Airparks Reviews 

⭐⭐⭐⭐⭐,never disappointed about your service. Thank You

Always an easy process and helpful friendly staff

Super easy to access, no faff!

Easy to locate. friendly prompt service.

Great service the only issue we had was the signage to the car park, as I expected to see Airparks logo at the entrance and the park and ide sign made me think it was for people going into town.
The service was very good and all the staff very polite

First time using airparks, we are frequent travellers, and we normaly get taxis/ lifts, first time driving and leaving car, had absolutely no issues, was such a simple and quick service,
And alot cheaper.

Thank you

We used PremAir Car Park at Edinburgh Airport, great service.
Car Park was easy to find, Car park was busy but we found a space, bus to terminal was quick. What's not to like. Would definitely use again 👍

Fabulous as always, I always use this company. Very friendly helpful staff and bus drivers. Keep doing it 👍👍

We had to wait about 30mins on arrival before someone would come and take the keys. Everyone would dismiss you and tell you to wait by the car but then would ignore you. Pretty disappointing considering this is meant to be the quick and easy way to park

The process on our return was simple and the car was waiting for us when we got there.

We used airparks Birmingham Airport when flying to Barbados in March. This was booked through Holiday Extras.
On arrival at the carpark we were directed to park in zone 2. This carpark was basically constructed of mud and gravel. There were very little spaces available to park,which meant there was quite a walk to the bus pick up point.
Our cases were filthy due to the state of the carpark by the time we got to the pick up point. The bus was parked at the top end of the carpark, 15 minutes later it arrived at our pick up location, and it was more or less full. There was an elderly couple struggling with thier cases, the driver just sat there watching them, no customer service at all.
On our return journey, we went to the appropriate bus stop, the bus was there, 10 minutes later the driver decided to open the doors,despite there being a lot of customers waiting to board the vehicle.
I raised a complaint through Holiday Extras,who informed me that Airparks deal with complaints themselves.
I recieved the standard reply, apologising about the carpark, and I should email them if I book again and they will see what they can do about finding me a space where I didn't have to park on mud.
I was also informed that as the carpark belonged to the NEC there was nothing they could do about the surface of the carpark.
I replied to the initial response saying that customers should be made aware of the fact that ther carpark is basically mud and gravel etc. No reply.
Very poor customer car during and after parking at this location. I would suggest parking at a different location where hopefully your vehicles would be parked on tarmac not mud.

The bus left in front of me just while i arrived at the bus stop. I was right next the door but refused to open since he just closed it.. Forcing me to wait 20minutes at least for the next one. Was fairly upsetting...

I booked the car park for accessing Terminal 2, not realising it was a long walk. The directions were not clear or well signposted (it was 3:30am). Advice: Plan for walking and check on map before leaving.

Sat nav took us to staff carpark and a mcdonalds hard to find car on return terribble exit directions when leaving not the best experiance your car park.

Always using this service, nice staff, easy to find, good location

Very unprofessional and rude staff at the entrance. The manager listened and may have even reviewed the CCTV, yet he did not offer any apology for his staff’s behaviour. Using the F‑word towards customers is completely unacceptable. I understand it was a hot day, but there is absolutely no justification for swearing at a customer without any reason. This behaviour is disgusting and far below basic service standards. Car park is near the aiport &they offer a shuttle service every 10-15 minutes.

Easy to access, reasonable price. Always spaces.

At the Novotel, where I booked in the night before my flight, there was no parking spaces left (even though I arrived in good time and parking there was provided as part of the Airparks package). The reception at the hotel admitted it was overbooked. In the end I left the car in an exposed position and not in a proper parking space (which the hotel allowed in the circumstances). The post code given on my booking confirmation for the meet and greet car park was incorrect - it was given as the same as that for the Novotel!

Having used Birmingham Airparks previously we booked again but this time the experience was not quite the same, we parked and the shuttle bus was waiting so that was good but the attitude of the driver towards a disabled passenger was appalling…luckily the passengers approaching the bus did not hear what he said!
On our return to the car park, in pouring rain, we got off at Zone 2 as stated on our tickets and looked for the car - no luck until we found it in Zone 3 by which time we were all soaking wet!
It’s quite hard to find/remember landmarks on these car parks unfortunately!

Excellent trustworthy reliable company, hassle free journey without any worries, very easy process. Keep up the good work.