Airtransat Reviews 

I have been in dispute since October 2020 and chasing a refund for cancelled Air Transat flights booked March 2020 for travel December 2020.

AT claimed Force Majeure which I disputed and all I was offered was a travel voucher.

After numerous emails, eventually Air Transat asked me to submit a partial refund for the the UK to Canada outbound flight. (they are required under EU rules to refund flights originating from EU). Heard nothing from AT since November and no response to further emails until today. Air Transat have told me that as I disputed though my credit card they will no longer deal with me !!! . . . but they still have almost £600 of my hard earned cash !!!

I instigated a chargeback credit of for the return Canada to UK flights in December which I received within 10 days. Have now spoken again to my credit card company and explained that AT are now refusing my partial refund. Credit Card Company are now pursuing chargeback for the balance due to me of over £500
I am confident I will receive a credit in a few weeks.

Air Transat have shown a complete disregard to their customers and demonstrated disgraceful "speak to the hand" customer service.

For anyone that is in a similar position, I would go straight to your credit card company. It is a bit of work to put everything together for a claim , but why should an airline hold on to money you gave them in good faith and refuse a refund on a contract they can't honour.

If anyone is having difficulties contacting Air Transat, there is an unpublicised email address you can use rather than wasting time on their awful helpline number . . . . customerrelations@transat .com

Good luck everybody

Like very many others I find myself with only a partial refund despite Airtransat arbitrarily cancelling my flights.

Covid related, but I can never use the vouchers due to a number of factors and this has been fully explained to the company over and over again.

It really is beyond shocking the way they treat customers.

Would never recommend using them to anyone.

Really wish I had read the other reviews on here before purchasing flights with Air transat. Their customer service is truly shambolic, they have no intention of providing any relationship with their customers. I have phoned them several times to find answers to my question and no one can help mostly automated service disgusting...shame on you Air transat!

Like many others, our flight was cancelled due to COVID-19. Our booking agent informed us that we would have to wait for 12 weeks for a refund, but after 18 weeks, we did a chargeback on our credit card. Despite Air Transat’s best efforts to dispute the chargeback, the credit card company found in our favour, and we’ve heard nothing from Air Transat or the booking agent since.

Cherry-picking part of a statement from the Canadian Transportation Agency (regarding the issuing of future travel vouchers), without taking into account customers’ personal circumstances, is not the way to run a business!

Had I accepted the 24 month future travel voucher, I’d only have a maximum of 15 months left in which to use it, assuming that the recently announced Canadian travel ban (until April 30th) is lifted on time.

I’ll definitely be avoiding all the Canadian airlines in future - as they appear to have all acted in the same manner.

Air Transat could do with re-training their customer service agents. I have been trying to get a £700 refund for a flight cancelled in June for months now. I'm being told by the third-party travel agent that the Air Transat process is that they were only permitted to apply for refunds after 16th November. I tried to call Air Transat to verify this. The Air Transat agent kept cutting me off and talking over me with raised voice to relate that it 'isn't their fault'. She was unbelievably unhelpful, unempathetic and rude. Still no resolution and they have said I am unlikely to get a refund until March.

Don't book with Air Transat, either directly or through a thrid party agent.

i had booked flights to vancouver to visit our son who was on a years stay.due to covid flights were cancelled after numerous calls and emails,they have refunded the outward flight cost but not the return journey.we were offered a voucher.this is of no use to us as we have no reason to visit canada again.we will not be recommending airtransit to anyone,feel we have been robbed of £500.

This airline is SCAM ( air transat) I booked my flight to Mexico and payed, then a couple weeks after they contact me saying its cancelled and I have two options either to go the day before ( which will cost me more with the cancelation of our stays at Mexico) or the other option is to cancel with travel credit, not to mention that i spoke to Calvin from customer service and john( supervisor) which were both rude about the situation ( saying this is what we have for you and nothing more no refunds no nothing only two options). Although i booked my ticket with an agent on the phone "she did not mention anything about these types of cancelations whereas after I have done the purchase on the phone I receive an email confirmation saying if it got canceled its not our problem, which is very ridicules. WORST EXPERIENCE WORST COMPANY TO DO BUSINESS WITH. AVOID AVOID.

This airline is a scam. My flight was cancelled May 2020 from UK to Canada, I rebooked for July 2020 that was also cancelled. I've emailed and phoned about a refund but it is always declined. I spent an hour on the phone today to a women who laughed constantly when I asked for a refund. Her name is Anahi. She was sarcastic, rude and had no sympathy for people wanting their own money back.
I'm not trying to take a holiday I'm trying to get home but I need MY money back.

