The order did take a while, while processing, however once I messaged customer service they did reply quite quickly and properly explained to me how Second Reservation worked. The shipping was quick a... See more
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Review summary
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I just received my package today 10/15/25 and it was in perfect condition!! However, it did take about a month or two to arrive due to delivery delayes. I ordered this plush on 7/31/25 and I waited ab... See more
Company replied
Have ordered a few times and the pre order items do take a while to come. Have so far managed to receive all my items in good condition (including item that cost >700k Yen) except for 1 which they wer... See more
Company replied
The staff are very communicative and willing to help with orders. I had to seek a refund, but only because my country made shipping my order to me Practically impossible. The staff were willing to wo... See more
4.1
Great
393 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 1 week
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AWESOME AWESOME AWESOME!!!!!!!! n really quick and service…
Order came in really quick and service was awesome. Would definitely recommend to buy from! Happy customer!!
March 3, 2025
Unprompted review
Reply from Aitai☆Kuji
Thanks for leaving us a review and we're happy to hear you were overall very satisfied with our services! We hope you will continue to shop with Aitai☆Kuji for all hobby goods on your wishlist~
Leaves your sanity "on order basis"
I have had three orders with this website. Three orders that I've had to contact customer service to find out the tracking for. The most recent one I was given the runaround so much that I filed a PayPal charge back under buyer protection. They had told me the item wasn't there yet and they would maybe, if not delayed, have it in a week- but magically after filing the claim demanding my money back, after two months of waiting beyond the release date, I had a tracking number in under 8 hours. What this website refuses to tell you is that anything listed as an "on order basis" means they don't actually have it. They have not even confirmed that the item is available. Once you pay, they act as a proxy and they will go and place an order for the item on your behalf. I have seen some people waiting for the upwards of a year and never get anywhere... That being said, you are better off finding an actual proxy. All this website is going to do is waste your time, withhold your money, and send you canned email responses when you finally get unhappy about it. Save yourself the trouble. Unless you are willing to fight with their customer service to get your items, you may never get them and the site will not take the time to notify you that there was any sort of availability issue. Then they'll make it sound like It's your fault for being impatient.
Edit: hey look, the same exact canned response I got 3 times already. Amazing how I complained and now they magically got the item "recently" when previous messages said I needed to just wait, be patient, or it would arrive next week (two months passed the release day and 2 weeks after the same items became available on AMAZON of all places). No mention of my previous two orders that had the same problem, either. It seems if I don't complain, they don't ship anything. I will never order from them again and I don't suggest anyone else does either.
Edit2: oh good, they're proving it by sharing my order details in public. The last 2-3 orders they just didn't ship until I messaged them asking for it. This one, they straight up lied. I first messaged Jan 21, then Feb 24 and stopped trying Feb 26th. They told me Feb 26th that I needed to wait another week at best to be shipped because they didn't have it. So they lied. Point blank. If I hadnt pitched a fit, I doubt they would have shipped it at all and they definitely wouldn't have said anything. I already emailed 3+ times before this. One stars and claims are the only language they speak.
January 20, 2025
Unprompted review
Reply from Aitai☆Kuji
We are very sorry to hear that you were unsatisfied with your order experience with us! We are aware that you placed an order for China-sourced products, specifically the Genshin Impact miHoYo Wriothesley Theme Impression Series Backpack, that was released late January 2025. Our suppliers for Genshin Impact are sourced directly from China with stated estimated delivery times taking between 4-12 weeks to deliver to our warehouse. As the item was released late January 2025, the parcel was shipped from our supplier on January 22, 2025, and was just delivered on February 21, 2025. This is exactly 5 weeks within the estimated delivery period of 4-12 weeks. If you email us, we can provide proof of this delivery time for your bag. Please refer to our FAQ that states delivery times for China-sourced products: https://aitaikuji.com/faq/.
Our Shipping Team just recently stocked the item into our warehouse and our system then indicated the order was ready to ship. Your order was then pushed as an urgent order to be shipped due to your previously submitted inquiries urging a shipment. We adhered to your case to prioritize your order to ensure it was shipped as soon as possible.
We can also detail the statuses that were processed for your previous two orders. We can confirm that your order placed on October 23, 2022, was placed for As Order Basis China-sourced products that were shipped on November 30, 2022, which was also within the 4-12 week order period.
We have a record that you inquired about your order placed on June 13, 2024, and we informed you that there were delays that did affect the Genshin Impact miHoYo Diluc Ragnvindr Necklace past the 12 week mark. However, we did offer an initial refund to you which you declined as you wanted to wait for the item. We then received an email from you requesting the refund be processed on November 1, 2024, to which we processed the refund and shipped the remaining Genshin Impact miHoYo Teyvat Zoo Giant Plush Mascot all on the same day.
