Airparks Reviews 

5,762
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 692 reviews, reviewers overwhelmingly had a great experience with this company. Customers appreciate the straightforward online booking process, informative website, and easy check-in procedures that make travel seamless. People frequently mention that the staff and drivers are exceptionally helpful, friendly, and well prepared to assist with luggage. However, some people mentioned experiencing frustrating delays with the shuttle bus service and longer waiting times upon return. Some reviewers were not happy with occasional difficulties finding the correct car park location or encountered unhelpful staff behavior. A few other people also felt that the overall check-in process could be improved when unexpected problems arose.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting efficient parking and smooth... See more

Location

Reviewers mention ambiguous feedback about location, noting that while many find the sites easy to find with... See more

Staff

Customers had positive experiences with staff, frequently describing them as courteous, professional, and... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the entire process is straightforward,... See more

Booking process

Users describe positive interactions with booking_process, highlighting an informative website and a very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Air parks offer is fantastic- easy to use and informative website to book. Great emails and online check-in service. We were warmly welcomed and given clear instructions on where to park. The buses fr... See more

Rated 5 out of 5 stars

Very straight forward booking process. The check-in guy and both bus drivers were great. All friendly and were clear on instctuons on what to do. Very happy and woulld use again. Location ideal and bu... See more

Rated 5 out of 5 stars

Booked on line for 14 days we arrived at 04.00 hrs. Quick and easy entry by the operative at the barrier. We were then escorted to our parking space in zone 6, the transfer bus was waiting a quick and... See more

Rated 5 out of 5 stars

Easy to book. I had put a 0 instead of an o for the reg so the gate couldn't read it, however the issue was delt with quickly at the gate. It was busy on the way back and we had to wait for the... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.5

All reviews

(5,762)

682 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Airparks at East Midlands Airport were…

Airparks at East Midlands Airport were very good. I'd definitely use them again. Only one issue - on our arrival Airparks did not recognise my car registration despite my official confirmation? Their booking system drew up my previous car's reg - which I traded in over 3 year old?

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

The service was very smooth.

The service was very smooth, during the check in and during the check out process. Brilliant service.
The bus comes very often and the car has been treated well.
It's not far from the airport and it's easy to find.

June 30, 2026
Unprompted review
Rated 2 out of 5 stars

Electric charging

I booked this car parking for 2 weeks from the 10th june, with added electric charging, during the time I was away, checking my app for the car I could see that it hadn't been charged!! After numerous calls to the company car park with no answer and also holiday extras who assured me the car would be charged before returning home, once I returned home again as soon as we landed tried calling again numerous times and no answer, the car wasnt charged, which resulted in driving to the nearest services to charge my car for half an hour before completing my 2 hour journey home... after a 10hr flight this isnt acceptable. The car park attendant assured me that the manager would call me later that day, here we are 2 days later and still not heard from them!!!! Will never use this company again and will certainly not recommend this service

June 10, 2026
Unprompted review
Airparks logo

Reply from Airparks

Hi Miss Phillips,

Thank you so much for taking the time to share your feedback – we’re really sorry to hear that you were disappointed.

We always want our customers to have a smooth and enjoyable journey with us, so it’s upsetting to learn that we didn’t meet that standard this time. Please know that we take all complaints seriously and regularly review our suppliers to help ensure a better experience for all our customers. Your comments have already been shared with the relevant team.

To help us investigate further, click here to discuss your complaint - Head to the Fix My Hassle page - https://www.holidayextras.com/feedback-raise-an-issue.html

Warm regards,
The Holiday Extras Team

Rated 1 out of 5 stars

What 3 words sent us to the wrong car…

What 3 words sent us to the wrong car park consequently we ended up having to pay £350 to retrieve our car

June 25, 2026
Unprompted review
Airparks logo

Reply from Airparks

Good Morning,

Thank you so much for taking the time to share your feedback – we’re really sorry to hear that you were disappointed.

We always want our customers to have a smooth and enjoyable journey with us, so it’s upsetting to learn that we didn’t meet that standard this time. Please know that we take all complaints seriously and regularly review our suppliers to help ensure a better experience for all our customers. Your comments have already been shared with the relevant team.

To help us investigate further, click here to discuss your complaint - Head to the Fix My Hassle page - https://www.holidayextras.com/feedback-raise-an-issue.html

Warm regards,
The Holiday Extras Team



Rated 5 out of 5 stars

The Cambridge Hotel was convenient

The Cambridge Hotel was convenient for Gatwick and only £7 each way, cheaper than taxis and very efficient.
Checking in was breeze, every query answered professionally.
Good in the restaurant very nice and great service.

Glad I chose this hotel.

June 10, 2026
Unprompted review
Rated 4 out of 5 stars

Booked Meet & Green at Birmingham…

Booked Meet & Green at Birmingham International Airport this time as normal car park used was not available. The M & G car park was easily found however was further away than our usual car park. It was therefore harder to walk to departures/arrivals. On return and walking back to the car park, our car passed us. Generally a good experience.

June 22, 2026
Unprompted review
Rated 3 out of 5 stars

The front of house staff were very friendly…

The arrival staff were very friendly and informative, and the same can be said for the team who assisted us when we returned from our holiday. The overall process is straightforward and works well.
However, I do have a concern regarding the condition of my car upon return. The passenger seat had been reclined, which I found unusual. While I understand that the driver’s seat may need to be adjusted to move the vehicle, I don’t see why the passenger seat would need to be moved. Additionally, the radio had been changed to a station we do not use, and the volume was turned up extremely loud.
This left me feeling disappointed, as I expected my car to be treated with care while I was away. I would have thought that staff would avoid making unnecessary adjustments or using the vehicle for anything other than moving it as required. Unfortunately, this detracted from an otherwise positive service experience.

June 19, 2026
Unprompted review

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