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Aircash Reviews 

289
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

A bunch of incompetent AMATEURS!!! Because of them, I embarrassed myself in 2 different stores, I used the PIN that's in the APP, but no cash register or ATM would accept the PIN, my card got locked... See more

Company replied

Rated 1 out of 5 stars

They respond once to their email and not again leaving my issue unresolved, ask for details and do not respond. Causing me unnecessary stress to be honest, better not use them since they are holding m... See more

Company replied

Rated 5 out of 5 stars

Simple Prepaid card, you can top-up easily. It is not only a credit card, but a system with a lot of features. It is full of features, from Parking, buying various tickets, paying online... Su... See more

Company replied

Rated 5 out of 5 stars

A simple and secure application that allows you to quickly pay bills and transfer money. Bar code scanning makes payments and transactions easier. A great option is the ability to send money to your... See more

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Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service

Written by the company

The Aircash app is multi-currency virtual cash wallet and the issuer of the Aircash Mastercard prepaid card. The Aircash Mastercard prepaid card can be bought at partner points of sale in Europe and used at more than 35 million locations worldwide: online, in stores, at ATMs and more. The card is managed within the Aircash mobile app which can always be topped up with cash, card payments and receipt of funds on Aircash.


Contact info

3.5

Average

TrustScore 3.5 out of 5

289 reviews

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No recent history of asking for reviews

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Replied to 94% of negative reviews

Typically replies within 2 weeks

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3.5

All reviews

(289)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

Excelent service

Excelent service, fast, very trustworthy! Customer service is fast, responded and resolved my request in a matter of hours! Very helpful, highly recommend!

August 7, 2024
Unprompted review
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Reply from Aircash

Dear Codrin, thank you for your review and use of the Aircash app. We invite you to continue to follow us because we are constantly working on improving and introducing new services and improving the user experience. :) Best regards, Aircash support

Rated 5 out of 5 stars

Very useful app.

August 1, 2024
Unprompted review
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Reply from Aircash

Hi Dražen, thank you for your review and use of the Aircash app. We invite you to continue to follow us because we are constantly working on improving and introducing new services and improving the user experience. :) Best regards, Aircash support

Rated 5 out of 5 stars

They handled my delayed case…

They handled my delayed case professionally, and I received my money after two years. Their prices are fair, and I will always return to them for future needs.

July 24, 2024
Unprompted review
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Reply from Aircash

Dear Iwona, thank you for your review and use of the Aircash app. We invite you to continue to follow us because we are constantly working on improving and introducing new services and improving the user experience. :) Best regards, Aircash support

Rated 5 out of 5 stars

The payment

The payment, which normally takes 2 working days (due to the weekend), was processed the next day! To be praised!!!
Thanks Roko from Aircash customer support

July 13, 2024
Unprompted review
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Reply from Aircash

Dear Zoran, thank you for your review and use of the Aircash app. We invite you to continue to follow us because we are constantly working on improving and introducing new services and improving the user experience. :) Best regards, Aircash support

Rated 5 out of 5 stars

Customer service solved the problem

My children and I have cards for the same account. Very easy to use. Customer service surprised me after the internet mishap. They quickly sided with their user and solved the problem. I will recommend the application and cards to everyone.

July 10, 2024
Unprompted review
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Reply from Aircash

Dear Goranka, thank you for your review and use of the Aircash app. We invite you to continue to follow us because we are constantly working on improving and introducing new services and improving the user experience. :) Best regards, Aircash support

Rated 1 out of 5 stars

Aircash: A Haven for Scammers – Beware!

I am extremely disappointed with my experience using the Aircash app. Recently, I fell victim to a scam where I lost 60 EUR while trying to purchase a second-hand branded bag. Despite my attempts to resolve this issue, Aircash's response was disheartening and unhelpful.

First and foremost, it is alarming that Aircash does not have any effective fraud protection measures in place. My transaction was authorized through the app, and yet, when I reported the scam, Aircash simply brushed it off, stating that they are not responsible for transactions between users. This is unacceptable for a financial service provider.

Moreover, the customer support team's advice to contact law enforcement was equally unhelpful. When I approached the authorities, they dismissed my case, citing that they handle more significant fraud cases involving much larger sums. Aircash's failure to provide any form of protection or recourse for their users is glaringly evident here.

The irony of the situation is that this was my first and only transaction through the app, and it ended up being a scam. It is deeply concerning that Aircash allows known scammers to operate on their platform without taking any substantial action to prevent further incidents.

To add insult to injury, Aircash suggested that I take my complaint to the Croatian National Bank or the Chamber of Commerce's mediation center. This bureaucratic runaround is not a solution, especially when dealing with such a small yet impactful loss.

The bottom line is that Aircash's lack of robust fraud protection and their indifferent approach to customer complaints make it a risky and unreliable service. I strongly advise potential users to think twice before trusting their money with this app. Until Aircash steps up and implements proper security measures, it remains a haven for scammers. Stay away!

