Airline Ticket Centre.ca Reviews 

1,387
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, friendly demeanor, and willingness to go above and beyond in assisting with travel plans. People found the service excellent, describing the booking process as seamless, convenient, and entirely stress-free. Many highlight the exceptional customer service, noting prompt responses, personalized attention, and reliable support provided throughout their entire journey. Reviewers frequently mention finding competitive prices and great deals, often better than other options available, and appreciate the absence of hidden fees. Customers express high satisfaction with the overall experience and a strong likelihood to continue using this service for all their future travel needs.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the excellent customer... See more

Booking process

Consumers find the booking process to be positive, with many describing it as smooth, easy, and stress-free,... See more

Price

Customers had positive experiences with price, consistently finding reasonable and competitive prices for... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent support and helpful agents... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booking with Air line ticket centre is very convenient, specially for people over 65+. Agent is explaining you everything what you need to know , what means - no surprises when you are trave... See more

Company replied

Rated 5 out of 5 stars

Salina and Shahir the travel agents are friendly and informative. I was very confusing while I was booking the flights online (first time experience) through the Airline Ticket Center’s website. Sa... See more

Rated 5 out of 5 stars

Kari was immediately responsive to any/all of my questions and concerns. She quickly resolved any issues and was very thorough with all details of my trip. I'm very pleased with her impressive serv... See more

Company replied

Rated 5 out of 5 stars

Kari Pucci has been a tremendous help when booking trips. She has gone above and beyond in helping arrange flights and accommodations. Her experience and expertise has not gone unnoticed. I would high... See more


Company details

  1. #4 of 19 best companies in Travel Agency
  2. #2 of 5 best companies in Travel Aggregator

Written by the company

Airline Ticket Centre.ca is a leading provider of Travel products including Vacation Packages, Airfare, Car, Hotel, Cruises and Travel Insurance since 1992. Airline Ticket Centre.ca specializes in finding multiple airlines that will save our clients up to 70 percent off full airfares. Our experienced staff are available to assist you in planning your group travel specializing in destination weddings, school groups and Corporate travel. We currently partner with over 80 car rental agencies worldwide offering you competitive rates for your vehicle rental. We have sent thousands of passengers across Canada to create memorable experiences. Airline Ticket Centre.ca is a leading travel provider of products in Canada and Consumer Choice winner for 20 consecutive years.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,387)

64 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from Airline Ticket…

Excellent service from Airline Ticket Centre! They were extremely responsive, accurate, and genuinely helpful. They worked hard to find me the best price and made the booking process stress-free. I’m very happy with the service and would highly recommend them.

February 4, 2026
Rated 4 out of 5 stars

Forget Online Booking by yourself

We were having trouble trying to book our multi country flight. We called ATC and got an immediate appointment and in no time Salina at ATC had our trip booked to our satisfaction.

January 28, 2026
Rated 5 out of 5 stars

Online Airline Purchases

I appreciated being able to purchase online but you also provide a physical location if needed for help and any clarification. A prompt follow up call to ensure the purchase was legit without requiring any extra personal info was reassuring. Although you were not listed in the options to purchase from I am glad I took the time to do some research and found your website that provided the same if not better value than what was offered through 2 flight tracker options. Thank you

January 16, 2026
Rated 5 out of 5 stars

Top Notch Service

Kari Pucci has been a tremendous help when booking trips. She has gone above and beyond in helping arrange flights and accommodations. Her experience and expertise has not gone unnoticed. I would highly recommend her for all your travel needs.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Salina was amazing

Salina was amazing. helped me book and plan my trip and even recommended me things to do. If you need an agent, she's your girl.

October 1, 2025
Rated 5 out of 5 stars

The Airline Ticket Center’s travel agents…

Salina and Shahir the travel agents are friendly and informative.
I was very confusing while I was booking the flights online (first time experience) through the Airline Ticket Center’s website. Salina was a great helped to provide information to solve my confusions. She also asked me to call her after I have done with the booking online. She has answered all my questions.

October 1, 2025
Rated 1 out of 5 stars

I called Airline Ticket Centre hoping…

I called Airline Ticket Centre hoping to book a flight after hearing about their advertised phone discounts. Unfortunately, my experience was very disappointing. The agent I spoke with seemed completely unknowledgeable about the booking process and, contrary to what’s advertised, told me they don’t handle bookings over the phone. When I tried to ask for more details, he refused to engage and abruptly hung up. This level of customer service is unacceptable and does not match their claimed reputation for helpful support or deals. Very disappointed—won’t be trying again!

September 29, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look