Connie M. has made herself so available to us with our many, many questions. She has guided us through keep our office and building safe and secure. Her experience is clear but her compassion sets her... See more
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See what reviewers are saying
Just switched from ADT to Alarm New England and these guys have been professional from the sales process through the installation. Dorothy answered my questions - of which I had many becuase I am so... See more
My husband and I installed our system with Connie walking us through the process. We had some connectivity issues early on, but Connie quickly realized that due to the footprint of our house and a cou... See more
We have been Alarm New England customers for several years and we could not be happier with their service and attention. The system is terrific and they have installed some upgrades as we made changes... See more
Company replied
Company details
Information provided by various external sources
Get a customized next-gen security system with New England's fastest emergency response starting at $24.99/month. Switch your burglar and fire alarm systems in MA, CT, or RI to us today for no cost.
Contact info
2 Park Plaza Suite 205, 02116, Boston, United States
- 857-445-4010
- alexandra@alarmnewengland.com
- www.alarmnewengland.com
4.9
Excellent
120 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Great Company and Service
The quality of service, available, options, and pricing is all exceptional and puts Alarm New England above the competition. A self install is super easy and you have a dedicated staff member walk you through it the whole time. Have had no complaints with our system and the easy to use app is perfect for setting the system as you leave and come back from trips.
October 17, 2018
Unprompted review
Reply from Alarm New England
Thank you for sharing, Michael! We are thrilled the self-installation process went smoothly for you and you experienced great customer service throughout. Thank you for choosing Alarm New England to protect your home. - Alexandra
Exceptional customer service!!
Exceptional customer service!!! Excellent response time! Extremely satisfied!!!
I’m so happy that I read the reviews and chose Alarm New England. Initially, I was skeptical about not choosing a national brand. However, I couldn’t be happier with my decision.
October 17, 2018
Unprompted review
Reply from Alarm New England
Thank you for sharing! We're happy you chose a local business to protect your home and that your experience with us has been overwhelmingly positive. - Alexandra
Had a great experience with sales team
Had a great experience with sales team, installation team and billing - when I had to have an issue resolved.
Overall, very good experience, great service and smart app for arming/disarming system.
October 17, 2018
Unprompted review
Reply from Alarm New England
Thank you for sharing, Frank! We're glad you had a great end-to-end experience with our sales and service teams, and that your issues were successfully resolved. Thank you for choosing Alarm New England to protect your home. - Alexandra
Excellent organization.
From the first telephone contact to post installation, it was an excellent experience by professional and incredibly patient and friendly people. Would highly recommend Alarm New England to anyone.
October 17, 2018
Unprompted review
Reply from Alarm New England
We are thrilled you experienced great customer service, Dean! Thank you for choosing Alarm New England to protect your home and family.
Smooth process from consultation to…
Smooth process from consultation to setup. Everything was perfect. Very competitive pricing. Highly recommend!
October 17, 2018
Unprompted review
Reply from Alarm New England
Thank you for sharing! We're glad you had a great end-to-end experience with our sales and service teams. Thank you for choosing Alarm New England to protect your business. - Alexandra
Alarm New England
The best alarm system I have ever had and the best customer service. I recommend this company strongly with no hesitation.
October 17, 2018
Unprompted review
Reply from Alarm New England
We are thrilled you experienced great customer service and are happy with your system, Melissa! Thank you for choosing Alarm New England to protect your home. - Alexandra
Reply from Alarm New England
Thank you for sharing, Michael! We are thrilled you're enjoying your system. Thank you for choosing Alarm New England to protect your home and family. - Alexandra
I put my trust in Alarm New England and…
I put my trust in Alarm New England and have not been disappointed. The people and service are first rate. Any questions I have are quickly answered, and the installation was done in a professional manner. I sleep well at night and travel with more ease knowing Alarm New England has my back!
