Aldermore Bank Reviews 

I am very happy with how my queries have been dealt with and the transfer and opening of my ISA accounts

Good web good rates and easy

The savings account did exactly what it was meant to do, that is what an investor wants.

Really good and easy to use Web site. I am in my 70's but found all the information very clear. Good competative interest rates and excellent customer service when dealing with my query.

I have had an account with Aldermore for a few years and have had absolutely no trouble with the accounts. This year I wished to transfer my funds into a new Cash ISA, but I made a mistake on the online form, which I did not spot, so the transaction did not progress. I contacted Customer Services via email (not a web chat form, thank heavens) and quickly received a 'phone call from a very pleasant lady who actually talked me through my mistake. Most institutions don't even give a contact email, never mind a personal call.
The website is good and informative, and the application process is simple and easy to follow, my error was a silly one.

Sharp deterioration since last year. They appear to have replaced staff with AI for correspondence, which does not address customers' concerns accurately. If a response from a staff member is received, it is poorly expressed, like this one, reproduced exactly: We accept are apologises if you are having problems regarding your online account
I've made a formal complaint and will be moving my money!

Transferring of my ISA was effortless. Good competitive interest rates on products. The website and application process was very clear and easy to complete.

Very efficient processing of transfers and the rapid response from customer service is outstanding. Larger organisations take days to respond then rarely answer the question asked! I had responses to queries within a few hours with clear answers.

Rosie was excellent and stayed on the phone to help me transfer funds to a new account. She was thoughtful and understood my trepidation in moving money online. Very good customer care from her.

Good ISA rate , easy to open on line

Without doubt, Aldermore has made the account opening and money moving processes as easy as possible, but as with all financial institutions, they reduce interest rates very rapidly but never put them back to competitive levels when the market rates rise.

Hi, Aldermore owe me a refund of over £1,000 and have not resolved this issue for over 3 months.
Out of sheer desperation, I'm hoping this route will prove more fruitful than what I've experienced to date.
Can someone from Aldermore PLEASE contact me so I can get my money back as promised.
I have phoned and spoken to staff 3 times after waiting almost an hour on hold before being answered each time. Frustratingly, once I'm off the phone, nothing that is agreed on the call is actioned and there are no follow up calls or emails. I have also emailed multiple times. The first email had a response stating they'd arranged a call back...but no call back. I have since emailed three more times, and now my emails are simply being ignored. I have also asked my broker to try from his end, but no success.
I then contacted their complaints department, again spending more time going through the whole protracted series of events. They said they'd speak internally and inaddition to my complaint, they'd get someone to contact me with next steps. A week later, no update and I have just received an email saying that I'll get a response in 8 weeks.
This is just unbelievable!
This issue has been ongoing now for over three months, with the possibility it's going to be another two... I would like my money back now... it's my money, not yours and what you're doing is absolutely scandalous.
Please contact me and resolve this today!
Regards
Chris

Understandable instructions for navigating through accounts.
CHAT messaging is quick to reply
If needed, able to speak to a person

Aldermore fixed isa rates are good,and account is easy to operate

Happy with Aldermore so far. Competitive rate of interest, easy to use website, prompt response to telephone call and able to speak to a person not a robot.

Opening a new cash ISA couldn’t have been easier

Opening the account was easy to follow and well communicated. An excellent monthly income rate for 5 years.

I opened an account online three days ago because of competitive rates and clear and simple website and online reviews being mostly very positive. I was really impressed. It was very simple, very quick and their communication is first class - simple and straightforward. I had a query as my User ID had not come through. I rang them. Again I was impressed - prompt response, helpful and competent person at the other end resolved the issue. As I say, this is very early days but I could not fault my experience to date - and I am far more used to being disappointed by these things - especially phone experiences!!

Have been with Aldermore a few years now. I found opening accounts was easy and the interest rates are very good. If I had a problem soon sorted in an efficient and friendly way. Very pleased with this company.

Excellent service and so easy to use. I have just opened an account and transferred in two ISAs, from different providers, in only a few days!