Superb, stellar service! I have yet to meet someone who is so passionate about his job (Mark) and the pride in service that they undertake. Second to none! Unique and worthwhile information and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
In the 10 years I've worked here as Manager, Albany have been the best company we've hired for pest control. No issue with little furry friends whatsoever. Very professional, friendly staff and report... See more
The service was brilliant, so far We've had 2 sprays and Francisco Dias has been extremely helpful, friendly and accommodating. He explained thoroughly the issue and what we can do to try to ge... See more
I have used Albany twice now. The first experience was brilliant. However, the more recent visit was average - we booked a programme of 3 visits. Each time a different person attended and had no idea... See more
Company replied
Company details
Written by the company
Albany Pest Control is a leading pest control provider based in Central London, providing expert pest control across central London since 1998. With decades of experience, we have been dedicated to delivering comprehensive pest management solutions to residential and commercial properties throughout the Greater London area. Our team of skilled professionals is committed to providing exceptional service and ensuring your property remains pest-free. Utilising the latest industry methods, training, and technology enables us to deliver effective and efficient pest control services to our valued clients. Whether you’re dealing with rodents, insects, or other pests, we have the expertise and resources to tackle your problem head-on.
Contact info
44 Russell Square, WC1B 4JP, London, United Kingdom
- 0207 287 8845
- info@albanypestcontrol.co.uk
- www.albanypestcontrol.co.uk
4.4
Excellent
162 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy with service
Happy with service, accommodating with dates as they were happy to adjust.
November 8, 2023
We have been using this service for…
We have been using this service for several years, Albany have been efficient and reliable.
November 9, 2023
fast and efficient
October 31, 2023
Very efficient service and friendly and…
Very efficient service and friendly and competent operatives
October 24, 2023
I've used Albany for years and they are…
I've used Albany for years and they are really helpful with advice and efficient at replying. Often available at short notice for call outs. Good value for money.
October 19, 2023
Unfortunately they robbed us a last…
Unfortunately they robbed us a last treatment. Not a reliable company.
September 13, 2023
Reply from Albany Pest Control
Dear Sir / Madam,
In response to your review, if you could please provide your full name & address I will be able to look into this for you, with an aim to provide a resolution.
Many thanks in advance.
I seem to have more bedbugs running…
I seem to have more bedbugs running around after the sprayings than I had before also some areas I ask to be sprayed wasn't.
Example my shower curtain I asked to be sprayed however when I was getting ready to shower I found a nest of bedbugs in the top right hand corner of the shower curtain, I had to use sticky tape to get them.
September 7, 2023
Reply from Albany Pest Control
Dear Mr M Barrick
So sorry to have read about the bedbug issue you have. I have reviewed the case in full and would like to address the issues raised.
We did provide a room preparation sheet, to support in advance of our attendance, and I have reviewed the reports and there is clutter everywhere, this is severely restricting the treatment process. You also failed keep your second appointment with us, despite email confirmation. In relation to the shower curtain request, we would not spray the curtain, even if you asked us as it is a significant risk and not at all the safe use of pesticide, this was done for your protection.
With regards to the bedbugs running around, you will get increased activity after applying insecticide, however due to the lack of room preparation, which we reported there were areas we could not reach.
I will have our Service Manager reach out to arrange a free of charge treatment up to help resolve this for you.
Kind regards
The best in the business
The best in the business - Connor who manages our site is really great. Super helpful and friendly.
September 14, 2023
Technicians were really helpful but the…
Technicians were really helpful but the customer service was poor and no personality as they just throw handouts at you and ask for payment with little guidance on the process.
September 12, 2023
Superb, Stellar Service!
Superb, stellar service! I have yet to meet someone who is so passionate about his job (Mark) and the pride in service that they undertake. Second to none!
Unique and worthwhile information and assistance regarding all aspects, as well as help sourcing the best materials, suppliers etc.
I don't think you will find another company like these guys. Top service followed by even better staff! Thanks again for everything guys/Mark W.!
August 18, 2023
Unprompted review
punctuality
August 14, 2023
It started well and all were very…n b
It started well and all were very helpful especially when wanting the instruction and payment. Jonathan the technician was delightful and respectful when carrying out the treatments . He was very informative and considerate so no complaints there .
However when I needed further assistance my calls were not returned . The girls on reception could not answer my questions and said someone would call me . I had to persist .
This can be an anxious time for customers so felt there was little empathy .
Thankfully It turned out I didn’t have a problem with pests . However I would use Albany again.
July 30, 2023
Technician was on time and very helpful…
Technician was on time and very helpful and informative
July 24, 2023
Great Pest Control company
Great company - go above and beyond to actually solve the problem rather than going through the motions of addressing it - the senior technicians are very proactive once involved in any escalations
Would recommend
July 24, 2023
Amazing
Amazing. Worked with these guys for more than a decade. Big brands or small independents same services
July 24, 2023
Very efficient answering service
Very efficient answering service. Immediate attention. Our carpet moth treatment was fixed for the very next day after we called. Helpful and friendly staff. Let's hope it keeps the moths off the new carpet!
July 5, 2023
Just so anyone having a problem
Just so anyone having a problem - they are good at killing mice but they do not provide a blocking service like other companies do for the same pricep
April 16, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.