If it was possible to say 0 stars I would. Their service is appalling. I have had customers walk out and demand refunds because their cleaning is so bad. When you show them photos of how their clean... See more
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See what reviewers are saying
I just want to say how impressed I am with the prompt and no hassle approach to customer service these guys have! I have a WhatsApp group with them and there’s always and operative on hand to deal... See more
The communications were good but the quality and cleanliness of the laundry rental products was like a bad joke! When the initial delivery arrived we thought we'd been sent a bag of dirty laundry inst... See more
I haven't needed anyone else to help Me run my holiday let in London- they always try and help me out when I get stuck for last minute cleaning and changeover and are always available when I need the... See more
Company details
Contact info
Kingsbury Works, Kingsbury Road, NW9 8RW, London, United Kingdom
- www.airlinen.co.uk
2.8
Average
66 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Amazing service
Amazing service. Nothing is too much of a trouble. Best prices and good product.
April 14, 2021
Unprompted review
I would like to say a special thank you…
I would like to say a special thank you to Nicholas and the rest of the team at Airlinen! We have been using their services over the last few years and have never experienced any issues. Exceptional service, communication and highly looking forward to continuing to work alongside one another in the future.
April 14, 2021
Unprompted review
5 star service - makes running short term lets a breeze!
I haven't needed anyone else to help
Me run my holiday let in London- they always try and help me out when I get stuck for last minute cleaning and changeover and are always available when I need them. Cleaning quality is excellent and linen hire service makes hosting short term guests a breeze. Thank you Airlinen!
April 10, 2021
Unprompted review
Forward-thinking business
Forward-thinking business, great service. Can always rely on Airlinen for a turnaround, friendly team too!
April 9, 2021
Unprompted review
Highly recommended, great service
We have been using Airlinen for our short-let linen supply since December 2017, which says a lot about our experience! We're very happy with the customer service of their ops team, drivers and accounts team. The the quality of their product is good, and they are quick to rectify any issues. They really aim to be pleasant and helpful, and their communication is great. Highly recommended!
April 9, 2021
Unprompted review
The best cleaning service in town
The best cleaning service in town. Always reliable. Always helpful. Always professional. Always clean!
March 23, 2021
Unprompted review
Cleaner stole 'Nest Heating Thermostat'
Cleaner stole 'Nest Heating Thermostat' from property and fly tipped rubbish bag on a neighbours property. Airlinen were provided with extensive details and pictures yet were non responsive and not willing to investigate. Their arrogant response was 'take it to the police' and provide CCTV footage.
Airlinen went to great lengths to get this review removed. Trust pilot has reviewed documentation and validated the review. Other reviews of "airlinen' are not validated (so are possibly by airlinen affiliates).
TRUSTPILOT VERIFICATION INFORMATION:
Hi Cindy Ledgerwood,
Thanks for taking the time to review "airlinen.co.uk" on Trustpilot.
"airlinen.co.uk" has flagged your review because they don't believe you've had a genuine experience with them. Please help us verify your review by sending us documentation showing your buying or service experience with airlinen
TRUSTPILOT
Thanks for providing us with documentation showing your experience with "airlinen.co.uk"
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February 18, 2021
Unprompted review
Reply from Short Let Replenishment
Ms Ledgerwood did not respond to our questions to aid our investigation. We emailed her on a number of occasions and were not provided with the relevant information. We further ask that she provide a crime reference number for the stolen items, again, no response. It is unfortunate that the context of Ms Ledgerwood's complaint is not shared by her in its entirety. We recommend other companies be careful.
If only proving the legitimacy of your "review" was as easy as posting it. Ms Ledgerwood still carried out booking our service even after the alleged "theft" however, we decided it was best not to continue to engage in working with her due to the break down in communication. Ms Ledgerwood, should you find the time to respond to our questions and forward the requested evidence you stated was in place, we would be more than happy to start looking at your case again.
We are yet to receive actual evidence and have re-iterated that process requires us to have a crime reference number. We are still available at accounts@airlinen.co.uk
Lovely customer service
Lovely customer service.
Delivery always on time.
Highly recommend them!
December 10, 2020
Unprompted review
I would like to start by saying how…
I would like to start by saying how happy i am with the cleaning services.
Always on time ,friendly and quick, amazingly clean place.
Great quality linen and some of they’re products that you can purchase are actually very helpful
October 5, 2020
Unprompted review
Started using these guys for linen hire…
Started using these guys for linen hire for my airbnb property in London, great service and team - highly recommended!
October 5, 2020
Unprompted review
Great service
Great service and quality products. I have found Airlinen to be really reliable, the team are really helpful and the price really competitive. Highly recommend.
September 28, 2020
Unprompted review
Great service
Great service, I am so pleased I found Airlinen. The team are so helpful and provide a great service! My guests are always so happy. 5*
September 23, 2020
Unprompted review
Fantastic Company who offer an…
Fantastic Company who offer an invaluable service. Their offering makes my life so much easier and the team are a dream to deal with. Thank you for everything you have done and continue to do to support my business.
September 23, 2020
Unprompted review
Great service, reliable management
Great service by the team. I have had the pleasure of working with them for my linen and cleaning changeover for my Airbnb vacation rental. Truly appreciate your services and look forward to doing further business in the future.
September 23, 2020
Unprompted review
The one stop shop!
After trying out various linen suppliers for our short let properties in London, Manchester and Dublin we finally found AirLinen. They understand and know the short let industry inside out. Beside high quality linen, towels and cleaning services you will find a quick and assertive ops team to deal with too. I could not recommend them highly enough!
September 23, 2020
Unprompted review
Airlinen drivers and operators are helpful, linen and towels are nice.…
Airlinen drivers and operators are courteous, patient, and helpful. The platform is user friendly and effective, the linen are nice and the price is great. Highly recommended!
September 23, 2020
Unprompted review
Dynamic & humble company
Dynamic company which although not perfect is humble and this is more important. When apologies are given and corrections made quickly then this is a team that values its customer. It only gets better.
September 22, 2020
Unprompted review
Airlinen solves all my problems with my…
Airlinen solves all my problems with my Airbnb properties. Clean linen and towels are a nightmare to manage. Airlinen delivers a great product, on time and at a great price. I highly recommend them.
September 22, 2020
Unprompted review
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