October 16, 2018
Unprompted review
Reply from Alarm New England
Thank you for sharing, Patricia! We are thrilled you experienced great customer service. Thank you for choosing us to protect your home and family. - Alexandra
Truly exceptional technical support
Truly exceptional technical support, best part it’s usually the same person or someone you have already talked to. But other than my installation I haven’t had to call tech support. No daily or weekly false alarms like I had with ADT. I have had the system 9 months and not one false alarm. Keep up the good work.
October 16, 2018
Unprompted review
Reply from Alarm New England
Thank you for sharing, Michael! We are thrilled you experienced great tech support from our service team and that your system is working well for you. Thank you for choosing us to protect your home and family. - Alexandra
Alarm New England is awesome
Alarm New England has been awesome to work with. Unlike other alarm companies we talked to they didn't try to push product or services we didn't need but engaged in a conversation with us about our house, our circumstances and tailored a solution to our needs.
They've provided us with training on our system and personal, ongoing technical support. Their service is reliable and we have not had a problem during our 2+ years with them.
October 16, 2018
Unprompted review
Reply from Alarm New England
We are thrilled you experienced great customer service from our sales and tech teams, Stephen. Thank you for choosing Alarm New England to protect your home. - Alexandra
Been a great experience
Been a great experience, from sales to install to solid security.
October 16, 2018
Unprompted review
Reply from Alarm New England
Thank you for sharing, Bob! We are thrilled you were happy throughout the entire process. Thank you for choosing Alarm New England to protect your home. - Alexandra
Always a quick response!
October 16, 2018
Unprompted review
Reply from Alarm New England
We are thrilled you experienced great customer service, Lisa. Thank you for choosing Alarm New England to protect your home. - Alexandra
Alarm New England is a great company…
Alarm New England is a great company I've been extremely satisfied with the services. It's nice to finally be with a company that really cares about their customers. I would recommend them to anyone and I do.
October 16, 2018
Unprompted review
Reply from Alarm New England
Thank you for sharing, Richard! We are thrilled you were happy with our customer support and service. Thank you for choosing Alarm New England to protect your home. - Alexandra
Reply from Alarm New England
Thank you for sharing, Frances! We're glad you've had a positive experience with us and we appreciate your recommendation. Thank you for choosing Alarm New England to protect your home. - Alexandra
Very helpful and responsive for the…
Very helpful and responsive for the most part but found making changes with the monitoring station occasionally problematic.
October 15, 2018
Unprompted review
Reply from Alarm New England
John, I am so sorry you are having trouble with our monitoring station! Is there anything you need help with at all at this point in time? If so, please send me an eMail and we will get it taken care of for you: alexandra@alarmnewengland.com
Top in service
This is by far the best alarm company I have ever had. Great service and very reasonable. I highly recommend Alarm New England.
October 15, 2018
Unprompted review
Reply from Alarm New England
We are thrilled you experienced great customer service, Cindi. Thank you for choosing Alarm New England to protect your home. - Alexandra
Alarm New England…
I have not contacted Alarm New England in quite some time, since I initially had the system installed, but it has functioned well, and I am satisfied with it
October 15, 2018
Unprompted review
Reply from Alarm New England
Thank you for sharing, Maureen! We are thrilled that your system is working well for you. Thank you for choosing Alarm New England to protect your home. - Alexandra
I have recommended this company to…
I have recommended this company to several people. I have been nothing but satisfied with them since day one.
October 15, 2018
Unprompted review
Reply from Alarm New England
Thank you for sharing, Dan! We're glad you've had a great experience with us and we appreciate your recommendations. Thank you for choosing Alarm New England to protect your home. - Alexandra
Hard to get a way to contact a live…
Hard to get a way to contact a live person to help - have needed repairs , e-mail leave messages, no response.
October 15, 2018
Unprompted review
Reply from Alarm New England
Rosemary,
I am so sorry you have had trouble getting in touch with us! I am sending you an eMail right now with all of our contact numbers. If you prefer, please just reply to my eMail and I will take care of it personally.
They offer everything I look for in a…
They offer everything I look for in a security system.
October 15, 2018
Unprompted review
Reply from Alarm New England
Thank you for sharing, TB! Thank you for choosing Alarm New England to protect your home. - Alexandra
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