered and the service you`ve received. We understand how frustrating and disappointing this situation must be, especially when you were looking forward to your stay.
We are committed to addressing this issue promptly and ensuring that you receive the support you need. Here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" and "Contact Agent" to get connected.
• After this you will see an option to "Leave a message" to stay on the chat and connect with our agent, or you can choose "Call Us" and Agoda hotline number for your region will be displayed.
Thank you for bringing this to our attention, and we hope to regain your trust.
Regards,
phop
False Advertisement and False Narrative…
False Advertisement and False Narrative From Agoda
I am filing this complaint against Agoda regarding booking number 2009900405. Agoda has engaged in deceptive practices, misleading promotions and unfair billing around my reservation at Stay Hotel in Bangkok for 9–10 May.
During the booking process for the 9–10 May stay, the price clearly shown on Agoda was THB 1,247, including taxes and breakfast. However, after completing the reservation, the final amount charged to me was THB 1,446. This unexplained difference of approximately THB 200 is a clear example of a bait‑and‑switch tactic, where the price displayed at the time of booking is not the price ultimately charged.
Agoda promoted this booking with messages such as “last minute price drop,” “birthday sale discount” and a “20% app coupon,” creating the impression that I was receiving a special discounted rate. In reality, competitors were offering better prices without these so‑called discounts. Priceline, even as a guest member, offered the same room for around THB 1,387, Expedia listed it for about USD 41, and Klook for around THB 1,390, all cheaper than Agoda’s supposedly discounted price. These marketing claims by Agoda are therefore misleading.
Agoda also advertised “free breakfast” and “free amenities” for this booking. In practice, these items were part of the room package and paid by me as part of the total cost. Presenting these as “free” benefits is dishonest and misleads customers into believing they are receiving additional value at no cost when they are not.
From my experience and from what many other travelers have reported, this does not appear to be an isolated case. For example, in Vietnam, numerous travelers have shared that they were shown a price of about 200,000 VND on Agoda, only to be charged around 400,000 VND upon arrival, often for short‑stay rooms instead of full‑day bookings. Agoda’s platform and practices appear to enable and amplify such misleading pricing and room type representations across different countries.
These tactics waste customers’ time, erode trust and cause direct financial loss. I provided Agoda’s customer service with screenshots and clear evidence of the price discrepancy, as well as the misleading “discount” and “free” claims. Despite this, Agoda failed to properly acknowledge the discrepancy or offer a fair resolution, and their support has been unhelpful and dismissive.
I request that Agoda refund the overcharged amount for my 9–10 May booking in full and formally acknowledge the deceptive advertising involved in this case. I also expect Agoda to stop misleading customers with fake discounts, artificial “last minute” or “birthday” sales and false “free” benefits, and to present transparent pricing that is honestly competitive with other platforms.
Agoda’s behavior in this matter amounts to false advertising, misrepresentation and consumer fraud. I am submitting this complaint to the Better Business Bureau to hold Agoda accountable and to help protect other customers from being misled in the same way.
Booking reference: 2009900405
Complainant: Sulav Khadka
May 9, 2026
Unprompted review
Reply from Agoda
We are sorry for an inconvenience. We`re truly sorry to hear about the difficulties you`ve encountered and the service you`ve received. We understand how frustrating and disappointing this situation must be, especially when you were looking forward to your stay.
We are committed to addressing this issue promptly and ensuring that you receive the support you need. Here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" and "Contact Agent" to get connected.
• After this you will see an option to "Leave a message" to stay on the chat and connect with our agent, or you can choose "Call Us" and Agoda hotline number for your region will be displayed.
Thank you for bringing this to our attention, and we hope to regain your trust.
Regards,
phop
Best selection of hotels not seen on…
Best selection of hotels not seen on other sites with best prices!
May 9, 2026
Overall experience faultless have been…
Overall experience faultless have been with Agoda for years and never regret using them.
May 8, 2026
Hassle free booking with agoda.
I have been using agoda for years now and everything so easy and smooth booking with them. It is easy contacting their customer service theyre so quick in replying to your queries and concerns.
May 1, 2026
Do NOT use Agoda to book rooms
Do NOT use Agoda to book rooms. They use dodgy third party agencies. On one occasion I arrived at a hotel in Cyprus booked through Agoda only to be informed that they had not received the reservation from the third party agency. Very embarrassing situation in the hotel reception trying to convince the hotel that I had a paid reservation at their hotel. On another occasion, having got email confirmation from the Sao Paolo hotel that they would not charge a cancellation charge, Agoda's unprofessional third party agency refused to accept this, insisting on charging a cancellation charge. Just don't take a chance with Agoda. Unlike Booking.com, they don't book hotels directly but instead book through dodgy third party agencies.
