Airparks Reviews 

5,762
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 692 reviews, reviewers overwhelmingly had a great experience with this company. Customers appreciate the straightforward online booking process, informative website, and easy check-in procedures that make travel seamless. People frequently mention that the staff and drivers are exceptionally helpful, friendly, and well prepared to assist with luggage. However, some people mentioned experiencing frustrating delays with the shuttle bus service and longer waiting times upon return. Some reviewers were not happy with occasional difficulties finding the correct car park location or encountered unhelpful staff behavior. A few other people also felt that the overall check-in process could be improved when unexpected problems arose.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting efficient parking and smooth... See more

Location

Reviewers mention ambiguous feedback about location, noting that while many find the sites easy to find with... See more

Staff

Customers had positive experiences with staff, frequently describing them as courteous, professional, and... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the entire process is straightforward,... See more

Booking process

Users describe positive interactions with booking_process, highlighting an informative website and a very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Air parks offer is fantastic- easy to use and informative website to book. Great emails and online check-in service. We were warmly welcomed and given clear instructions on where to park. The buses fr... See more

Rated 5 out of 5 stars

Very straight forward booking process. The check-in guy and both bus drivers were great. All friendly and were clear on instctuons on what to do. Very happy and woulld use again. Location ideal and bu... See more

Rated 5 out of 5 stars

Booked on line for 14 days we arrived at 04.00 hrs. Quick and easy entry by the operative at the barrier. We were then escorted to our parking space in zone 6, the transfer bus was waiting a quick and... See more

Rated 5 out of 5 stars

Easy to book. I had put a 0 instead of an o for the reg so the gate couldn't read it, however the issue was delt with quickly at the gate. It was busy on the way back and we had to wait for the... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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No recent history of asking for reviews

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4.5

All reviews

(5,762)

682 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stress free

Easy to find and the directions on the confirmation email were clear. It's a car park, what more can I say?
The tarmac was a nice colour?
Drivers were polite.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

on arrival in paphos we contacted the…

on arrival in paphos we contacted the mts desk and only had a 5 min wait . the driver was polite and plesant and very helpful with bags. the return trip was the very same and on time we are using mts on the 10/07/26 glad i chose them very relyable thanks guys

June 10, 2026
Unprompted review
Rated 3 out of 5 stars

Need to be more customer-focused!

I use the Skyport park at Glasgow airport; usually the service is both friendly and efficient. On this occasion, the shuttle bus was late in collecting me from the airport although not disastrously so. My BIG gripe however, is that when I tried to get out of the park, at 11.00pm, my way was blocked by 3 of the park's shuttle buses. I waited, clearly visible with headlights on, while the 3 drivers chatted. Eventually one approached me and told me I needed to re-enter the maze of the car park from where I would find a way out. Thinking there was a mechanical problem with one or more of the buses I did that. On emerging from the maze, I found one of the buses had now moved, allowing egress from the park. In summary, they need to learn they are there for customer convenience, not the other way round! I am not happy.

June 18, 2026
Unprompted review
Rated 4 out of 5 stars

Straight forward process to book and…

Straight forward process to book and pay online. Would benefit from advance warning of correct entrance to use in advance of parking visit. Automatic VNPR is great. Parking location was mainly hard standing but lots of large stones on surfaces should be cleaned down. Area was well marked alphabetically and person at entry barrier indicated where to park.Coaches to and from airport are fairly regular. Any bulky cases would benefit from some assistance which is not available at present. I would recommend as appears to be good value for money.

June 18, 2026
Unprompted review
Rated 3 out of 5 stars

The drop off and collection of the car…

The drop off and collection of the car was ok. I’m was very annoyed that seat had been lifted to the maximum height and I couldn’t get in the car with it being set so high. The heater controls had been changed, the radio reset. And other controls changed. I feel that your driver violated my car by moving things and maybe going through my glove box ETC
I except moving the seat back or forward and moving the mirror. But not other controls. Your driver had no respect for its owner and hopefully he didn’t drive my car like an idiot. I have lost trust in your company after many years of using you.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

At first I had to check in online which…

At first I had to check in online which I was quite angry about but to my surprise as soon as I walked through the door with my keys to hand in I was greeted with the tag already prepared. I’ve been using this car park for years but never had I walked through that little building so fast, and to add to this the transfer bus was already waiting, even though I just saw one leave, so I got on the bus and in about a minute we were off to the airport. This service has improved considerably, I will without doubt be using it each time I travel from Luton. Keep up the good work Airparks!

June 10, 2026
Unprompted review

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