We understand your frustrations, however, we processed your order in accordance with the correct operations we adhere to. Unfortunately, any delays that may occur during transit are out of our control as we are not the shipper of the package from China to Japan. China-sourced products may take long to ship due to the strict operations and customs processes our supplier must follow. We again apologize for the stress the situation has caused and appreciate your understanding of the order processes.
We always strive to be transparent with customer orders, so when an issue is brought to our attention from either a review or an email, we look into the problem to see what happened. Since our team recognizes your case, we want to provide further information on what happened. This is just our standard practice. If you would like to discuss further, please feel free to email us at any time by our Contact Form: https://www.aitaikuji.com/contact. Thank you for your understanding.
Good communication and fast delivery!
Good communication and fast delivery!
February 26, 2025
Unprompted review
Reply from Aitai☆Kuji
We're happy to hear you were satisfied with the updates we were able to provide for your order and that it was delivered quickly! We hope you will continue to choose Aitai☆Kuji to shop any hobby merchandise~
Good service
Shipped sooner than initially thought. Plushie came fast and was in safe wrapping.
Thank you!
February 22, 2025
Unprompted review
Reply from Aitai☆Kuji
Thanks for shopping with us and sharing your experience! We're happy that your plush was delivered quicky and safely. We hope you will choose to shop with us again in the near future!
Atai Kuji - Lucky Bags - A lucky New Year!
Was delivered quickly after release. The Lucky Bags I ordered arrived safely and well protected against accidental damage during transport.
The Apothecary's Diaries: Cute buttons, mini-shikishi & acryl-standee
Twisted Wonderland: many pretty buttons + 2 nice bookmarks
The Legend of Zelda: a tumbler, a small handtowel, a "Last One"-Ichiban Kuji prize ♥
I am totally satisfied with the items I received. If this is what my luck has in store for me at the beginning of 2025, I'm looking forward to the rest of the year. ;-)
February 20, 2025
Unprompted review
Reply from Aitai☆Kuji
Thanks for purchasing our annual fukubukuro lucky bags! We're always glad when customers are happy with their pulls from the bags and really appreciate you reviewing what you received! We hope that you will shop our lucky bags again next year and are just as lucky~
Package arrived in great condition
Package arrived in great condition. Any questions or concerns I had was answered promptly
February 15, 2025
Unprompted review
Reply from Aitai☆Kuji
We hope that you were happy with your purchase! We are glad that you were satisfied with the delivery of your package and that our Support Team was able to assist you with any questions. We look forward to helping you with any future orders you may place in the future~!
Great for foreign countries like South Africa!
Company has great communication about order delays or issues. Very transparent and doesn't hide any information, the shipping to south africa was quite fast, just under a month, compared to places like amiami which take over two months to deliver express. Overall great experience.
February 15, 2025
Unprompted review
Reply from Aitai☆Kuji
We thank you for leaving us a review of your shopping experience with Aitai☆Kuji! Our team strives to always provide answers for any customer's concerns and we're happy that you felt this way! We're happy to report to our Shipping Team that our packages are shipped quickly and efficiently and will always ensure to quality check all services are up to standard for any orders!
Perfect
Perfect! Preordered JUMP Festa goodies and everything was delivered sooner than I expected. Excellent service.
February 12, 2025
Unprompted review
Reply from Aitai☆Kuji
Thanks for sharing your shopping and shipping experience with us! We hope that you will continue to shop with us for any JUMP Festa or Shop items to come~
Very happy with my delicious in dungeon…
Very happy with my delicious in dungeon lucky bag. I absolutely loved ♡ every item! It came with a large acrylic (largest acrylic stand i have ever seen ●● ) Shenshi stand, and Laios dressed as a mushroom dangling from another mushroom keychain. It came with a mandrake spinner keychain. It's hard to explain both keychains but they are very unique in their design and so nice I almost don't wanna use them. This was my first time purchasing a lucky bag from this company and I will definitely be trying out more lucky bags!
February 5, 2025
Unprompted review
Reply from Aitai☆Kuji
Thanks for shopping our Fukubukuro Lucky Bags and we're so glad to hear you were happy with your purchase! Our team always makes sure to curate each lucky bag so they may include a wide variety of items we offer for each series! Feel free to share your lucky bag wins on social media and be sure to tag @AitaiKuji~
Very nice customer support (Claudia)
February 4, 2025
Unprompted review
Reply from Aitai☆Kuji
Thanks for leaving us a review, and we're happy that our Support Team was able to assist you with any questions you had!
Tracking updates were well done!
Plenty of notice on shipment and arrival of item(s) ordered. Very good experience.
February 3, 2025
Unprompted review
Reply from Aitai☆Kuji
We're happy to hear that you were satisfied with our system services, which include notifying you of shipments and updates on your order! Thank you for shopping with us and we hope that you will choose to shop with Aitai☆Kuji in the near future~
Very nice shopping experience.
