Airport Parking Reviews 

We drove to the address, which is just a row of houses. We called the number on the email. The man answered and loud miusic was playing, he was not professional. Told us to drive to Heathrow and he will drive our car back? We said no, we booked a PARK AND RIDE. He then said okay go to a car wash which is where they are based. We pull in and its a crammed yard and this random man is trying to speak to us but did not speak any English.

Another man came over, we asked what’s happening, he said this man will drive you to the airport in his car. We assumed it was a shuttle service so then man said ‘our drivers have covid’. So we went in this random mans car to the airport, he showed us no ID and his car was filthy, presumably his children’s clothes in the car, rubbish everywhere.

If I was on my own as a female, or with female fiends, I would not have got in this mans car. I am shocked this is their service.

They were then 50 mins late dropping our car to the airport.

Do not use. I felt unsafe and was worried about our car the whole time.

If you read this review after dialling this number 07759579014 / 07759579014, you are in big deep sh#t. If you have time take someone else on site or go to long terms car park

I have booked via wecompareairportparking and they asked to call 07759579014 07759579014 before i arrive to T2
I have called at 12.30 and they collect my car at 3pm (check in close at 3.20pm)
As usual they say we will be there in 40 minutes (1st call). After an hour, i have started to call them back. To cut the story short, after 27 call within 2 hours (telling me we will be there in 5/10 or 15 minutes, always a different voice or put on hold or hang on me....), they finally arrive. 4 guys in a car (I guess a customer cars by the read of previous review) and I handle my car key to a 80 years old guy. At that time I was thinking not missing my flight (12 hours to Mauritius) so I didn’t really go to any argument, I was SO STRESS, I just want to check in, finally got it 20 minutes before closure, but you can imagine how did the family fell WHAT A STRESS!

Return has been even worst (even if I was mentally prepared), call as soon as we get out of the plane (6.30am) and after 1 hours, call them back. They were a problem starting my car and need a recovery truck (obviously). Well after call them back 15 times to have updates (same problem as before 5/10/15 minutes, hold, hang up….). at 9 am (we are waiting over 2 hours now and i was reading these reviews and start stressing even more thinking I won't see my car back in 1 piece), I have receives a call from Mohammed, he apologies for the situation (first one), my car was fine, they were confused with another BMW with same registration... BUT NOW THEY HAVE LOST MY KEY, and they ask to take a UBER home (very quick and efficient by the way) and call back midday to organize a home delivery.
If you still reading you can understand what level a stress I was on. Call back a midday and they told me they will call me back. Finally I have a call at 3 pm (9 hours after I have landed) saying they don't have the insurance to drive it to my home and I had to collect it at terminal 5 drop off
At that time I was so stressed I just want to have the car back. Still have to wait 30 minutes at the T5 drop off (and 5 calls) to have the car back, with the driver getting out asking me if I was OK!
So I have paid drop off charge extra (T5), extra time car fee (2 hours short tome T2)and a uber back home (they told me I will be refunded AH AH AH)
Don't really need to tell you to avoid any comparison website and deal direct with company car park
The company called ENIGMA AIRPORT PARKING LTD (look like they strike off in Dec 2021) so try to have you car back ASAP

ENGIMA PARKING AVOID, AVIOD, AVIOD!
-1 star review
On return waiting for over an 1 hour. the 3 days later had a parking ticket :( still no reply and Now we have had another parking ticket where it was parked at a hotel for over 111 hours ? an Hotel we never stayed in, car looks like it was used as a shuttle bus, so 2 parking tickets and no reply - absolute shambles

This we booked through wecompareairportparking.co.uk - does not show clearly who you book with - Be Careful - read the operator or Avoid wecompair as they should not be supporting these scammers

AVOID AT ALL COST!! -1 star review
I BOoked this parking service on a very last minute time and did not read the reviews prior. Our car was picked up at a reasonable time HOWEVER, on return they kept on saying they were 10 minutes away and we waited 1 hour. They left our car in the parking lot & our keys on top of the tyre. There was a scratch damage on our car & petrol was 1% left, we had a full tank when we left the car. Then when i called the customer service who was very rude & sweared at me. What a rubbish company! NEVER USING AGAIN & AVOID AT ALL COST. ALL THE REVIEWS ARE TRUE THAT THESE ARE SCAM PEOPLE. But thank god our car was atleast returned back.

The worst experience I've ever had with a car parking company - avoid Enigma at all costs and spend the extra money.

Rude, unreliable and you will wait three hours + to collect the car. Not what you want after a 12 hour flight.

DO NOT USE!!!!!! Criminals.

ENIGMA PARKING LTD.

