Airlinelostproperty Reviews 

Left my phone on a Ryanair flight cannot get to speak to no one ridiculous, emailed them 4 days ago no reply . Never will I fly with these clowns .

Everything about this company is awful!
Unfortuantely they are the only way to report a loss from an Easy Jet flight they have no incentive to be helpful or effective. Without doubt the worst customer service experiences Ive ever had. The website method of communication doesnt work, one gets cut off in the midst live chat, no email confirmation that your loss has been logged. in the UK they seems to operate from Stanstead so a loss arriving at Gatwick ( large airport with many Easy Jet flights daily) is transported across London adding yet more delays and potential for loss. Easy jet should do better for their loyal customers!!

This is a complete scam of a company. I've seen better websites created by teenagers in their IT class. It's completely non functional, missing key action buttons, meaning that you can't claim your property. As others have mentioned, the chat is never manned, even during advertised opening hours. Absolutely shameful that easyjet have been so cheap to use this 'service'. I've been trying to claim my lost property from the site since 21st Nov 2024. It's now Jan 2nd.

No feedback to enquiry whatsoever so left to trawl through hundreds of similar items. Listing the flight operators against the recovered items would help!

I Left a passport on my easyJet flight and was advised to contact these people to log the property and contact for retrieval. It has been two weeks and I haven't been able to contact them at all. Their contact number is an automated system. Their live chat is only listed as 'open' between 9am-1pm.. however whenever I go on the chat there are no agents available and there is no system to wait. There just seems to be nobody working here. I cannot believe big airlines have contracted this shambles of a company to handle peoples lost property. The website is as basic as you'll see on the entire internet. I am so unhappy as I have no idea of how to get my passport back! If anyone is working at the company please help I will provide my reference

amazing service and extremely helpful 5 star

I had to get in touch with this organisation about a pair of glasses I left on a flight and when they couldn't find them I requested confirmation they hadn't been found for insurance for which they charged me £5. I waited 2 weeks and eventually they sent a letter after a bit of badgering. I had thought it was bit of a scam as I paid them for what I thought was something they could have done quite quickly and then waited and received nothing.