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Review summary

Created with AI, based on recent reviews

Evaluating 137 reviews, most reviewers were let down by their experience overall. Many people found essential product features, such as live viewing and recording, unexpectedly locked behind mandatory subscriptions, rendering their devices useless without payment. Customers frequently reported that their doorbell cameras and other products stopped working reliably or failed to perform core functions like detecting movement. The associated application was often criticized for issues including continuous logouts, slow connection times, and intrusive advertisements. Additionally, many felt misled as products initially advertised with free features later required payment, leading to frustration and some facing unexpected and high subscription fees. Reviewers also reported difficulties canceling recurring charges and noted unresponsiveness from customer service when trying to resolve product or payment issues.

What people talk about most

Product

Consumers find product to be negative, with many reviewers expressing strong dissatisfaction and calling the... See more

Subscription

Reviewers express widespread dissatisfaction with the subscription model, often feeling misled as many... See more

Application

Users describe significant dissatisfaction with the app, citing issues such as unexpected subscription... See more

Payment

Reviewers highlight significant dissatisfaction with payment practices, frequently reporting that companies... See more

Price

Customers consistently express dissatisfaction with pricing, citing unexpected annual subscription fees, with... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Purchased a 1080p Wi-Fi Security Camera which came with instructions to download the Aiwit App. Set up the camera and working fine until today when I couldn`t access the camera live feed. Aiwit A... See more

Rated 1 out of 5 stars

Avoid AIWIT video door bell camera! Massive bait-and-switch scam. Absolute waste of money. After two years of ownership, AIWIT has blocked my camera. First, it was forced ads; now, the camera won’t... See more

Rated 1 out of 5 stars

Scam Company I only wanted a video doorbell. Nothing else. After a while advertising started crimping in. I couldn't even access my doorbell camera without watching an advert. Then after that was su... See more

Rated 1 out of 5 stars

Aiwit/Eken are a complete disgrace. Weeks of forced advertising to view the camera feed. In last week they have made the camera totally useless, you now have to purchase a subscription to view the li... See more


Company details


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1.2

Bad

TrustScore 1 out of 5

1K reviews

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No history of asking for reviews

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1.2

All reviews

(1,496)

156 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

selling adverts .instead of security

do not buy this camera doorbell .when someone is at the door .you get a notification to your phone you look to to see who is there and you get an full page advert blocking from seeing who is there it .pointless .by the time you click away the advert they are gone...

June 7, 2025
Unprompted review
Rated 1 out of 5 stars

Had to purchase a years subscription

Had to purchase a years subscription of 29.99 been using for a year and 3 months camera was not charging just before the subscription ended thought it may be the cable been charging for over a week nothing, contacted customer service who sent a advert to replace for free automated message received my request is priority dent 4 emails since no reply and have paid a year subscription which ends feb 26. sent another message requesting part payment still no reply. Bunch of scammers

May 26, 2025
Unprompted review
Rated 1 out of 5 stars

I would give a zero if an option

I would give a zero if an option.
I have doorbell cameras and they are great!
I was excited for the light bulb camera. The picture quality seems to be decent but as soon as I unplug the he charging cable it disconnects & turns off. I contacted the company who states it must be screw in but not left on for very long as it his will ruin it. So I said, I can only use it for about an hour & need to be sittting next to it to make sure it doesn’t get ruined. What?! That can’t be right. Other than keeping it plugged in, I don’t see a way of keeping it running.
I wish the chat features wasn’t A.I so I figure out how to fix this or be old his is how it works.

May 12, 2025
Unprompted review
Rated 1 out of 5 stars

A total con

A total con. I subscribed to the free one month trial, which was cancelled by the company after 24 hours. I then foolishly paid £34.99 for a 6 month basic subscription. This also ceased to operate after 24 hours. Screenshot of the GPay payment record was sent along with a complaint. Guess what. I was sent instructions on how to set up the camera, which was working perfectly.
Avoid this company at all costs, they are robbers.

May 12, 2025
Unprompted review
Rated 1 out of 5 stars

I have had nothing but trouble with…

I have had nothing but trouble with these cameras since i got them! I reach out to customer service for help and they tell me to cancel my account since i am unhappy. WTF! Bad camera even worse customer support. Get a RING

April 14, 2025
Unprompted review
Rated 1 out of 5 stars

Not safe, people can see into your home from their app in other countries

I just tried to set up home camera in living room so I could check pets when out... And some guy from Austria started talking, said he could see me and my home, and I should get my money back and it is very bad. He said he got notification and checked his app and it shown him my camera view.
That's so bad. So I have unplugged and I will not use it, and now feel scared to try any other indoor camera. I'm glad he spoke and warned me, somebody else could have kept quiet and spyed on me. Very worrying.

April 28, 2025
Unprompted review
Rated 1 out of 5 stars

The worst video doorbell ever

The worst video doorbell ever. First the app was free then the video door bell won’t work with an annoying loud audible repeat message going off outside 24/7. Then they demanded money for a cloud contract. They took more and bigger amounts than the contracted subscription. Bell still doesn’t work. They never reply to messages or emails. With the help of my bank and fraud squad they tracked my subscription going to a brothel in Bangkok. Be warned people, your doorbell purchase is part of a wider scam.

April 17, 2025
Unprompted review
Rated 1 out of 5 stars

WORSE APP AND DONT RESPOND

I purchased the subscription then cancelled it and it’s still good until August but I can review my video. I’ve sent 4 email and can’t get anyone to respond. DONT BUY IT! THEYRE A JOKE

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

I have been reading all the negative…

I have been reading all the negative reviews and don’t understand ?
I have a ring doorbell front and back and camera front and back .. the cameras have a solar panel so never need charging and they all work fantastic .. in fact I have a ADT cctv security system and these are better !

April 4, 2025
Unprompted review
Rated 1 out of 5 stars

ThE APP HAS SO MANY BUGS IT TAKES…

ThE APP HAS SO MANY BUGS IT TAKES FOREEEEEVER TO SETUP. It’s slow like a turtle!!!! I’m sick of it never again. HORRIBLE WILL CHANGE TO A BETTER BRAND. EXPENSIVE YEAR COST AND SEEMS LIKE A SCAM! - OF COURSE ASIA!

April 2, 2025
Unprompted review
Rated 1 out of 5 stars

Dear Sir or madam

Dear Sir or madam
I writing to help others who are being scam by Aiwit , There was no warning when purchasing Aiwit ring door bell that i had to subscribe to continue using and recording with my Aiwit equipment? I believe so people are money back? After around 9 months they disabled me from using playback on my recording and started demanding that i subscribe or the Aiwit Ringdoor bell is useless? Now this is corrupted as a company that needs reporting? Please i ask if anyone are experiencing this.level of extortion and corruption? Yours JB

March 30, 2024
Unprompted review
Rated 1 out of 5 stars

Dreadful machine

Dreadful machine, awful app . Takes an age to set up, won't link to the separate chime ,and best of all, mine only works when it's plugged into the battery charger . AVOID !!!!

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Get a clue

You were told what you where purchasing. Perhaps you should look at settings and a solar panel. Work's as advertised. Only wish could add to security system.
Look forward to them adding!

February 5, 2025
Unprompted review
Rated 1 out of 5 stars

IT WAS OKAY AT FIRST

This camera spazzes out & at the end of the day i'll have over 350 videos. I live on a dead end street, like at the END. Now it's not keeping a charge. Low charge, not taking videos or picking up anything at all. I charge it again 2 times, and then it starts freaking out again, hundreds of video per day. Ive updated the APP multiple times. This is crazy. We're moving, then im getting different cameras.

February 6, 2025
Unprompted review

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