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Aldermore Bank Reviews 

6,164
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 281 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the clear, user-friendly website, finding online account management straightforward. Many appreciate the competitive interest rates, often better than other providers, and consistently praise the helpful, friendly, and quick-responding customer service. However, some customers noted difficulties with online systems, describing them as complex or not user-friendly, and experienced long wait times for support. A few also found mortgage applications and ISA transfers slow, with some dissatisfaction regarding existing customer interest rates versus new offers.

What people talk about most

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the excellent,... See more

User experience

Users describe positive interactions with user experience, highlighting the ease of opening an account and... See more

Service

People report ambiguous experiences with service, with many customers praising the efficient, prompt, and... See more

Price

Reviewers mention positive feedback about price, consistently praising the competitive rates offered,... See more

Website

Customers had positive experiences with the website, finding it clear, easy to use, and simple to navigate... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My overall experience is very good. I find their savings and cash ISA rates very competitive and I have now been saving with them for around 5 years and no issues. The only reason I haven't given 5... See more

Rated 5 out of 5 stars

I've been pretty pleased with Aldermore for several years after a friend gave me a recommendation. A clear and pleasant website (makes such a difference!), fair interest rates and good customer servic... See more

Rated 5 out of 5 stars

I have been with Aldermore for many years. Their ISA interest rate is very competitive, I can access my account online, and if I need any extra customer support, I can ring the help desk and speak to... See more

Company replied

Rated 5 out of 5 stars

A long a rather convoluted phone call with them this morning but the lady who dealt with our request (Claire) was brilliant..patient and helpful..service of this high standard means we continue, after... See more


Company details

  1. Bank

Written by the company

We launched Aldermore in 2009 to help those with ideas, big or small, with the courage to take their own paths. From farmers to freelancers, our specialist lending and savings accounts can give you the support you need to help make things happen. We are here for those with ambition, because your success is our success. We call it banking for the bold. To get in touch, follow this link: www.aldermore.co.uk/help-centre/contact-us


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.4

All reviews

(6,164)

230 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

company 'does what it says on the tin'

had account for a few years now and recently logged in to withdraw some money, which was a pleasant and efficient process. Generally give competitive interest rates which is most important for mitigating against inflation

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Easy simple

Easy simple management of saving accounts. Everything can be done on line but if you need to speak to someone that's easy too

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

I've been pleased with Aldermore from the start

I've been pretty pleased with Aldermore for several years after a friend gave me a recommendation. A clear and pleasant website (makes such a difference!), fair interest rates and good customer service. Everything seems clearer and more straightforward with this bank.

September 15, 2025
Unprompted review
Rated 4 out of 5 stars

In the process of moving my ISA to…

In the process of moving my ISA to Aldermore, and will stick with them until a competitive rate is offered elsewhere. I've found the logging in process a pain compared to lots of other banks that have apps that are so easy to log into to them. Aldermore need to catch up with the times and have a app.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Happy business savings customer

I'm a business customer, mostly using savings accounts. Aldermore has some of the best rates in the market, and the website is simple to use. Accounts can be opened quickly, and you can see transfers quickly reflected in your accounts. Transfers in and out of Aldermore are also processed quickly.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Aldermore is a very approachable bank

Aldermore is a very approachable bank. the customer support is first class; the agents are well informed, clear and concise, friendly and understanding. The website is user-friendly; simple to navigate.
Banking online can be intimidating for older people, but Aldermore makes it simple. Talking with the customer support team members is reassuring; Aldermore values its customers.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Well done Aldermore

My wife and I have invested with Aldermore for several years. Interest rates are competitive, and they are easy to deal with.

September 10, 2025
Unprompted review

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