Airportcheapparking Reviews 

190
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, most reviewers were somewhat happy with their experience overall, noting that the service met their general expectations. Consumers often mention that booking online is simple, making the process of arranging parking very straightforward for travellers. Many people also appreciate the competitive pricing offered, finding that the rates represent good value compared to other options. Some reviewers were not happy with long waiting times upon arrival and departure, which caused considerable frustration. Customers frequently noted unexpected additional charges for airport drop-offs that were not clearly disclosed beforehand. A few people experienced rude behavior from the staff members during communication or vehicle handover.

What people talk about most

Service

People report negative experiences with service, describing it as the worst and most disgraceful they have... See more

Price

Users describe widespread frustration with unexpected extra expenses. Many reviewers report unexpected... See more

Staff

Customers consistently note negative experiences with staff, describing them as highly unprofessional,... See more

Booking process

Reviewers share mixed feedback about the booking process, highlighting both positive and negative aspects. On... See more

Customer communications

Consumers find contact to be frustrating due to widespread difficulties reaching support. Reviewers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Hi unfortunately my electric car charger was missing as I realised after I came home, I have contacted your team and Mr Reza assured me they will post the charger to my address. I am not sure why it w... See more

Rated 3 out of 5 stars

The service was as expected but when my car was returned I noticed that both front dash cams had been disconnected. When asked no one.could give me a reason. Just seems to be a weird thing to do if ev... See more

Rated 4 out of 5 stars

Whilst the process was easy the hidden charge of £10 drop off each way seems very excessive. There was reference to a drop off charge but no indication of how much - this is dearer than Heathrow. Taki... See more

Rated 4 out of 5 stars

Convenient, cost effective. My only gripe is the confusing use of the ' meet and greet' terminology, it is quite easy to confuse this with the 'official' meet and greet service at the airport - this... See more



Contact info

2.8

Average

TrustScore 3 out of 5

190 reviews

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No recent history of asking for reviews

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2.8

All reviews

(190)

103 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Simple and easy to drop off and pick up. Couldn’t fault the service and very competitive price wise. Will definitely use again.

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, reasonably priced. Used for a very early Gatwick airport run and we were greeted, handed over keys very fast. Collection was swift as well. Highly recommended

September 26, 2024
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company, use it at your own risk. I had read so many bad reviews about it before but decided to give them benefit of the doubt. I have used a different company before and it was only cheaper by a £1 or so so decided to use this one, biggest regret I did. First they tell you we can’t meet and greet at the drop off which is what the other company I used did and they tell you to park in short stay which is a good 10 mins walk away. I could have used the short stay car park at Bristol airport if I wanted this service I wanted met and greet and this is not meet and greet. When I returned I called them as I was coming off the plane and they told me I had to wait for an hour for my car to arrive. I whizzed through passport control so it meant I had to go and sit in the waiting area watching the clock then left when it was nearly an hour. My car had arrived at 40 mins so I ended up paying more than half an hour stay in short stay which made it more expensive for me. I would never use again and I would urge everyone to read their reviews they are all true.

August 25, 2024
Unprompted review
Rated 1 out of 5 stars

Poor experience

When I booked your services the email said to go to mid stay car park level 3. When I contacted you on nearing the airport I was in formed to go to Holiday Inn Express. We were eventually met by yourselves then had a 15 minute walk to the terminal. We should have been informed of these changes before our day of arrival.
Upon our return we were then told to go to the pick up area again another 25/20 minute walk from the terminal to collect our car.
Had we been informed of these changes via email before our arrival I would have scored you higher.

September 7, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Called half an hour before arrival, chap was there to greet us at the drop off point, really nice guy, we walked 2 minutes to check in. When we got back, called from baggage collection area, car was waiting for us. All considered, Excellent and will use this service again. Thank you.

September 1, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible - avoid

The website offered a company called Mayfair Meet and Greet which looked great value (beware something that is too cheap, lesson learnt). After I booked it I learnt the price was not the price, for example it didn't include airport access fees in either direction. Nothing annoys me more than hidden charges so I immediately cancelled it. That in itself was hard work but eventually they refunded the money and then hit me with a £16.95 cancellation charge that was never mentioned! As an aside, the review rating for this company on Airport Cheap Parking for Mayfair is clearly entirely made up (4.9 out of 5) as I discovered looking at TrustPilot afterwards where 1 star seems to be a generous rating for Mayfair with all sorts of reports of ULEZ fines, damaged cars, things missing from cars, drivers not turning up etc etc. AirportCheapParking have to take responsibility for the providers that they list so my advice is avoid like the plague and don't believe anything you read on this website. Go direct to one of the more reputable providers like Purple Parking or Maple parking and pay a bit more - at least you'll know your car will come back in one piece and there aren't hidden charges that you don't find out about until you've handed over your money

September 5, 2024
Unprompted review
Rated 1 out of 5 stars

This company is very cheap and that is…

This company is very cheap and that is for a reason. On my return, despite calling as I collected my bags, I waited in total 40 minutes for my car to be returned.
My first call to their office, I was told that there was only one driver working and I would have to wait 20 minutes. After 20 minutes I called back and was told to wait another three or four minutes. This ended as a further 10 minutes. During that call I asked the gentleman why there was only one driver on and he hung up on me.
I had the standard email asking for a review and on trying to respond the link wouldn't allow a review to be left.
I definitely don't recommend this company.

March 9, 2024
Unprompted review
Rated 5 out of 5 stars

5 star service

5 star service. From collection to return everything was fantastic. Definitely back again

February 2, 2024
Unprompted review

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