February 3, 2025
Unprompted review
Reply from Aitai☆Kuji
Thanks for leaving us a review and we're glad that we were able to make it an easy shopping experience for you! We look forward to helping you for any orders you may have with us again~
I had a very pleasant experience
I had a very pleasant experience. I only ordered a simple notepad, nothing breakable or large but it was delivered reasonably fast and I have nothing but good things to say about my experience. I suggest doing business with them based on this one experience.
January 29, 2025
Unprompted review
Reply from Aitai☆Kuji
We're happy to be able to provide an easy and efficient order experience! We hope to be able to assist you on any future orders you may have with us~
Absolutely brilliant service and item!
Absolutely brilliant service! 100% happy with the figure, it is perfect and excellent quality! The service around ordering and sending to New Zealand was excellent, friendly helpful emails and regular tracking updates. Highly recommend this shop!
January 29, 2025
Unprompted review
Reply from Aitai☆Kuji
Thanks for leaving us a review and we're happy that you were satisfied with your order! We are glad that from start to finish you enjoyed our services and we hope you will continue to choose Aitai☆Kuji for any hobby merchandise in the future~
Excellent service 💯
It was my first time ordering something through Aitai kuji and I have to say I'm very pleased with the experience. My items were "as order basis" so I had to wait for like a month and half, but everything went smoothly, when I had an inquiry they answered me pretty fast and the have a page they send you once your package has been sent so you can track it.
I'm happy with my Twisted Wonderland and Lilia merch and I'll definitely buy more stuff, I just hope they will have more Twst merch in the future (considering the anime is coming in October!).
Big thanks Aitai kuji, you rock!
January 28, 2025
Unprompted review
Reply from Aitai☆Kuji
Thanks for choosing to shop with Aitai☆Kuji and we're always happy to hear that we are able to provide unique products that may be harder for customers abroad to purchase! Be sure to sign up for our newsletter for any new products that may be announced as we anticipate a ton of Twisted Wonderland goods to be released shortly after the anime debut~
Ordered my Gold Silver 25th anniversary…
Ordered my Gold Silver 25th anniversary items and they got here secure. Despite the lil snags in time and item acquisition, this was a good service overall and communication was great.
January 27, 2025
Unprompted review
Reply from Aitai☆Kuji
We really appreciate your patience and understanding of the complications that occurred with our team trying to acquire the Pokemon Gold and Silver collection and happy to hear we were able to ship out your order! We hope that issues like this will not occur in the future and that you will continue to shop with us in the future! Thank you for shopping with us and we hope you have a great day!
Wonderful Kirby items!
The items that I order from Aitai Kuji are adorable in person! I have ordered from Aitai Kuji multiple times over the last two years, and I've never had a problem with the items and/or the delivery. I always get exactly what I've paid for. My last order was delayed due to an item not being in stock. I wish they would have reached out to me and offered options on what could be done, because I ordered the items for Christmas, but I had to reach out to them to get everything figured out. Other than that one "glitch" I have been extremely happy with the company overall.
January 24, 2025
Unprompted review
Reply from Aitai☆Kuji
Thanks for leaving us a detailed review of your order experience! We're happy that you have chosen to shop with us for such a long period of time and only that your recent shopping experience took longer than expected to ship. Our team is always looking to improve our services and has already noted to look into a system to inform customers of delays. We hope you will continue to shop with us again and you will be able to see improvements~
Wonderful!
Products arrived safely and as advertised! Will order from again in the future:)
January 21, 2025
Unprompted review
Reply from Aitai☆Kuji
We're happy that your package was delivered safely and that you were satisfied with your purchase! We look forward to providing our goods and services to you again~
Great service
It's nice that I can buy these items that aren't available everywhere from this website.
January 22, 2025
Unprompted review
Reply from Aitai☆Kuji
We always try our best to provide both exclusive and unique items that are hard for customers to find outside of Japan! Please be sure to sign up for our newsletter to be first notified of all the new items we add to the store~
My experience with Aitai Kuji
I was kept updated throughout the process, and I moved address while waiting for the order and was able to update my address very easily, the customer service team is great! The package itself came with no damages, and was packaged well. I’d highly recommend buying from here if you want a product from that doesn’t ship to the UK, as Aitai Kuji will ship it :D!
January 20, 2025
Unprompted review
Reply from Aitai☆Kuji
Thanks for leaving us a review! Our team is happy to hear that all your inquiries and package delivery met your expectations! We're always glad to be able to provide services to hard-to-acquire items exclusive to Japan so fans can all enjoy hobby merchandise around the world! We hope you will continue to shop with us for any future goods you may be interested in~!
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