A bunch of incompetent AMATEURS!!! Because of them, I embarrassed myself in 2 different stores, I used the PIN that's in the APP, but no cash register or ATM would accept the PIN, my card got locked... See more
Company replied
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See what reviewers are saying
They respond once to their email and not again leaving my issue unresolved, ask for details and do not respond. Causing me unnecessary stress to be honest, better not use them since they are holding m... See more
Company replied
Simple Prepaid card, you can top-up easily. It is not only a credit card, but a system with a lot of features. It is full of features, from Parking, buying various tickets, paying online... Su... See more
Company replied
A simple and secure application that allows you to quickly pay bills and transfer money. Bar code scanning makes payments and transactions easier. A great option is the ability to send money to your... See more
Company replied
Company details
Written by the company
The Aircash app is multi-currency virtual cash wallet and the issuer of the Aircash Mastercard prepaid card. The Aircash Mastercard prepaid card can be bought at partner points of sale in Europe and used at more than 35 million locations worldwide: online, in stores, at ATMs and more. The card is managed within the Aircash mobile app which can always be topped up with cash, card payments and receipt of funds on Aircash.
Contact info
Ulica grada Vukovara 271, 10000, Zagreb, Croatia
- +385 1 457 3537
- info@aircash.eu
- www.aircash.eu
3.5
Average
289 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic app
Fantastic app - so easy to pay bills. Love the app add ons too around vignettes, parking, sim recharge etc
February 22, 2024
Unprompted review
Reply from Aircash
Hi Damir, thank you for your review. We are happy that you like the app. We invite you to continue to follow us because we are constantly working on improving and introducing new services and improving the user experience. Best regards, Aircash
SUPER APP
I love using Aircash Mastercard for online shopping because it isn't connected to my bank account so I feel safe. Also I use the app for paying my utilities bills without fees!
February 2, 2024
Unprompted review
Reply from Aircash
Hi Klara, thank you for your review. We are happy that you like the app. We invite you to continue to follow us because we are constantly working on improving and introducing new services and improving the user experience. Best regards, Aircash
Great app
Great app, I use it for paying my bills without fees and have the Aircash card and like it very much because there are no maintenance costs neither for the card or account. The customer support is extremely helpful and always available. Recommend it👍👍👍
December 19, 2023
Unprompted review
Reply from Aircash
Hi Dubravka, thank you for your review. We are happy that you like the app. We invite you to continue to follow us because we are constantly working on improving and introducing new services and improving the user experience. Best regards, Aircash
The best!
Best app ever! So easy to use, excellent customer support. They helped me right away when I had a problem with withdrawl.
October 16, 2023
Unprompted review
Reply from Aircash
Hi Kristina, thank you for your review. We are happy that you like the app. We invite you to continue to follow us because we are constantly working on improving and introducing new services and improving the user experience. Best regards, Aircash
App easy to use
App easy to use, customer support always polite and finds solutions when and if needed.
January 4, 2024
Unprompted review
Reply from Aircash
Hi Karlo, thank you for your review. We are happy that you like the app. We invite you to continue to follow us because we are constantly working on improving and introducing new services and improving the user experience. Best regards, Aircash
Super app!
Aircash app must be the best app ever. I am using it for paying bills, buying Playstation coupons, paying parking etc. Moreover, the customer support is really fast and reliable. They solved my problem and answered my questions in a couple of minutes. Really really cool and super app!
January 11, 2024
Unprompted review
Reply from Aircash
Hi Roko, thank you for your review. We are happy that you like the app. We invite you to continue to follow us because we are constantly working on improving and introducing new services and improving the user experience. Best regards, Aircash
Great and simple app
This app is very useful for a day to day use, it covers all services I'm frequently using and communicates everything in a transparent way. I would definitely suggest this app to everyone.
December 13, 2023
Reply from Aircash
Hi Marin, thanks for your review! We are really happy that you like the app. We invite you to continue to follow us because we are constantly working on improving and introducing new services and improving the user experience. Best regards, Aircash
Great!!!!!!
December 12, 2023
Reply from Aircash
Hi, thank you for your review and use of the Aircash app. We invite you to continue to follow us because we are constantly working on improving and introducing new services and improving the user experience. Best regards, Aircash
Best app ever!
December 12, 2023
Reply from Aircash
Hi, thank you for your review and use of the Aircash app. We invite you to continue to follow us because we are constantly working on improving and introducing new services and improving the user experience. Best regards, Aircash
Reply from Aircash
Hi Ivan, thank you for your review. We are happy that you like the app. We invite you to continue to follow us because we are constantly working on improving and introducing new services and improving the user experience. Best regards, Aircash
Great app for paying bills and Aircash…
Great app for paying bills and Aircash MasterCard is the safest way to shop online.
