Airfrance Reviews 

Excellent crew, very comfy flight

I was able to buy a round trip ticket with reasonable price with the dates I had in mind. There were several options and choices that were clear and easy to navigate through. I was happy with my purchase.

The site was unusually easy to use, in fact, so easy that I booked my flight right away rather than searching other options. One improvement would be to show only non-stop flights as an option, even if they are on an adjacent date. Once I realized that non-stop flights were available on my return flight, I went back to find the same with more flexible dates.

Very easy website to use and to book flights with miles.

Your app is very user-friendly; as well as; very informative. I really enjoyed it!

THIS AIRLINE IS A TOTAL SCAM!!! Paid 1200 Euro for a ticket to San Francisco on the 1st of July and they lost my luggage. After waiting for 2 hours at the customer support line they respond saying that they don't know where my luggage is. It's been a week now and still no information. THOROUGHLY DISAPPOINTED, CAN'T RECOMMEND THIS AIRLINE, WILL NEVER FLY WITH THEM AGAIN!!!

This is the first time that I have had an opportunity to use Air France and I loved my experience so far. Purchasing my ticket has been very easy. I appreciate the clarity during the process.

Great and easy access to info to book flights using points!

A very friendly web page with flexible options to choose from.

Pretty impressed with the ease of booking a ticket on the website!

I was able toarrange my website easily. Merci beaucoup.

Purchasing on line ticket is so easy to avail. The system and navigation is an straight forward process.

Very easy to navigate. My favorite feature is the ability to see prices on different dates. It gives me a enough information to make a decision on my purchase.

I like the flow and the layout of booking process. Concise and to the point.

Just wish the fares were a bit more cheaper but the world is going through a turmoil so it is expected.

Staff would not allow me to use the restroom after an 8 hour flight. Pilot took 30 minutes to land the plane while staff would not allow me to use restroom. We were just waiting for the gate and they had no sympathy while I tried to use the restroom. I was on the verge of tears.

It took me a while to understand your website but once I did I was successful in booking my trip. Thank you.

Easy website to work with. I did my two bookings with no issue.

Everything was clear and easy to go through.

Parts of this site are good. The site is clear and well laid out. Progression through the site is predictable. However the site falls down in a couple of areas.

1. The ability to see where Air France flies so that a customer can plan an itinerary would be great. If this was on the site, I couldn't find it.

2. The site doesn't give a month view of prices for a given route. The best you can do is choose a date and the site will then give you prices for that week. The site is also slow in showing those prices once a date has been chosen.

3. Requesting special meals is confusing especially if your itinerary has several flights.

4. The site needs a live chat feature. Getting through to the 1-800 number at the bottom of the page to speak to a live agent is impossible. After going through several steps, I was constantly informed that due to heavy call volume, the wait time to speak to an agent was over 45 minutes and the call was then dropped. I gave up after several attempts. If you have a complex booking where members of a party have different itineraries but want to fly together on specific legs of that itinerary, it is difficult to coordinate tickets online so that everyone is able to get on the same flight. Luckily, I was able to achieve this online but chatting or speaking to a live agent would have been really helpful and would have made the booking process so much quicker and easier. Had I not been able to achieve this online or speak to an agent, I would have had to cancel the whole booking.

In summary, the site is good in parts, but for a national carrier, it should be better.