Car was suppose to be in a 'secure location' 1 mile away. When my car was given back to me with all 4 wheels damaged, chunks out of the tyres, driven 250 miles, no fuel to get home, pizza boxes, phone leads, empty bottles, cigarette ash, parking tickets from multiple car parks. The car was absolutely filthy. On top of all that it arrived 45 mins after we arrived. These guys are criminals and will drive your car without your permission. What's worse is that they didn't even try to hide it!!!

When I called to explain the state my car was in, they didn't seem to care told me to go home and contact them in the morning. They have since made no attempt to explain what has happened or resolve the situation and blocked my number.

Feel absolutely violated. DO NOT use this company.

Had to wait for almost an hour at the airport. Almost missed flight. Same on the way home. Rude staff. Awful service. Avoid at all costs!

I don’t often write reviews but this is probably the worst company I’ve ever had the misfortune of using. They completely missed the point of ‘meet & greet’ - we had to wait AN HOUR to have our car collected when we arrived and then waited TWO HOURS upon returning to Heathrow. We called ahead as requested but it made absolutely no difference. Every time we called we were told ‘5 minutes’ and low and behold, still no car. We kept phoning but they just kept hanging up and grew increasingly rude - “how should I know how long it’ll take for the car to arrive” - absolutely appalling service.

A guy stood next to us missed his flight because he had to wait so long for his car to be collected. There were families waiting with young children. Talk about making travelling more stressful. AVOID AT ALL COSTS. I’m genuinely amazed that they are still allowed to operate.

Not even worth 1 star ⭐️ they are a scam company ! Went away for 1 month . When we got home found out this company had been using our car without my permission. Thus the hefty fine . Please please don’t use this company they are ENIGMA PARKING 87 high street Harlington and the number is .. 07759579014. When we told them we were involving the police they told us to go ahead , surely there days are numbered for operating. Something has got to be done about these fraudsters .

Appalling customer service. Wish I'd seen the reviews before booking via a third party website, which was equally as bad when it came to customer service!

Waited a total of 5 hours at heathrow and made over 50 phone calls trying to find my car. With 2 young children in tow, it was a total nightmare. After calling at 10.15 and being told my car would be there in 30 minutes, I made a follow up call an hour later. I was then told a driver was in the car and on his way. From that point on, my calls were ignored for a further 2 hours before another person started answering the phone.
He apologised and said he would get the car out ASAP. After an hour I called again and was told the drivers were heading back from heathrow and would be then returning in my car. This was when my calls were again ignored.
To be left standing on the curb waiting Being told my car is on its way for 5 hours is disgraceful. As the police advised, they have my money and care little about customer service now.
Avoid at all costs. Also avoid Ezy Book online car parking as they care little for you once they've made their money. Response is send and email to complain and we'll get back to you in 48 hours....whilst the company they book your car with has basically stolen your vehicle and you're stranded!

Awful company. Late meeting us and had to wait over 90 minutes for our car. Awful customer service and the guy on the phone was rude and aggressive. They advertise through Ezybook. I was just so relieved to get my car in one piece after reading the other reviews.

DO NOT USE THIS COMPANY. They never showed up to collect my car prior to my flight but kept telling me they would be 10 minutes. I had pre-paid so I held out until less than an hour before my flight but then had no choice but to leave. Have had to pay full airport parking instead - £370

Looking at the reviews, I am SO glad they didn’t turn up. It was a lucky escape!!!!!

These people are the biggest scammers and thieves I’ve ever met. I returned to Heathrow late because the flight was delayed and they told me that the traffic was very heavy at the time. I said that I could wait. After about two hours I called them back only to hear that the battery was flat and it would take another half hour or so. Eventually after about 4 hours I contacted them again and they told me that the car wasn’t available. I took a taxi home at the price of almost £350 and called them the following day. They said that the car wasn’t ready and I offered to send a tow truck to pick the car. They refused with the excuse that it was their policy to return the car themselves. They wanted a fee of 200 Pounds which I paid after I had their bank details sent to me through WhatsApp. The payment was to be made to Sky Link parking services (another name for their company, I guess). They asked for the receipt of payment telling me that the car was going to be delivered the following day, which was a Monday. Take note that I arrived the previous Friday. The car was never sent on the day because they didn’t have a suitable driver available. Come Tuesday, Wednesday and Thursday after many promises, I still haven’t got the car. I called them yet again and I asked them why they were behaving like that with all the promises and never a call back from them. I asked them why they were doing this as I never showed them any disrespect… their answer was: I’ll show you what respect is when we get the car back to you.
Still waiting for the outcome!!!!! Don’t use ENIGMA PARKING!!!
DON’T GO NEAR THEM FOR YOUR OWN SANITY

Absolute joke, waited for over 3 hours for them to return our car. Then they dropped it off at a different place. When we got the car back they had stolen an iPhone cable.

