Short Let Replenishment Reviews 

Been using Airlinen for a number of years and I am highly impressed with the service they deliver. Always smooth, and on time. Definitely recommend them to anyone with units in the short let sector

Really reliable, got the job done exactly when they said they would. Nothing to fault.

They are constantly late and never meet the delivery window promised. Unrealiable... All they say it's "sorry for the delay".

Their cleaner has stolen money from a flat we are renting at No 5 Doughty Street through Urban Creations. The woman they have stolen from has cancer and this company is simply not concerned,. I would not recommend this company to any landlord ever, anywhere. Total amateurs and quite dangerous if their cleaners are thieves which is evident from the reviews left here.

I do not recommend this company at all.
I placed two orders with them for 2 Airbnb cleans and linen replenishment when I was away. Never again.

The first linen delivery was missed because the driver did not read the instructions given at all, meaning the cleaners did not have the linen to put out for the guests, and then when linen was delivered it was left on the floor in a plastic bag. To give the company credit, they refunded me the £80 for this order.

They asked me to give them another chance to fulfil my second order, and I really wish I hadn't. They charged me an extra £20 for new bed linen because they 'couldn't find' the linen I had washed and prepared, which was right where I left it in the cupboard. The owner told me the guests had probably stolen the linen?! They then claimed the hoover wasn't working when in fact it just needed emptying. How a professional cleaner wouldn't understand that I don't know.

My guests reported that instead of bath towels that I had ordered, they were only provided with small hand towels for their stay. On top of this, when I came home ALL of my tea towels, my cleaning cloths and my expensive room spray was missing from the house... Do NOT use this company for your Airbnb.

Consistency late for delivery windows, meaning my cleaner has to wait after she is finished which costs me money to pay for her time. This has happened about 8 times and they never really care or do anything to appease the situation.

I have also had 2 errors recently with my orders, missing towels in an order and missing extra towels that I have ordered.

They have bitten off more than they can chew with the services they offer and I am really unimpressed by their lack of interest when they get things wrong.

I hired linen from this company and told them I wanted it collected, but they said they couldn't collect it. Then two months later they said they wanted to collect it otherwise they would charge me £200! I said OK: I wish you had just collected it when I asked you to, but in that case I will let you know as soon as I can arrange for you to collect it. They agreed. Then before I'd had the chance to arrange they charged me £200 anyway! I will be calling first thing Monday morning.

The moral of the story: do not use Airlinen and definitely don't give them your card details. Not only are they incompetent and unreliable, they will also steal your money.

Edit after receiving below reply: I actually spoke to someone on the phone about this and they seemed to understand the situation and they collected all the linen today and said they would refund me in full for the charge, especially given it was their mistake not to collect it when requested.

But now I see this reply from David, who says "We have e-mailed you several times with regards to the unreturned items that you have hired from us and not returned."

This is an outright lie. They emailed me once and I replied immediately. David, please can you list the dates of these "several times" below please.

I just want to say how impressed I am with the prompt and no hassle approach to customer service these guys have!
I have a WhatsApp group with them and there’s always and operative on hand to deal with last minute order editing or change of schedule that sometimes happen due to guests delays etc.
I’ve been dealing with:
Sebastian, Carlos, Charlene. Oana, Naomi & Gokul…all super friendly and happy to help!
Grateful for your service 🙏🏼

Airlinen is the most reliable company to partner even during busy summer!!! The team is very responsive, helpful and manage to accommodate all our requests. Great communication, quality and pricing!

I have to say I'm very impressed with Airlinen. Bedding is good quality but what I'm most happy with is how easy they make it for me:
- They have a 1.5h delivery slot that they do respect
- They create a chatgroup for last minute requests
- They are amazing at doing last minute changes.
- They text you ETA a la deliveroo
Twice I ordered clean linen after the cutoff and twice they arranged it more or less on the required time slot.
I can't express how much they help me manage my Airbnb.

Fantastic service from airlinen manchester. They responded so quickly to my queries, delivered on time, beautiful linen, collected on request. excellent service thank you.

Great operations team - really great partner for managing my short-let property.

