Aldermore Bank Reviews 

Stephen Dibden was amazing. He was so patient and understanding the whole time he spent with me. He stayed on line and helped me fill in all my details.
Full marks to Stephen. His help was really appreciated. Thankyou again.
S Fletcher

I have had savings with Aldermore for a number of years now. I have had reason to contact their telephone helpline over the last two weeks (having the ability to contact a real person these days is great). On both occassions I spoke with Hassan who dealt with my issue very clearly and quickly.

Poor communication and customer service. No responsibility taken for putting things right. Avoid this bank.

Not That Impressed So Far

In Late September I called them to start the process of moving my Mums matured ISA at another bank to them.

A letter with POA form dated 1st Ictober arrived in mid October saying that I had 14 days from the date of the letter to respond.

I immediately filled out the form and enclosed all the required documents.

Almost a further two weeks on I get a letter saying they need proof of my Mums loss of capacity plus a copy of a bank statement to prove that my Mums bank account is hers - which they could have easily checked or asked for at the outset.

First impressions are not that great a one feels that they are not that interested in taking on new savers.

Emailed documents and they responded saying they needed them by post.

After more than 5 weeks have given up on Aldermore. - their customer service lacks any focus.

Managed to get a similar account running online within just FOUR DAYS with Nationwide including sorting out all the POA stuff.

My overall experience is very good. I find their savings and cash ISA rates very competitive and I have now been saving with them for around 5 years and no issues.

The only reason I haven't given 5 stars is the setting up of the account and transfer of money just feels a little 'clunky' at the beginning.

These guys don’t know how to produce annul statement for business accounts as per HMRC rules . Completely incompetent and when you complain they get rude, nasty and aggressive!!

Using Aldermore is simple with a clear log in process and simple choices of where to put savings dependent on need. Being online we can move money when we want and find the account we have with Aldermore serves our needs well.

Promised better interest rates on maturity of my cash ISA but the 1 year rate was the same as for ANY customer. Rates for 2 and 3 year cash ISAs were 0.01% higher (that would be an extra £1 per annum based on a balance of £10,000) but those longer fix accounts had interest rates that were uncompetitive in the general market place anyway. Aldermore do not agree that this is misleading - I do, so have moved to another financial institution. Oh, and so has my wife. I’m sure that our combined 6 figure sum will not make any difference to Aldermore but I am happy to move on and seek an ethical financial institution, if one actually exists; if not I will move on again. For existing customers, just make sure that the interest rate that you sign up to is competitive and better than Aldermore are offering any Tom, D**k or Harry when they claim it is better. Bye bye Aldermore.
Update 18 Nov 2025. Following their request I supplied contact details. They contacted me by telephone and agreed that my review was fair and truthful !!

Just transferred a Cash ISA from another Bank to Aldermore. Started the process on Monday and all complete on Thursday. Both Aldermore and, I have to say, the transferring bank conducted the process seamlessly and I was kept informed at each stage. To say I am impressed is an understatement.

Trustpilot took down my recent 5 star review of Aldermore. They said they would put it back up if I showed them proof of my transaction with them and some very personal information. This I will not do.
I still rate Alermore 5 stars.

Impossible to access my savings account. Endless layers of difficult security, and finally an absolutely unreadable PIN sent through the post ! Nowhere nearly as good access as any other main bank you could name - far too complex and time-consuming, so am going to close it and put the money in an online account with easier access. A really rubbish arrangement, not thought through or customer-friendly at all.

Kind, supportive and knowledgable, the team are great thank you

After messing about with passwords for an hour I have to send an email.

The website is easy to use. Email communication is helpful. Interest rates are competitive.

Aldermore On-line banking is simple and easy to follow.
Dealing with maturity options was very straight forward.

Excellent service. Clear helpful information when changes need to be made.

Had a couple of savings accounts and everything was very straightforward to open and transfer when when they matured

Whether contacting by phone or online, everything seems logical and well explained. Staff are helpful, polite and knowledgeable and you feel that you are in safe hands.

I'd been happy with Aldermore for several years but they utterly screwed up my opening an account for my mother with dementia (under a Lasting power of Attorney). They eventually admitted most of the faults but it was stress I did not need. Further, the latest "2 withdrawals a year" account I opened with them has seen the interest rate drop - even as they introduce new accounts with the same rules with higher interest rates. Basically, screwing over loyal investors. On my one year anniversary they make no mention that I could incease my interest rate by 0.6% by swapping to an account with them WITH THE SAME CONDITIONS. No Longer Happy.

Very easy to make transfers between your Aldemore account and your linked account. Helpful phone support when needed. Sorry to be leaving them, but their interest rate this year is not the most competitive.