When they get busy they just switch the phones off. We made over 120 calls.

This is not a park and ride service it’s a drop your car at a dodgy car wash establishment then they drive you back in your own car with your own fuel and you have to pay the Heathrow parking charges yourself..

Avoid at all cost. They are a disgrace and should be closed down.

Disgusting

Kept me waiting for my car for 4 hours pretending the battery had died. Evil.

STOLE CAR, ONLY RETURNED IT WHEN I CALLED 999 AND POLICE WAS INVOLVED. AVOID!!!!!

Absolutely shocking experience - as with so many other reviews on here which I wish I had searched a bit harder prior to booking. Waited nearly 2 hours for my car to be returned to Heathrow today, rude staff who cut off my many calls - said they had lost my key, then they said my battery was flat as the ‘driver had left lights on’. Avoid avoid avoid. If I could have left a zero star review here I would have!

Smoked weed in my car and drove my car around whilst I was away for 3 weeks. Bunch of c#### the lot of them.

I’ve sent proof of this also I sent them the parking tickets I received whilst I was away and I’ve still heard nothing. I’ll take a trip there and sort it face to face. Stay away from this shambles

My one star rating being generous. I wish I’d seen this before booking but just went on Heathrow airport parking these did all terminals so I booked with them. I went with partner but he didn’t know we was going away so I managed all. We arrived at airport called 20 mins before hand and then 10 mins away from airport like they told me too said they’d meet me in meet greet carpark terminal 3. We get there wait 20min then I called was told wait 15 min they be there then 30 mins later called again kept getting cut off then to be told another 30 mins my driver be there nearly hour 15 min later someone turns up gave us ticket we paid he took car that was that
On arrival to collect our car he refused to come til 9 even though we landed at 6.30am I said they made us wait hour or so before holiday it’s freezing cold I’ve done 18 hour flights and travelling I want my car in next 30 min not hours away he said you have to pay more I said I will not pay anything and will be reporting them he got funny on phone with me said who you reporting to then go on go on so I got angry I have never had problems with the other meet greets so I was gutted I knew then we’d been done over. Hour 45 mins later show up with my car mud in footwell looks like drinks been split definitely rummaged around in center part of car but I took everything valuable out as don’t trust these people and the miles well they’ve clocked almost 2500 miles on our car we have a Mercedes’ so not sure what they’ve been doing but gutted we have car with just under full tank gave back with half tank I was thrown my keys in my hand he walked off no sorry nothing onto his next customer

If only i new what they’d done before least I’ll learn for next time
Just pray no fines come through or any fraud as paperwork in car for all mot tax ect feel sad to end of a lush holiday
Company used enigma parking limited

Upon arriving near the given postcode I was told to go go to terminal 3 drop of point where a random person came to pick my car up. He had no iD and did not seem professional at all. I was hesitant to give a stranger my car but had no choice because I had to catch a flight.

I also had to pay the £5 charge.

When arriving back into London I emailed the number which was given (07759579014 ) informing them of my arrival time and flight number. I then messaged them again using the Virgin Atlantic WiFi in the airplane stating that I will be landing at 8.20pm.

We landed and came outside terminal 3 drop off point. Called the company number at 9pm and was told the car will be delivered in 45 minutes to an hour. This was very unexpected because I had given them enough notice. The person who picked the phone up was incredibly rude and slammed the phone down me. I rang back and again he was rude abrupt and did not have any empathy or apology for the way he spoke to me.

At 10pm I called back the same number and a different person with the same accent picked up he was making excuses for why my car had not been delivered to me. He then also put the phone down on me.

I called back 30 times and kept being cut off and put to voicemail.

Eventually at 10.45 my car arrived. I was waiting for nearly 2 hours with children. The guy refused to explain himself slammed the keys on top of the car and walked off swearing.

When I sat into the car it smelt of smoke had a few water bottles cigarette Ash everywhere with food crumbs. I gave it to them fully valeted. I switched the car on and it stated 11% fuel when I had left the car with 3/4 of the car full of fuel so I could get home without filling up. When I looked at the millage the car had traveled an extra 100miles as I took pictures of the mileage before I left the car with this company.

At the petrol station I noticed damage on the passenger side front alloy.

I am in disbelief with the service I have received. My car was driven without my permission probably by uninsured drivers and no doubt I will be getting penalty charges because it was probably parked somewhere illegally.

I will be complaining to trading standards and HMRC about your website as everyone is fraudulent and incredibly rude.