Airline Ticket Centre.ca Reviews 

1,386
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, friendly demeanor, and willingness to go above and beyond in assisting with travel plans. People found the service excellent, describing the booking process as seamless, convenient, and entirely stress-free. Many highlight the exceptional customer service, noting prompt responses, personalized attention, and reliable support provided throughout their entire journey. Reviewers frequently mention finding competitive prices and great deals, often better than other options available, and appreciate the absence of hidden fees. Customers express high satisfaction with the overall experience and a strong likelihood to continue using this service for all their future travel needs.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the excellent customer... See more

Booking process

Consumers find the booking process to be positive, with many describing it as smooth, easy, and stress-free,... See more

Price

Customers had positive experiences with price, consistently finding reasonable and competitive prices for... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent support and helpful agents... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booking with Air line ticket centre is very convenient, specially for people over 65+. Agent is explaining you everything what you need to know , what means - no surprises when you are trave... See more

Company replied

Rated 5 out of 5 stars

Salina and Shahir the travel agents are friendly and informative. I was very confusing while I was booking the flights online (first time experience) through the Airline Ticket Center’s website. Sa... See more

Rated 5 out of 5 stars

Kari was immediately responsive to any/all of my questions and concerns. She quickly resolved any issues and was very thorough with all details of my trip. I'm very pleased with her impressive serv... See more

Company replied

Rated 5 out of 5 stars

Kari Pucci has been a tremendous help when booking trips. She has gone above and beyond in helping arrange flights and accommodations. Her experience and expertise has not gone unnoticed. I would high... See more


Company details

  1. #4 of 19 best companies in Travel Agency
  2. #2 of 5 best companies in Travel Aggregator

Written by the company

Airline Ticket Centre.ca is a leading provider of Travel products including Vacation Packages, Airfare, Car, Hotel, Cruises and Travel Insurance since 1992. Airline Ticket Centre.ca specializes in finding multiple airlines that will save our clients up to 70 percent off full airfares. Our experienced staff are available to assist you in planning your group travel specializing in destination weddings, school groups and Corporate travel. We currently partner with over 80 car rental agencies worldwide offering you competitive rates for your vehicle rental. We have sent thousands of passengers across Canada to create memorable experiences. Airline Ticket Centre.ca is a leading travel provider of products in Canada and Consumer Choice winner for 20 consecutive years.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(1,386)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, professional, knowledgeable and super nice Salina( name ? I have her business card in my checked luggage)
at Calgary office was brilliant

September 15, 2025
Rated 5 out of 5 stars

Great Service

Shahir responded to my email within one day and kept me updated while waiting for details from WestJet. I appreciated the communication and swift response.

September 8, 2025
Rated 5 out of 5 stars

You guys were awesome i checked the…

You guys were awesome i checked the airline ticket almost 20 places all were more than 3800 but u guys gave me the same tickets for 2900 which was really cheap than what other travel agencies were telling me.

August 28, 2025
Airline Ticket Centre.ca logo

Reply from Airline Ticket Centre.ca

Thank you for the kind words!

Rated 5 out of 5 stars

Best service ever

Zubair Siddiquee is the great representative of Airline Ticket Centre. He provided great service with details information and found the best deals of my needs within short time. I am very old customer of Airline Ticket centre and highly recommend to others.

August 21, 2025
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Reply from Airline Ticket Centre.ca

Thank you for being a Loyal customer!

Rated 5 out of 5 stars

Kari was thorough and highly responsive

Kari was immediately responsive to any/all of my questions and concerns. She quickly resolved any issues and was very thorough with all details of my trip. I'm very pleased with her impressive service and would highly recommend her to anyone planning to travel.
Thank you Kari for your exemplary service!

August 19, 2025
Unprompted review
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Reply from Airline Ticket Centre.ca

Thank you for the kind words for Kari

Rated 5 out of 5 stars

Friendly people

Friendly people, very competent. I had a bit of a wait but it was worth it. The manager came in to see if I was OK and reassured me that I wouldn't have to wait much longer.

August 17, 2025
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Reply from Airline Ticket Centre.ca

Enjoy your trip

Rated 5 out of 5 stars

Booking with Air line ticket centre is…convenient

Booking with Air line ticket centre is very convenient, specially for people over 65+.
Agent is explaining you everything what you need to know , what means - no surprises when you are travelling - no extra payments for suitcases, no extra payment for seats, etc,.
We like knowledge of agents, relaxed atmosphere in centre and efficiency of their work.

August 18, 2025
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Reply from Airline Ticket Centre.ca

Thank you we are always here to help

Rated 5 out of 5 stars

Salina handled my travel problem…

Salina handled my travel problem created by the strike at Air Canada with professionalism and courtesy. She showed genuine kindness and understanding . Many thanks.

August 17, 2025
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Reply from Airline Ticket Centre.ca

Sorry for the impact AC caused you but glad we could help

Rated 5 out of 5 stars

Very Prompt

Very Prompt, Professional and Polite…
Would not be afraid to recommend Airline Ticket Center to everyone!

August 8, 2025
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Reply from Airline Ticket Centre.ca

Thank you and have a great trip

Rated 5 out of 5 stars

Nobody does it better!

Excellent website, easy to navigate. Great prices, immediate booking confirmation. Back office support staff is incredible. We have used ATC for years, and will continue to do so.
Keith and Leah
Calgary

August 6, 2025
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Reply from Airline Ticket Centre.ca

Wow thank you for the kind words

Rated 5 out of 5 stars

A Grateful Customer's Appreciation for Airline Ticket

I’ve been a loyal client of Airline Ticket for over 20 years, and their service has consistently been outstanding. They are incredibly reliable—whether it's booking, inquiries, or last-minute changes, they always deliver with professionalism and care.

One of the things I value most is their commitment to personal service. They always answer their landline promptly, and it’s always a real human on the other end—ready to help, not just route you through automated systems. Their customer service is truly exceptional: responsive, knowledgeable, and genuinely dedicated to guiding and supporting customers at any time.

I’m especially thankful to Michal, Judy, and most recently Shahir for their continued professionalism and kindness. Their expertise and personal touch make every interaction smooth and reassuring.

Thank you for two decades of excellence!

August 4, 2025
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Reply from Airline Ticket Centre.ca

Long time client thank you for being loyal!

Rated 5 out of 5 stars

Quick responses!

July 30, 2025
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Reply from Airline Ticket Centre.ca

Thank you for booking with Airline Ticket Centre

Rated 5 out of 5 stars

Family Holiday with no worries !!!

We have only used a travel agent once, and that was over 20 years ago, when we did multi stop tour of South East Asia. Since then we have travelled all over the Caribbean, Asia and Europe and travelled as a couple and never used a travel agent. This time we wanted to do a family holiday of 15 people to somewhere in the Caribbean. So, we decided to engage a travel agent to facilitate this trip, which was Airline Ticket Centre. This was the best decision we ever made. The company and our agent Kari Pucci made the whole experience seamless, pleasant, worry free and best of all got the best deal and the best resort and within our budget. I not only recommend this company, in particular Kari Pucci, but hope to use them again for our future travels.

July 30, 2025
Unprompted review
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Reply from Airline Ticket Centre.ca

We are happy to create memories for your family!

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