Rating: 1/5

June 4, 2024
Unprompted review
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Reply from Aircash

Dear Filip, we are very sorry for your dissatisfaction. At Aircash, we are committed to the safety and security of our users and our team works around the clock to oversee and safeguard all activities on our platform.
We want to assure you that we are committed to providing fast and helpful support to all our users. We go above and beyond to resolve disputes in our users' best interests.
We have robust risk controls in place and a zero tolerance for scams or any misconduct. Every allegation of misconduct is thoroughly investigated to ensure the safety and trust of our community.
When making purchases, it's important to exercise caution when dealing with unknown individuals and to avoid using payment methods outside of platforms designed to connect buyers and sellers. This helps protect both parties involved.
While we provide sending money directly to family and friends through the app, this feature is not intended for retail.
We are truly sorry if you have experienced any inconvenience.
Kind regards, Aircash support

Rated 1 out of 5 stars

I had my account blocked for no…

I had my account blocked for no apparent reason. I have the amount of €574.15 in my wallet, I have already sent all the documents that asked to return my money over a week ago and they have not returned my money. I do not recommend!

July 3, 2024
Unprompted review
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Reply from Aircash

Hi, we are very sorry for your dissatisfaction. After our latest email conversation, if you have any additional questions, we kindly ask you to send us an inquiry to info@aircash.eu so that we can help you. Kind regards, Aircash

Rated 5 out of 5 stars

customer service is very helpfull and…

customer service is very helpfull and also aircash app is very simple to use
especially for my kids

June 11, 2024
Unprompted review
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Reply from Aircash

Dear Melita, thanks for your review! We are really happy that you love the app and are satisfied with our service. We invite you to continue to follow us because we are constantly working on improving and introducing new services and improving the user experience. Best regards, Aircash

Rated 5 out of 5 stars

Best and most reliable customer service ever

You just need to contact the customer service support if there’s anything unclear and they will give their best to promptly provide you with any help you need or doubts you have, sincerely an A+ service. Great work guys!

June 8, 2024
Unprompted review
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Reply from Aircash

Dear Charlotte, thanks for your review! We are really happy that you are satisfied with our service. We invite you to continue to follow us because we are constantly working on improving and introducing new services and improving the user experience. Best regards, Aircash

Rated 5 out of 5 stars

Very good application

Very good application, customer service working perfectly, and someone wanted to use my money, my card was immediately blocked so my money is still in my wallet.

June 5, 2024
Unprompted review
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Reply from Aircash

Dear Jasmin, thanks for your review! We are really happy that you love the app and are satisfied with our service. We invite you to continue to follow us because we are constantly working on improving and introducing new services and improving the user experience. Best regards, Aircash

Rated 5 out of 5 stars

Fast and safe

Fast, practical and easy useing app. Very good for familys and people who don’t use devices to much. The best support ever, polite and always at your service. I reccomand to all if you want to make your life easier. Praise to the customer support and the founder of the idea.

May 22, 2024
Unprompted review
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Reply from Aircash

Dear Iva, thanks for your review! We are really happy that you love the app and are satisfied with our service. We invite you to continue to follow us because we are constantly working on improving and introducing new services and improving the user experience. Best regards, Aircash

Rated 5 out of 5 stars

Great customer support

May 7, 2024
Unprompted review
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Reply from Aircash

Dear Nives, thanks for your review! We are really happy that you are satisfied with our service. We invite you to continue to follow us because we are constantly working on improving and introducing new services and improving the user experience. Best regards, Aircash

Rated 5 out of 5 stars

..top service through the financial…

..top service through the financial world, efficient and fast service. the application is original..

May 2, 2024
Unprompted review
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Reply from Aircash

Hi Vedran, thanks for your review! We are really happy that you love the app and are satisfied with our service. We invite you to continue to follow us because we are constantly working on improving and introducing new services and improving the user experience. Best regards, Aircash

Rated 5 out of 5 stars

The best one 💯%

Jednostavno je..oni sve imaju što treba nama običnim ljudima..
Boljih od Aircash nema..bolji su od svih banaka bez dileme..
Aplikacija brza jednostavna funkcionalna..
Kartica na Tisku je 5 € bez čekanja u banci i komplikacije oko pin.. Na aplikaciji je zablokiraš i odblokiraš kad god želiš..
Nikakve provizije za bilo šta..
Sve usluge plaćanja računa besplatne što niti jedna banka nema..
Uplate isplate ili slanje novca u roku odmah bez bankarskih provjera i ograničenja..
Kupovina putem interneta najjednostavnija i bolja od svi banaka koje sam koristio do sada..
ONI SVE mogu pa i prisiliti prodavača na povrat novca kod ne isporuke pošiljke što su meni napravili na čemu sam im iskreno zahvalan..
Da je bilo plaćeno preko banke nikada nebi bio vraćen novac niti bi banke htjele to da rade..poslali bi me Narodnoj banci..kao što mi se dogodilo.
Staff (Lidija, Ivan i ostali) je uvijek na dispoziciji a stupanj sposobnosti ljubaznosti i korektnosti je neuobičajeno veliki da sam u početku mislio da glume.
Ko je izmislio ili smislio ovakav način poslovanja je genijalac..divim mu se..
Preporuka SVIMA ..

