Aiwit Reviews 

I have 2 doorbell cameras seemingly paying for 3 which are now cancelled as hardly any feed service despite numerous complaints were working OK and had for a couple years now next to nothing...more complaints via app but next to no replies.excuse after excuse.....Total waste of money over £ 90 paid and £2-45 refund....this firm is a joke..!!! Do not waste your money...

I purchased the Aiwit doorbell and home cctv- it was absolutely awful. After a couple of months the doorbell required charging every few days, didn’t pick up motion & was completely unfit for purpose.

Customer service is abysmal- after months of raising concerns about the product I was told I would receive a replacement, then I was told it was out of warranty & I wouldn’t be receiving a replacement. Thereafter I was completely ignored. Do NOT purchase!!!
Fortunately I purchased via Amazon & although I had the products for 10 months I was able to return & have received a full refund.
I also contacted Apple & explained the issues I had with the doorbell & cctv which then rendered the app useless & I have received a full refund from them too.
Save yourself the hassle- DO NOT BUY!!!

They double charged me over one camera. Asked for a refund. Talked back and forth so many times still didn’t get my refund. Strongly feel being cheated. Now they stopped communicating with me. So frustrated.

Deceptive advertising
Reviewed in Australia on 1 September 2022
Purchased in August on the understanding that multiple days cloud storage was free, it has been until now. This was the reason I chose this over others on offer.

Cannot view now unless you pay a subscription fee. UPDATE:The seller has now restored free cloud services after contacting via Amazon. Very happy as the quality of recordings is fabulous.

Update 24/09/24. Now having to endure ads before viewing unless I subscribe. Have emailed & reminded them of the conditions of purchase but nothing is resolved. I have also just read that the doorbell is easily hacked & infiltrated so definitely would no longer recommend this product. Amazon needs to remove it from their site.

Update 17/12/24-2 yrs after purchase. Once again, viewing the door is prevented without viewing ads first or subscribing. They continue to breach their contract of sale terms and Amazon should not be endorsing this company as they are unscrupulous. All current emails bounce back!!!

UPDATE August 2025
Now alarm bells chime at full volume randomly, even if you close the app. How is this possible? Further, there is no way to contact them but the behaviour of the app is an indication of harassment, trying to force a subscription. Not happening.

Consumer Reports (CR) has exposed critical security flaws in Aiwit-powered video doorbells, which are sold under various brands like Tuck and Fishbot, finding them vulnerable to takeover by anyone with physical access to the device and the Aiwit smartphone app. Attackers can gain control of the device, view still images, and even access a user's home Wi-Fi network. CR's investigation identified that Eken, the Chinese company behind the Aiwit app, has not responded to the findings, and some retailers have not removed the devices despite warnings. ,,,this is why everyone getting ignored, check your devices with the 3 dots to see if your getting spied on

NO REPLY FROM CUSTOMER SERVICE THEY JUST IGNORE ALL MESSAGES

Absolutely disgusting, I bought a video doorbell that came with free lifetime 3 day storage, However after a year then free subscription stopped and now I can only view if I pay

2 years in a row they've tried yo make my buy at least 2 one year subscriptions by making the first not recognisable all of a sudden!!! 15 days already since nobody's answering my requests/questions about the situation, etc !!!!
Disgusting people!!!!
Buy this shit only if you're a...masochist!!!!
🤣🤣🤣🤣

I have had the video doorbell for a while Google cloud took my payment last month but I can't access any videos it tells me to subscribe which of course I have done several times I can't access there customers service at all I think I've been ripped off.

Worked ok at first. Now app has endless ads that pop up. Camera less responsive and doesn’t work as well. It “ok” for a cheaply, but not very reliable. Charger does not work well at all. Look for something else instead of this one.

I have now spent 4 days trying to set up my account and download videos from my camera without any luck. You can't speak to a customer service person. I have paid my money and have had to validate my account with my credit card. Done that. Now they are asking for a receipt to show iv paid. This service and company are a joke and would not recommend them to anyone

These must be the worst doorbell/cams on the market doesn't work at all now though it's fully charged it won't connect to WiFi yet ive got the strongest WiFi signal possible SO GIVE THIS COMPANY A WIDE BETTH THEY ARE RUBBISH

I was initially impressed with these AIWIT security cameras, but after a few months, they stopped working altogether. The app no longer connects, and customer support is non-existent. I think the company (if it really was one) is now defunct. Definitely DO NOT BUY!

If I could give 0 stars I would, the cameras have a habit of changing their settings on their own, when I've approached customer services with the issue, their approach is give steps to follow and if those don't work they ask you to move the camera, which defeats the object of putting the camera where it is. And if it doesn't get fixed they just keep copying and pasting their responses. Absolutely useless employees, zero help, avoid their service, I'll be seeing out the year subscription but I won't be renewing.

Use to get 3 days of viewing recordings for free now they have changed it without warning and you can’t now. Also the human detection keeps switching off so constantly have to keep checking it’s working and switch it back on.
Customers service is a joke. Have been trying to contact them on the app this months about this and no answer. Very disappointed in it. Was good at the start but didn’t last long. DO NOT WASTE YOUR MONEY OR TIME BUYING FROM THEM. SCAMMERS

At first I had problems with the doorbell, I took the option of a free trial and it was'nt great, I cancelled the subscription, but a few days later I got all of their services for free, they have been free for almost a year now....maybe I was just lucky....

Awit door cameras are useless no customer service but automated messages on the app. if the camera malfunctions you are on your own literally keep away from the product and company. Most importantly you have to save your bank card on the app and that means the company hold your card to ransom and can take any amount at any time AVOID!!

Do not use this service. If you ever have an issue they will give you the run around and never fix the issue. The cameras work fine in the beginning and then malfunction if you switch anything with your WiFi service. You will not be able to reach anyone by phone and messaging will be limited. They are a huge waste of time & could use a class in customer service etiquette. Whatever you do, if you message them be sure to use another device to screenshot it. They make promises and do not fulfill them and will delete the thread. RUN!

I had two video doorbell cameras for over a year without issues. However, I changed my Wi-Fi service provider and then could not get my cameras to reconnect to the new provider. Eventually I was able to get one to connect, but the other continued to not work.
I was unable to connect to customer service through the app or over the phone, and have been awaiting an email response. Given that video storage is a subscription, every day my camera doesn't work is money wasted for the year I bought.

I deeply regret purchasing this IP doorbell. At first glance, it seems like a decent product.. until you realize that basic functionality is completely locked behind a mandatory subscription. Want to view the video of who rang your bell? Too bad, PAY UP. Want to see snapshots of motion events? Nope, not without subscribing to their overpriced cloud service.

This is nothing more than a glorified camera unless you give them a monthly fee forever. There’s no local storage option, no SD card use, no access to your own device’s footage unless you go through their servers and pay them for the privilege. It’s predatory, plain and simple.

I bought a doorbell camera, not a recurring expense. If I had known they’d ransom core features, I’d have never touched this brand. Returning it and replacing it with something that respects its customers. Avoid at all costs.