Airnsquare Reviews 

305
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I have used Airnsquare multiple times and cannot recommend them enough. On each occasion, I have been compensated as agreed and the communication with the team has been outstanding. Most recently, I... See more

Rated 5 out of 5 stars

Jim Rogan and Constance Hall-Rogan want to thank all the people at Airnsquare who worked to provide this airline refund for us. It truly helped compensate for the hassle of getting home after our flig... See more

Rated 5 out of 5 stars

There were two aspects of this process that deserve commendation. Firstly, we had no idea there was a law in Europe about reimbursement for situations like ours so having the representative at the g... See more

Rated 5 out of 5 stars

My SAS flight was canceled because of the pilot strike. Airnsquare was able to get us compensated for the return tickets we were forced to buy even though SAS had already refunded our return tickets.... See more

Company details

Information provided by various external sources

We specialize in getting airline travelers compensated during severe delays, cancellations or overbooking. We can get each passenger compensated with up to EUR 600/USD 750.


Contact info

4.9

Excellent

TrustScore 5 out of 5

305 reviews

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4.9

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(305)

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Rated 5 out of 5 stars

Fast, efficient and highly professional service.

Fast, efficient and highly professional service. We happened to have an Airnsquare rep on board when our United flight back from Lisbon got cancelled who walked us through the claims process. Our claim was processed quickly and we received our check within a couple weeks. From start to finish, Airnsquare did a truly first rate job. I would definitely recommend Airnsquare to anyone who travels.

December 19, 2018
Unprompted review
Airnsquare logo

Reply from Airnsquare

Was our pleasure to assist!

Rated 5 out of 5 stars

Unbelievable

Unbelievable ! The Guy at the airport Was great ! Thanks for your services !

December 19, 2018
Unprompted review
Airnsquare logo

Reply from Airnsquare

Was our pleasure to assist! Thank you for taking the time to review us Severine!

Rated 5 out of 5 stars

Good job!

I would like to thank Airnsquare a lot.
Me and my daughter are waiting for 3 hours later Norweigian compagny from California To France on October.
It's amazing present for my daughter for Xmas.
Great job.
Merry Xmas and happy NY.

October 25, 2018
Unprompted review
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Reply from Airnsquare

Was our pleasure to assist! Thank you for taking the time to review us Michele!

Rated 5 out of 5 stars

Great!

It’s sounds too good to be true but it is real!

December 17, 2018
Unprompted review
Airnsquare logo

Reply from Airnsquare

Indeed it is! Was our pleasure to assist you Isaac! Wishing you a wonderful holiday season and a happy New Year!

Rated 5 out of 5 stars

We are very happys for tour service

We are very happys for tour service. Airnsquare is very professional, efficient, honest, clear and Swift . Marty Christmas
Gisla Pirri and Tito Emilio Conforti (Italy)

December 16, 2018
Unprompted review
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Reply from Airnsquare

Was our pleasure to assist you Tito! Wishing you and the family a wonderful holiday season and a happy New Year!

Rated 5 out of 5 stars

Excellent service

Very good service. They were clear and honest. The airline refused any compensation for an 11.5 hour delay including about 5 hours on the tarmac. Airnsquare got compensation according to EU regulations and deposited in my account when they said they would.
I’m very happy with their service.

December 15, 2018
Unprompted review
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Reply from Airnsquare

Thank you for taking the time to review us Eva. Was our pleasure to assist you.

Rated 4 out of 5 stars

Nice job

they were there at the airport when we needed them and I did well to trust them because I was compensated for more than half of my ticket after a 3:30 late. even though their commission is important (30%) they were efficient and fast. merci👍
4 stars because their commission is expensif

December 14, 2018
Unprompted review
Airnsquare logo

Reply from Airnsquare

Thank you for taking the time to review us David. Was our pleasure to assist.

Do you have any concrete recommendation of what we can do better to earn a 5 star next time?

Rated 5 out of 5 stars

Very thorough and good communication…

Very thorough and good communication throughout. Thank you AirnSquare we are very thankyou you could get us compensation after the long delay back from NYC.

December 11, 2018
Unprompted review
Airnsquare logo

Reply from Airnsquare

Was our pleasure to assist you Oli! Wishing you a wonderful holiday season and a happy New Year!

Rated 5 out of 5 stars

Thanks to the airnsquare team

Thanks to the airnsquare team for their skill and speed of action. We had been approached at JFK airport for a delay of 5 hours from the norwegian ... great job. Thanks again.

December 11, 2018
Unprompted review
Airnsquare logo

Reply from Airnsquare

Was our pleasure to assist you Ciry! Wishing you a wonderful holiday season and a happy New Year!

Rated 5 out of 5 stars

Excellent company!

Me and my girlfriend used Airnsquare when our flight from Oakland to Stockholm were delayed for almost 12 hours. I would recommend them to anyone. Once everything was settled and they got my bank information, we had our money within 1 day! My niece had flown the same route a month earlier and was delayed as well. She use a different company and has yet to see a penny!

December 8, 2018
Unprompted review
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Reply from Airnsquare

Was our pleasure to assist you Mariann! Wishing you a wonderful holiday season and a happy New Year!

Rated 5 out of 5 stars

Airnsquare is really good

Airnsquare is really good, They helpt me two times and They are so helpfull,
Thank you so much Airnsquare for all you help
Pia Eriksson

December 7, 2018
Unprompted review
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Reply from Airnsquare

Was our pleasure to assist you (again) Pia! Wishing you a wonderful holiday season and a happy New Year!