December 11, 2023
Reply from Aircash
Hi Toni, thank you for your review. We invite you to continue to follow us because we are constantly working on improving and introducing new services and improving the user experience. Best regards, Aircash
Great app with best customer service
I have been using the app for 3 years now, with no issues, everything always works great. Love the online vignette buying for some European countries, it is really practical.
Recently I had an issue when paying online with the Aircash MasterCard but the customer service was quick to respond and explain where the issue was (it was the merchant, I later tried other cards and the payment also failed). They really helped me understand, even if I didn’t get it at first, they were really patient and respectful.
All the best for the app, the functionalities it offers and for their customer service.
November 24, 2023
Unprompted review
Reply from Aircash
Hi Marija, thanks for your review! We are really happy that you love the app and are satisfied with our service. We invite you to continue to follow us because we are constantly working on improving and introducing new services and improving the user experience. Best regards, Aircash
I can't withdraw my money to my bank…
I can't withdraw my money to my bank account, it says my IBAN is invalid. I tried Raiffeisen Bank IBAN, Revolut EUR IBAN, Revolut RON IBAN and it says my iban is invalid, they dont answer emails, this is 100% a scam, I will call my bank tommorow and take any legal measure to get my money back.
November 16, 2023
Unprompted review
Reply from Aircash
Hi, we are very sorry for our late response and your dissatisfaction. After our latest email conversation, if you have any additional questions, we kindly ask you to send us an inquiry to info@aircash.eu or contact us by phone at +40800890420 so that we can help you. Also, we want to inform you that it is now possible to withdraw money to Romanian IBAN. Kind regards, Aircash
Best app ever
September 5, 2023
Unprompted review
Reply from Aircash
Hi, thank you for your review and use of the Aircash app. We invite you to continue to follow us because we are constantly working on improving and introducing new services and improving the user experience. Best regards, Aircash
false advertising + borderline scam
says you can charge up card with debit card - you cant.
when i wanted to withdraw money to my bank account it says i can't withdraw less than 15€. okay, charged it up to 15€. now it says i can't withdraw more than 14€. now tell me, what amount CAN i withdraw that is less than 14€ but more than 15€? exactly, NOTHING. what an absolute joke.
customer support is basically a yes/no bot that will not be able to answer anything with any complexity. never have i given up so fast on a business and i suspect the operations are more of a semi-legal scam than anything else.
August 8, 2023
Unprompted review
Reply from Aircash
Dear Oachkatzl,
we are very sorry for our late response and your dissatisfaction. We kindly ask you to send us an inquiry to info@aircash.eu or contact us by phone at +38514573 537 so that we can help you. Kind regards, Aircash Support
No refund, useless customer service.
Bought a card. Right away after deposit my account got blocked. I was asked to send bank details for refund. After that no replies to my emails. When calling customer service, they just say it is not their responsibility to answer emails (isnt that what customer service means?) Been waiting already 3 weeks. Called Today again, they just said, that dont know anything and financial department will contact me. Terrible experience, useless customer service. Do not advise anyone to do anything with this Company.
June 5, 2023
Unprompted review
Reply from Aircash
Dear Artis,
we are very sorry for our late response and your dissatisfaction. After our latest email conversation, if you have any additional questions, we kindly ask you to send us an inquiry to info@aircash.eu or contact us by phone at +38514573 537 so that we can help you. Kind regards, Aircash Support
Quick and easy setup, useful money transfer app
Quick and easy setup, helpful customer service
June 6, 2023
Unprompted review
Reply from Aircash
Hi, thank you for your review and use of the Aircash app. We invite you to continue to follow us because we are constantly working on improving and introducing new services and improving the user experience. Best regards, Aircash
Convenient for buying vignettes for…
Convenient for buying vignettes for Slovenia
April 14, 2023
Unprompted review
Reply from Aircash
Hi Lea, thank you for your review and use of the Aircash app. We invite you to continue to follow us because we are constantly working on improving and introducing new services and improving the user experience. Best regards, Aircash
Problems with app & bad customer support
Recurring problems with the app, unable to make a bank withdrawal. Worst experience with customer support, the help is lacking and they stop answering emails when you need help.
March 27, 2023
Unprompted review
Reply from Aircash
Dear Elli, we are very sorry for our late response and your dissatisfaction. If you need help with withdrawal, we kindly ask you to send us an inquiry to info@aircash.eu or contact us by phone at +38514573 537. Kind regards, Aircash Support
Super easy and reliable for paying
Super easy and reliable for paying! So far my experience has been great
February 15, 2023
Unprompted review
Reply from Aircash
Dear Paula, thanks for your review! Don’t hesitate to shoot us a note at info@aircash.eu or to call us on +385 1 457 3537 if you have any questions. Best regards, Aircash Support :)
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