I booked a flight to Canada back in Feb and when lockdown happened I was told my money would be held in credit vouchers after trying to email them (which is virtually impossible as they bounce back) and also ringing them (which is even more virtually impossible was on the phone for over an hour waiting and had to hang up) I decided to wait as I received an update email saying that due to covid they would refund one way and keep the remaining money in credit, again I tried to email and had no joy, I then received another email from them saying I would be refunded the full amount, I thought great however I'm still awaiting my money after 2 months of receiving the email, I have tried again with email but they still keep bouncing back, will I ever see my money again and has anybody had any joy contacting them?

Do not use this transporter ! they are stealing customers money thanks to Covid. They don't want to refund, force a useless voucher and think they can keep the money past the 24 month voucher.
Now that they could refund, having cash flow back again and the help of the government, they think they can keep their ex-customers funds.
This might be a long lawyer use case, but I will contact a lawyer if I don't get my money back.
Thieves !! Take another honest and responsible company !!!
Edit: got a refund after almost years of fighting and unreal emails. For sure I will avoid them forever.

Did not get what I paid for, Will not issue me a proper credit!! Why don’t regulators do something about this airline and their practices?? This is on the Canadian side.

I purchased 6 seats for myself, my children and grandchildren (3 yr. toddler and 13-month infant) for a family vacation. I paid extra for 6 seats together so we could help look after the grandchildren. I did not care where the seats were… as long as they were together. I wanted and paid for 6 seats together. On return leg of trip (March 16/20), we did not receive the seats together as we were assigned on our itinerary.

We got 3 of the seats that had been assigned to us… and 3 others down the plane.

March 19th (3 days after our return) I called them and sent an email as the rep requested… all I got was automated response.
April 17th, I emailed again (1 month later) … same automated response.
June 16, I make some comments on their Facebook page/messenger, and get a response that someone would be in touch.
July 24 still no response and I message them again.
Sept 21, I message again.
Great customer service so far!!!
Sept 24th, I get a response that they will only credit 3 seats, but they are busy and could take some time. I state back that I paid for 6 seats TOGETHER, not 3 and 3…. I did not need to pay for those 3 if I wasn’t getting the other 3. They sent me a travel voucher for the value of the other 3 seats. They think I will spend more money with them???? I can’t even give it away as its not transferrable.

I paid for a service (6 seats together) and did not get it… what is so difficult to understand??

Refused refund when no service provided. This is the same as if I were to get on a flight without paying and said that it was my 'policy' to fly without paying. They would never stand for it so why should we. Pathetic the way they are allowed to get away with stealing from ordinary people.

Only got one star because I could not select zero. Do not use! No refund for cancelled flights contravening EU law and behaving illegally with customers money. Avoid at all cost.

Original flight scheduled Toronto/ Barcelona in June 2020. Possibly my wife and mine last trip outside Canada due to her worsening medical conditions. Flights cancelled due to COVID and I plead my our case to Air Transat that it was not likely we would be able to ever use travel credits. Standard response that this is company policy. If I could give 0 stars, I would. In what other industry are you allowed to keep money for services not rendered? I guess as long as your CEO's and execs get their big, fat bonuses at the expense of the paying customer.....

Cancelled our flights due to a business decision almost as soon as we booked them. Tried to give us credit rather than a refund. Will never dream of flying with them again

Shocking customer service. We are waiting for a refund from July through a travel company which we are legally entitled to as flights were cancelled by the company!!!

Just a devastating experience. Airlines are non-exempt from breaking aviation laws however Airtransat appear to think they are the exception. Inflexible, poor communication, unhelpful responses. If one airline deserves to go under during 2020 it should be this one based on the state of their customer service.

Dreadful business who are blatantly breaking EU law. Rude call centre workers who defend breaking the law by saying it is company policy. It’s worrying when a large corporate believes breaking the law of any state is acceptable and believe they will get away with it.

Despite Frustrated Contracts Law and EC regulations, Air Transat continues to refuse to give me a refund. I am under financial hardship as a result of COVID and the airline doesn't care. Don't fly this airline. There are too many others granting refunds and running a people-first company while they simply refuse to do the right thing.

Breaking the law by refusing to refund my flight. Would never book with them again.