My overall experience is very good. I find their savings and cash ISA rates very competitive and I have now been saving with them for around 5 years and no issues. The only reason I haven't given 5... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been pretty pleased with Aldermore for several years after a friend gave me a recommendation. A clear and pleasant website (makes such a difference!), fair interest rates and good customer servic... See more
I have been with Aldermore for many years. Their ISA interest rate is very competitive, I can access my account online, and if I need any extra customer support, I can ring the help desk and speak to... See more
Company replied
A long a rather convoluted phone call with them this morning but the lady who dealt with our request (Claire) was brilliant..patient and helpful..service of this high standard means we continue, after... See more
Company details
Written by the company
We launched Aldermore in 2009 to help those with ideas, big or small, with the courage to take their own paths. From farmers to freelancers, our specialist lending and savings accounts can give you the support you need to help make things happen. We are here for those with ambition, because your success is our success. We call it banking for the bold. To get in touch, follow this link: www.aldermore.co.uk/help-centre/contact-us
Contact info
Reading, United Kingdom
- www.aldermore.co.uk
4.4
Excellent
6K reviews
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Excellence
Excellent deposit rates, simple to open. Have used previously and a returning customer. Website is so easy to navigate.
June 9, 2026
Unprompted review
Reply from Aldermore Bank
We're so glad you're a returning customer and find our deposit rates excellent and our website easy to use. We appreciate your kind words!
Service user excellent
Service user excellent, she generated more money for me
June 8, 2026
Unprompted review
Reply from Aldermore Bank
We are delighted to hear of your positive experience and appreciate your kind words.
absolutely archaic processes that…
absolutely archaic processes that require 7 days of snail mail to do anything, website feels like it was made by a student ten years ago. Not a modern banking experience.
June 10, 2026
Unprompted review
Reply from Aldermore Bank
Hi David, we're sorry this has been your experience. If you’d like to discuss your review and the points raised, then please message savings.feedback@aldermore.co.uk with your full name, email address associated with your account and postcode, we’ll contact you directly. Thank you
Brilliant service
Brilliant service. Offer competitive interest rates. Good communication. Can’t fault them.
June 8, 2026
Unprompted review
Reply from Aldermore Bank
We are so glad you had such a positive experience with us. Thank you for your kind words!
An excellent banking experience
I have banked with several better known financial companies and opened an account with Aldermore several years ago. They offer very competitive rates and I have found them a plasure to deal with. I have now transferred several more accounts to Aldermore as they mature simply because I think they are better.
June 9, 2026
Unprompted review
Reply from Aldermore Bank
We are so pleased to hear about your positive experience with us and that you find our rates competitive. Thank you for choosing us for your banking needs!
Poor customer service and management
Poor customer service, happy to open accounts but no help to close. Manager unavailable.
June 8, 2026
Unprompted review
Reply from Aldermore Bank
We’re sorry this has been your experience and would like to look into this for you. Please message savings.feedback@aldermore.co.uk with your full name, contact number and postcode, and we’ll contact you directly. Thank you.
The website works very nicely.
The website works very nicely enables you to get to the section of interest to you.To early to comment further just about to fund the account.
June 5, 2026
Reply from Aldermore Bank
We're glad our website navigation was helpful. We appreciate your positive feedback and look forward to your continued experience.
Have been with Aldermore quite a long…
Have been with Aldermore quite a long time now.
Savings rates are competitive and fair. Customer phone service people are really helpful too.
Good company to deal with.
June 2, 2026
Unprompted review
Reply from Aldermore Bank
We're so happy to hear you've had such a positive, long-standing experience with us. We truly appreciate your kind words about our rates and service!
If you want to talk to someone don't hold your breath
If you want to talk to someone don't hold your breath! I've been sat here waiting to talk to someone in Customer Service for for 26 minutes and I'm the first person in the queue! I spoke to them two week ago and was caller number 18 and waited over an hour. So frustrating..... I just don't understand how people can call this good customer service.
June 5, 2026
Unprompted review
Reply from Aldermore Bank
We’re sorry this has been your experience and would like to look into this for you. Please message savings.feedback@aldermore.co.uk with your full name, contact number and postcode, and we’ll contact you directly. Thank you.
EASY ACCESS ONLINE
EASY ACCESS ONLINE, RELIABLE INSTITUTION , ALDERMORE TEAM VERY EFFICIENT AND VERY CONTACTABLE.