May 8, 2026
Unprompted review
Reply from Agoda
Dear customer,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
Unreturned Security Deposit - No Help from Support & Hotel Ghosting
I am writing this to express my extreme frustration regarding the security deposit from my stay at the Las Palmas Inn in Tucson, Arizona. Despite having clear proof of the charge, I am stuck in a loop between a non-responsive hotel and Agoda support.
The Hotel Experience:
The Las Palmas Inn (operating as Julian Dr LLC) has been completely unresponsive. They have ignored my multiple phone calls and emails. Most importantly, they are in violation of Arizona Revised Statute § 33-1321, which requires security deposits to be returned within 14 days. It has now been 60 days.
The Agoda Experience:
My experience with Agoda customer service has been equally disappointing. Despite providing a physical receipt that shows the hotel’s exact address (5251 S Julian Dr), bank statement, and a unique Authorization Code proving the transaction was finalized, Agoda has failed to resolve this. Agoda support claims they cannot help because the hotel processed the charge directly, but they are also unable to get a response from their own partner property.
I am left with no refund and no solution, despite providing verifiable bank evidence of the charge. I expect Agoda to take responsibility for the conduct of the partners they feature on their platform.
March 9, 2026
Unprompted review
Reply from Agoda
Dear Sam Lorenz,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
This case reflects not only ponot only poor customer service, but a serious breach of duty of care and platform responsibility.or…
This case reflects not only poor customer service, but a serious breach of duty of care and platform responsibility.
I arrived at the property with a confirmed booking, only to find that the accommodation was completely unreachable — no response, no contact, no support. I was left stranded in a foreign city with my luggage, forced to search for alternatives on my own and even rely on a local shop to assist with phone calls.
For international travelers, this is not just inconvenient — it is a clear safety risk.
Being left without accommodation in an unfamiliar country exposes travelers to unnecessary danger and uncertainty.
If any harm had occurred — whether due to unsafe surroundings, lack of shelter, or being stranded without support — would Agoda accept liability?
As a booking platform, Agoda has a fundamental duty of care to ensure that listed properties are legitimate, reachable, and capable of honoring confirmed reservations. In this case, that obligation was not met.
What is equally unacceptable is the way this situation has been handled. Despite clear evidence that the property failed to provide the stay, customer support repeatedly issued generic, template responses, delayed the process, and continued to request documentation rather than addressing the core failure.
To be clear:
Refunding the original booking amount is not a resolution — it is the minimum obligation.
This incident resulted in additional accommodation costs, transportation expenses, significant time loss, and disruption to my travel plans, including lost experiences that cannot be recovered.
If Agoda’s policy limits accountability to a refund and minimal compensation in such situations, it raises serious concerns about how the platform manages risk, responsibility, and customer safety.
I expect this case to be handled with the seriousness it deserves. I will continue to monitor the outcome and reserve all rights to pursue further action if necessary.
April 2, 2026
Unprompted review
Reply from Agoda
Dear 蔡青倫,
Thank you for your review. We`re truly sorry to hear about the difficulties you`ve encountered upon check-in and the service you`ve received. We understand how frustrating and disappointing this situation must be, especially when you were looking forward to your stay.
We are committed to addressing this issue promptly and ensuring that you receive the support you need. Here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
We value your experience and are dedicated to resolving this issue. Thank you for bringing it to our attention, and we look forward to earning back your trust.
Sincerely,
Rosie
FRUAD AGENCY
FRUAD AGENCY
Doesnt matter if you pay more in other platform but avoid these guys.
ISSUE- The system is misleadingly defaulting to 1 guest on the payment page despite the initial search being for 2 adults. Furthermore, there is no option to edit the guest count, and the booking confirmation PDF conveniently omits the guest count entirely.This issue has caused unnecessary confusion and inconvenience. A booking made with the wrong guest count has created a problem to us. I am extremely dissatisfaction with the pathetic customer service and deceptive practices.
May 8, 2026
Unprompted review
Reply from Agoda
Dear Manasa Aqua,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
Exchange rate is unacceptable
Exchange rate is unacceptable. They charged me something around 5 or 6%
April 30, 2026
Unprompted review
Reply from Agoda
Dear Keyser Söze,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
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