We couldn't have been more disappointed with our AirLinen experience. We booked a Deep Clean, 4 hours (as recommended for our property by their website) and on the day after 4 hours work we were told it would take a further 6 hours to complete the clean. Given we'd already paid almost £200 for the service there was no way we could afford to incur further costs so we had to send the cleaners home.

The work they had done (just the living room and kitchen none of the bedrooms or any other common areas) was not to a high standard at all. Surfaces had not been cleaned, internal and external drawers were dirty (explicitly included in Deep Cleans), cabinet internals were still grubby, surfaces hadn't been dusted and the floors hadn't been swept or cleaned at all. I asked them for their Deep Clean checklist and found they had only completely done 2 of 12 items for the kitchen (wiping the sink and cleaning the taps) and they had also cleaned my fridge but no other appliances (again all specified on their checklist). I simply couldn't believe that this amount of work had taken them 4 hours and was relieved I hadn't shelled out more money to have a poorly cleaned home. They hadn't touched any of the bedrooms at all.

I contacted AirLinen to give them a chance to rectify the situation and they responded saying as it was the first time cleaning the property they didn't know how long it would take - this seems a vital thing to tell people on their initial booking and I didn't see it mentioned on the website - and then suggested it was because of the 'state the property was in' and because they were not cleaning a vacated property. Our house had actually had carpets and upholstery, windows and a normal professional clean in the week prior so we knew that it was in a good state. We were in attendance during the clean but had not got in their way at all (which would have been hard to do given they were in one room!) so I didn't really accept this as an excuse either.

We also rented linen from them and multiple items were incorrect, completely mismatched or stained (although, to give credit where it's due, they were very quick to rectify this).

Overall, it was a hugely disappointing experience from start to finish and we would never use them again. I would have given no stars if I could. Avoid.

Very reliable service. Always speedy at response and professional. Willing to listen to any feedback and addressing any issues immediately. Very very pleased!

I have been using Airlinen for a year now and this weekend had a situation and I can not praise the company enough. The professionalism and swiftness in dealing with the issue was incredible. The fact that after the issue had been rectified I had a follow up call making sure everything was ok. 100% I would recommend this company and would like to take this opportunity to thank Shaz for his incredible understanding and professionalism.

I recently tried to use the linen services. I ordered a linen pack and I provided key pick up details. My understanding was Airlinen would pick up the keys, deliver the linen to the apartment and put it on the bed. The driver did not pick up the keys, instead left the linen outside the door of the apartment, without contacting me to ask/advise they had done so. 
I contacted AirLinen who advised it was a mistake: the driver should not have left the linen unattended without asking permission. I went to the apartment to put the linen on the bed myself (by this time, the next morning). The linen I received was missing multiple items, stained, and the worst quality linen I have ever seen.
I advised Airlinen that the linen and service was unusable, to pick it up and issue a refund, at 11am. I was advised the pick up would not be until 12.45. I had to reschedule my whole day to accommodate waiting for the driver to pick up the linen, because I was told I was going to be charged if I left it unattended (although it had been left unattended by the Airlinen driver all night and the pick up was required because it was unusable). I was informed a refund would be issued once the linen was picked up by the driver.
The driver was also delayed, arriving at 13.20. I informed Airlinen immediately after the linen had been picked up from the driver. After 3 days I am still awaiting the refund, after chasing multiple times.
The entire process was full of issues and errors. I had to spend much more time and money rectifying the situation as I had to source linen extremely last minute. If a guest was checking in the day after the linen was supposed to arrive it would have been a disaster. When I ask is the refund has been processed Airlinen refers me between different departments.

We have been using airlinen for 6 months now, starting during the pandemic and now when we have grown to 20 units. They are amazin. flexible with delivery’s, customer service are very quick and attentive to our queries. We had 1 spoiled linen in The entire time and that was very quickly rectified for us. Honestly this company makes our serviced accommodation business much more efficient!

Thanks for turning over my apartment. xx

Thank you guys - really happy for your help with the linen hire. x

Highly recommended! Great service, great team. Thank you!!!