June 2, 2026
Unprompted review
Reply from Aldermore Bank
We're so glad you found our online access easy and our team efficient and contactable. Thank you for your kind words!
All the staff are extremely helpful and…
All the staff are extremely helpful and all the savings accounts offer a great choice to suit all that wish to save for the future.
June 4, 2026
Unprompted review
Reply from Aldermore Bank
We're so glad to hear you find our staff helpful and our savings accounts suitable for your future plans. Thank you for your kind words!
Terrible procedure for transferring ISA
Terrible procedure for transferring money from matured Aldermore ISA to new ISA. On the plus side, good telephone support when it all goes wrong. But it is major headache transferring to a new Aldermore ISA
June 2, 2026
Unprompted review
Reply from Aldermore Bank
Hi Ferguson, we're sorry you've had difficulty transferring an ISA with us. Thanks for providing the additional information. We aren't aware of any issues with our online service, and pleased that our team were on hand to help you.
For future reference if needed, we have a handy guide on our website here:
https://www.aldermore.co.uk/savings-accounts/personal-savings-accounts/personal-savings-help-and-support/isa-help/transferring-an-isa/
Speedy and clear
May 28, 2026
Reply from Aldermore Bank
Thanks for your review Oklahoma, we're pleased to hear the experience was quick and clear for you.
Very efficient bank
Very efficient bank, very competitive rates of interest.Thank you Aldermore.
May 27, 2026
Unprompted review
Reply from Aldermore Bank
We are so happy to hear you're pleased with our efficiency and rates. Thank you for your kind words!
Waiting times to speak with someone?
I’ve had my account with Aldermore for many years, once you actually speak with an advisor they are always polite and helpful but…… trying to get through is an absolute nightmare, you have to hold on and wait for ages; the other day I waited for 55 minutes and today (as I’m leaving this review) I’m currently on 32 minutes and I’m apparently the “3rd person in the queue” still.
The number and account recognition system doesn’t work - never does; that’s a pain!!
May 29, 2026
Unprompted review
Reply from Aldermore Bank
Hi Russell Smith, thanks for your review. We've reached out to ask for some additional information to help us investigate and respond to your review. Please do send that so we can look into your feedback.
Thanks
Will keep taking payments!
missleading. You finish an agreement, make all your payments then they try to claim you never own the machine and they try to force you to sell it or keep making payments to them. They're a total rip off. Nothing was explained to me like this and do the usual 'its all in the agreement' yeah, the small print no one bothers to read. AWFUL.
May 28, 2026
Unprompted review
Reply from Aldermore Bank
Hi Madascheese, we're sorry to hear your review and experience with us.
We have investigated your agreement with us, and we have responded to you separately regarding the points raised above and next steps should you wish to follow up further.
Thanks again.
Reply from Aldermore Bank
Thanks for your review Richard, we're pleased you've found our service to be good.
Interest rate on the Isa was falling…
The interest rate on the Isa was falling but moving to a new fixed rate Isawas straightforward, and the telephone staff were extremely helpful.
May 26, 2026
Unprompted review
Reply from Aldermore Bank
We are pleased we could make your ISA transfer straightforward. Our team is always ready to assist.
Cannot access online
Normally I don’t have an issue with them but over the last 3 days I cannot access my account saying server is down. I did ring their customer service 2 days ago as it did worry me and they said they were having issues and were looking to resolve it. It’s still down which I didn’t expect from such a big company. I am looking in to alternative banking for peace of mind but I really don’t want the hassle of changing. Get it sorted Aldermore or you could lose customers.
May 25, 2026
Unprompted review
Reply from Aldermore Bank
Hi Val, the technical issue affecting our online banking and account opening services has now been resolved. We are sorry for any inconvenience this may have caused.
I have been trying to log on to my…
I have been trying to log on to my banking app all weekend and it has been unresponsive. I cant believe that an on line bank can be “down” this long ?
Does nobody work over a Bank Holiday ?
This is very poor service for an “On Line” bank , especially as there has been no notifications from them as to the issue. Aldermore….you can do better !!
May 26, 2026
Unprompted review
Reply from Aldermore Bank
We’re sorry this has been your experience. We’re aware of some technical issues which are impacting the usual standard of customer service we aim to deliver, and we’re working to resolve these ASAP. Thank you for your patience.
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