The best one 💯%
It's simple..they have everything we ordinary people need..
There are no better than Aircash.. they are better than all banks without a doubt..
The application is fast, simple and functional..
The card at Tisk is €5 without waiting in the bank and complications with the pin.. You can block and unblock it on the app whenever you want..
No commissions for anything..
All bill payment services are free, which no other bank has.
Payments payments or sending money within the deadline immediately without bank checks and restrictions..
Online shopping is the easiest and best of all the banks I've used so far.
THEY ALL can even force the seller to return the money in case of non-delivery of the shipment, which they did to me, for which I am sincerely grateful..
If it had been paid through the bank, the money would never have been returned, nor would the banks want to do that.. they would have sent me to the National Bank.. as happened to me.
The staff (Lidija, Ivan and others) are always at your disposal and the degree of kindness and correctness is so unusually high that at first I thought they were acting.
Whoever invented or came up with this way of doing business is a genius.. I admire him..
Recommendation to EVERYONE..

May 2, 2024
Unprompted review
Aircash logo

Reply from Aircash

Dragi Ekrem, zahvaljujemo na ocjeni i dosadašnjem korištenju Aircash aplikacije. Drago nam je da ste zadovoljni aplikacijom i našom uslugom. Pozivamo Vas da nas i dalje pratite jer konstantno radimo na unaprjeđenju i uvođenju novih usluga te poboljšanju korisničkog iskustva. :) Lijep pozdrav, Aircash podrška

Rated 2 out of 5 stars

my account was blocked with 864 euros

my account was blocked with 864 euros, those from aircash asking me by e-mail for proof of the amounts of money that were deposited in my account. even though I sent them a bank statement and several proofs with bank transfers, the assistant does not respond to my emails. if they refuse to unlock my account what happens to my money? I hope they solve this problem quickly because it's already been a week since my money was blocked. I refuse to believe it's a scam!

March 25, 2024
Unprompted review
Aircash logo

Reply from Aircash

Hi, we are very sorry for your dissatisfaction. After our latest email conversation, if you have any additional questions, we kindly ask you to send us an inquiry to info@aircash.eu or contact us by phone at +40800890420 so that we can help you. Kind regards, Aircash

Rated 5 out of 5 stars

I had a great experience with aircash

I had a horrible experience with a website that I thought was legitimate. I put in my order and received a notification that my order was delivered which it was not. After countless emails with no response I contacted aircash they provided me with the actions I was to take. After a relatively short time I received a refund on my purchase.

All the representatives I had contact with were knowledgeable and friendly. I’ve always had a great experience with aircash!!

February 27, 2024
Unprompted review
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Reply from Aircash

Hi Linda, thanks for your review! We are really happy that you are satisfied with our service. We invite you to continue to follow us because we are constantly working on improving and introducing new services and improving the user experience. Best regards, Aircash

Rated 5 out of 5 stars

Reliable platform

This digital-wallet app offers many possibilities for users from all over the EU and I can recommend it to anyone. It's especially helpful in Croatia, where I use it regularly for paying my bills without any fee or for parking payments. They care about their customers by providing reliable and fast service

February 8, 2024
Unprompted review
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Reply from Aircash

Hi Matko, thanks for your review! We are really happy that you love the app and are satisfied with our service. We invite you to continue to follow us because we are constantly working on improving and introducing new services and improving the user experience. Best regards, Aircash

Rated 5 out of 5 stars

Satisfied with Aircash

I have been using this application for several years now, and I am absolutely satisfied with its use and service.

March 1, 2024
Unprompted review
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Reply from Aircash

Hi, thanks for your review! We are really happy that you love the app and are satisfied with our service. We invite you to continue to follow us because we are constantly working on improving and introducing new services and improving the user experience. Best regards, Aircash

Rated 5 out of 5 stars

Odlicnaaa!

March 1, 2024
Unprompted review
Aircash logo

Reply from Aircash

Draga Zrinka, zahvaljujemo na ocjeni i dosadašnjem korištenju Aircash aplikacije. Pozivamo Vas da nas i dalje pratite jer konstantno radimo na unaprjeđenju i uvođenju novih usluga te poboljšanju korisničkog iskustva. :) Lijep pozdrav, Aircash podrška

Rated 5 out of 5 stars

An extremely good platform for various…

An extremely good platform for various things and benefits, I am very satisfied. I recommend !! 👌🏻😉

February 27, 2024
Unprompted review
Aircash logo

Reply from Aircash

Hi Tomislav, thank you for your review. We are happy that you like the app. We invite you to continue to follow us because we are constantly working on improving and introducing new services and improving the user experience. Best regards, Aircash

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