Rated 4 out of 5 stars

Do not use AirNSquare if you want compensation

After a very frustrating 24 hour delay/cancellation/delay with Norwegian causing me to miss part of my trip to London don, the passengers on my flight were approached by an AirNSquare representative about compensation. Since I have a lot on my plate, I decided it would be worth it to have someone file my claim for me. Never again. I was informed that there would be compensation and I would be hearing from Norwegian about my bank information then nothing. I contacted AirNSquare and I since then I have just gotten vague Information and I have not been given any details about my claim (number, date filed) even though I have asked. I have heard that the claim filing process is easier than AirNSquare leads you to believe. Do not trust them, just file yourself.

Update: After the initial communication issues, I was able to speak to a representative directly. They quickly remedied the problem and I have received my money. I appreciate the follow-up and was very pleased with the response.

November 27, 2018
Unprompted review
Airnsquare logo

Reply from Airnsquare

We are very sorry that you are not happy with our service. Without going into the details of your claim for confidentiality reasons let me provide a recap of events pertaining to your case:
1) Your flight was cancelled on the 17 June 2018
2) We filed a claim on your behalf by 19 June 2018
3) We won your case against Norwegian by 9 August 2018, they confirmed they would pay
4) They have decided to NOT pay you - as you know - and we have therefore with your approval escalated your case to the supervisory authority which was done by the 6 November as Norwegian has not responded to communication regarding your payment.

We realize your experience is subpar as the airline has decided to "honor" your claim on paper, but not in reality. We are certain that you WILL be compensated as we have now escalated your case, which required some additional information from you.

We have provided you with all communications we have had with the airline, so not sure what you are referring to here, but happy to clarify any additional questions if you want, perhaps easier via phone? Will reach out to you separately on the same matter.

Finally, as a testament to our certainty of being able to deliver you the compensation, even though the airline has not yet been willing to pay you, we would be willing to offer to you a payment in advance.

Rated 5 out of 5 stars

My Norwegian Airlines flight from NYC…

My Norwegian Airlines flight from NYC to Oslo got first canceled and then delayed. A very pleasant and professional lady from Airnsquare interviewed me at JFK -- and in about two weeks I received a pretty decent (if not Great) financial compensation into my bank account.

So yes, Airnsquare -- they are professional and reliable.

November 12, 2018
Unprompted review
Rated 5 out of 5 stars

Amazingly simple

Amazingly simple! Second time now that i have got my money for airplanedelays.Thank you!
Christian

October 30, 2018
Unprompted review
Airnsquare logo

Reply from Airnsquare

Was our pleasure to assist you (again) Christian. Thank you for taking the time to review us!

Rated 5 out of 5 stars

Like some others have commented

Like some others have commented, I have used airnsquare twice. I started skeptical about the service, but in the end I have been quite pleased. The time and energy it takes to handle a problem like this requires a firm like airnsquare in my opinion. The airlines will probably just jerk you around. I recevied compensation for my canceled and delayed flights. Bravo AirnSquare. I would recommend your service without hesitation.

October 26, 2018
Unprompted review
Airnsquare logo

Reply from Airnsquare

Was our pleasure to assist you (again) Ken. Thank you for taking the time to review us!

Rated 5 out of 5 stars

This is my second time using…

This is my second time using airnsquare. I am thankful and happy with the service.

October 22, 2018
Unprompted review
Airnsquare logo

Reply from Airnsquare

Was our pleasure to assist you (again) Ann. Thank you for taking the time to review us!

Rated 5 out of 5 stars

No way to check your claim. Why no customer service contact info?

Thank you very much. It all appears to be fixed now and it looks like our refund will be posted soon. Much appreciated.

It's AirNSquare. I would like to forward the emails to you. Please tell me an Customer Service email address or phone number so that we can straighten it out. Thank you.

Thank you. Here are the three Transaction Numbers:
09222115557394371794
09222115557394371795
09222115557394371796

It's been over 3 months since I contracted with AirNSquare and I've heard nothing from them. Perhaps they'll come through but in the meantime there is no way to check the status of my claim (and family members' claims). I have searched, but cannot find a customer service number or email address. I would have filed my own claim if I'd known there would be no way of following up.

October 15, 2018
Unprompted review
Airnsquare logo

Reply from Airnsquare

Dear Eileen,

Thank your for quickly providing your bank details, your money has been deposited and should be reflected in your account within a day or two.

I am the founder of Airnsquare and I want to thank you for your honest feedback. As a result we will continue to improve our customer experience.

I'd like to share our existing operations, and what is changing as a direct result of your feedback:

1) Existing contact details were (and are again) part of our website in the footer. As part of our latest update it got hidden. Thanks to your feedback the developer team has quickly fixed the hidden portion, and it is now reinstated.
2) We have our contact details in each power of attorney signed. It is above your own contact details, this includes our main email address claim@airnsquare.com for customer support. This has always been there, and will continue to be there.
3) In addition we have contact channels via Facebook chat and other direct communication forums.

But in light of your feedback and experience we will review our processes and see if we need to make further changes such as perhaps including a specific website the user can access from their initial email to see their current status of their claim + message us directly via the website, not via email, in case for whatever reason the email communication is not working (as was the case with you).

Again thank you for providing the feedback and we will act on it.

Best regards,
Peder Wessel
Founder of Airnsquare

_________________

Dear Eileen,

Thank you for providing the confirmation numbers. We have won your claim and emailed you requesting your bank details on a monthly basis since July 30th 2018. We have resent an email today for your convenience. Can you please search your inbox for claim@airnsquare.com. To ensure a speedy process, can you please also provide your phone number either by email to claim@airnsquare.com or here and we will call you to make sure your deposit reaches you ASAP.

Thank you.

Best regards,
Team Airnsquare

_________________


Dear ERK,

We are very sorry to hear that you are not satisfied with our service. Each client gets an email when they sign up with our service which has our contact information. Can you please provide either your full name, or your ID reference number so we can look into your claim and make sure your matter is resolved quickly.

Thank you.

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