Airparks Reviews 

5,762
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 692 reviews, reviewers overwhelmingly had a great experience with this company. Customers appreciate the straightforward online booking process, informative website, and easy check-in procedures that make travel seamless. People frequently mention that the staff and drivers are exceptionally helpful, friendly, and well prepared to assist with luggage. However, some people mentioned experiencing frustrating delays with the shuttle bus service and longer waiting times upon return. Some reviewers were not happy with occasional difficulties finding the correct car park location or encountered unhelpful staff behavior. A few other people also felt that the overall check-in process could be improved when unexpected problems arose.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting efficient parking and smooth... See more

Location

Reviewers mention ambiguous feedback about location, noting that while many find the sites easy to find with... See more

Staff

Customers had positive experiences with staff, frequently describing them as courteous, professional, and... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the entire process is straightforward,... See more

Booking process

Users describe positive interactions with booking_process, highlighting an informative website and a very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Air parks offer is fantastic- easy to use and informative website to book. Great emails and online check-in service. We were warmly welcomed and given clear instructions on where to park. The buses fr... See more

Rated 5 out of 5 stars

Very straight forward booking process. The check-in guy and both bus drivers were great. All friendly and were clear on instctuons on what to do. Very happy and woulld use again. Location ideal and bu... See more

Rated 5 out of 5 stars

Booked on line for 14 days we arrived at 04.00 hrs. Quick and easy entry by the operative at the barrier. We were then escorted to our parking space in zone 6, the transfer bus was waiting a quick and... See more

Rated 5 out of 5 stars

Easy to book. I had put a 0 instead of an o for the reg so the gate couldn't read it, however the issue was delt with quickly at the gate. It was busy on the way back and we had to wait for the... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.5

All reviews

(5,762)

682 reviews in the last 12 months

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Rated 3 out of 5 stars

Park in the car and going to the…

Park in the car and going to the airport was absolutely fine, it was the return. We waited 45 minutes for the shuttle bus. The first one came to South terminal and it was full of passengers being dropped off at North terminal and there was no room for us. Then I found my car had a flat tire. It had obviously not been checked.

May 29, 2026
Unprompted review
Airparks logo

Reply from Airparks

Hi Pauline,

Thank you for taking the time to share your feedback – we’re genuinely sorry to hear that your experience didn’t meet expectations.

We always aim to deliver the best possible service, and we’re disappointed to learn that we fell short on this occasion. Please know that we take all feedback seriously and regularly review our suppliers and partners to ensure they meet the high standards our customers expect. Your comments have been noted and will be shared with the relevant teams.

We truly hope you’ll consider giving us another chance in the future – we’d love the opportunity to provide you with a much better experience next time.

Warm regards,
The Holiday Extras Team

Rated 1 out of 5 stars

Avoid this company like the plague

Avoid this company like the plague. Failed to turn up on the day. We arranged a park and ride with Airparks, only to discover that the number they left for is to call on was unanswered, despite calling over 15 times.

May 12, 2026
Unprompted review
Airparks logo

Reply from Airparks

Hi,

Thank you so much for taking the time to share your feedback – we’re really sorry to hear that you were disappointed.
We always want our customers to have a smooth and enjoyable journey with us, so it’s upsetting to learn that we didn’t meet that standard this time. Please know that we take all complaints seriously and regularly review our suppliers to help ensure a better experience for all our customers. Your comments have already been shared with the relevant team.

To help us investigate further, click here to discuss your complaint - Head to the Fix My Hassle page - https://www.holidayextras.com/feedback-raise-an-issue.html

Warm regards,
The Holiday Extras Team

Rated 5 out of 5 stars

Excellent service for Luton Airport

Excellent service for Luton Airport. Staff was on hand to assist booking in. Return flight was delayed but bus was waiting at 00.30h. Retrieving car was straight forward. Never had an issue with this company, which I have used many times

May 26, 2026
Unprompted review
Rated 3 out of 5 stars

I've used Airparks multiple times &… never had an issue until now.

I've used Airparks multiple times & never had any issues... Until last night. I got into my car to find the back of the driver seat reclined, the seat itself was all the way back with the anti-submarine thigh extension pulled forward. Basically you absolutely wouldn't/couldn't drive a car with the seat in that position. The drivers side mirror had also been adjusted so it was facing the window. Also, the ventilated seat was on max as was the aircon, I believe someone had used it as a place to take a break from the heat over the weekend.

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Airparks recommended

Since 3 years ago when first booked to Airparks, I use only their services when needed to go abroad. They are very polite, well prepared and covered all my needs related to park my car close enough for the airport. Easy to book, very convenient, safe, reliable, easy to drop-in/off my car and always good connection to/from the airport assured. Very pleased with them!

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

I Love Park & Ride at Gatwick…

Booked I Love Park & Ride at Gatwick North Terminal via Airparks. Price was very competitive and location of car park was excellent as just opposite the Travelodge, where we had an overnight stay the night before our holiday. Staff were extremely professional and very helpful and friendly on arrival and checking the car in was simple. However, there was a delay with the minibus picking us up on our return, but they kindly upgraded us to Meet and Greet instead so our car was delivered to the airport so we were able to quickly start our journey home. Car arrived clean and without any damage. I will definitely use them again when next flying from Gatwick

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

best prices and easy to use

Very easy to use, good prices and access to all available car parks ; i always go through Airparks. Added benefit of being able to cancel if your plans change and at stansted, having the 6 hour grace window if yo are late.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Have used this company for some years…

Have used this company for some years and find it so useful. Check in car and drop off keys. Get ticket instructions for retrieval. Catch bus to airport and dropped off at Departures Doorway .On return.Catch bus from nominated bus stop. Get keys. Locate car. Drive home. Good for us with some mobility issues.
Can't be simpler.

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent location and drop off at airport entrance

I use this service on a regular basis and find it cost effective. Whilst there is a bus transfer it is literally right next to the airport which takes less than 5 minutes and drops you off right at the airport entrance door which is arguably easier than carrying suitcases across from the on site parking. Good reliable service.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. We found a spot no problem. We didn't have to wait long for the bus to appear. 5 mins and we were dropped off at terminal just a 5 min walk to the entrance.
The journey home at 3.30am was just as quick, even though we were delayed due to waiting for baggage to be put on carousel. Top marks to premiair company

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, easy drop off, car was ready on return.
The drop off and collection point is an easy walk from the airport.

May 20, 2026
Unprompted review

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