I had some issues with a self assembly corner sofa. The connections did not align. I contacted AR by email, and within 4 days ( including the weekend ), the matter was resolved. Chloe was extremely po... See more
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Review summary
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Ordered online a new cover for 5' Alexander rose bench seat to replace an old one . It arrived promptly and with clear instructions. Very pleased it is clearly an updated version, have placed a b... See more
Company replied
Superb quality bench and prompt delivery. I used the sealing treatment as recommended by Alexander Rose and not only does it help to protect the wood it does a brilliant job of highlighting the wood... See more
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Replacement cover, the ends had been chewed by mice, while stored over winter in the garage. Glad l didn’t have to replace the whole parasol. I have had Alexander Rose parasols for as long as I can... See more
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Company details
Written by the company
We design and manufacture premium garden furniture that combines timeless style with enduring quality. From benches and tables to chairs and contract pieces, every item is built using the finest materials and expert craftsmanship - made to withstand the elements and elevate outdoor spaces for years to come.
Contact info
Victoria Road 59, RH15 9LE, Burgess Hill, United Kingdom
- customerservices@alexander-rose.co.uk
- www.alexander-rose.co.uk
4.5
Excellent
178 reviews
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Replied to 100% of negative reviews
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Reply from Alexander Rose
Dear Sarah,
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear you were pleased with the speedy delivery, secure packaging, and excellent value. Your feedback is truly appreciated and means a great deal to our team. If you ever need anything, our team is always here to help.
Warm regards,
Alexander Rose Team
The service was great
The service was great, but the website indicated that National Trust members would receive a 10% discount - the discount code did not work.
March 17, 2026
Reply from Alexander Rose
Thank you for your review - we’re really pleased to hear that the service itself was great.
Regarding the National Trust member discount, we’re sorry for any confusion caused. We do occasionally provide discount codes to the National Trust for inclusion in their member communications, but this isn’t something that happens all the time. When codes are issued, they are created in limited batches and may have set expiry dates depending on when they were released.
If the code you tried came from an older magazine or has expired, it may no longer be active. Our customer care team would be very happy to take a look for you - please feel free to email us at customerservices@alexander-rose.co.uk and we’ll be glad to help.
Thank you again for taking the time to leave a review - we really appreciate it.
Warm regards,
Alexander Rose Team
Excellent high quality products and…
Excellent high quality products and great customer service with efficient delivery.
March 16, 2026
Reply from Alexander Rose
Dear Mr Bellis,
Thank you so much for your wonderful feedback. We’re delighted to hear that you’re pleased with the high quality of our products and that our customer service and delivery met your expectations.
We truly appreciate you taking the time to share your experience, and we hope you enjoy your furniture for many years to come. If you ever need anything, our team is always here to help.
Thanks again for your kind words.
Warm regards,
Alexander Rose Team
Really good quality
Really good quality, solid garden furniture. Arrived quickly and was well packed.
March 17, 2026
Reply from Alexander Rose
Thank you so much for your lovely review. We’re delighted to hear that you’re pleased with the quality and sturdiness of your garden furniture. It’s great to know it arrived quickly and well packed too - our team will be thrilled to hear this.
We hope you enjoy your furniture for many years to come, and if there’s ever anything we can help with, we’re always here.
Thanks again for taking the time to share your experience.
Warm regards,
Alexander Rose Team
Beautiful product
Beautiful product, looks great on our terrace. Brilliant value for money.
March 4, 2026
Reply from Alexander Rose
Dear Nia,
Thank you so much for your lovely review. We're delighted to hear that your new furniture looks beautiful on your terrace and that you feel it offers brilliant value for money. Knowing you're happy with your purchase truly means a lot to us.
If you ever need anything in the future, we’re always here to help.
Warm regards,
Alexander Rose Team
Reply from Alexander Rose
Dear Ron,
Thank you for taking the time to leave a review.
We’re really pleased to hear that you were able to get exactly what you needed without any issues.
If you ever need anything else, we’re here and happy to help!
Warm regards,
Alexander Rose Team
Reply from Alexander Rose
Thank you so much for your review.
We’re delighted to hear that your bench cover order was handled quickly and arrived within just three days. Providing fast, reliable service is something we really care about, so it’s great to know we hit the mark for you.
If there’s anything else you need or if we can help with another project, we’re always here to help.
Warm regards,
Alexander Rose Team
Quality product and customer service!
My wife and I had seen a garden table and chairs set in a Garden Centre whilst visiting family a long way from our home. We noted the supplier (Alexander Rose) and upon our return looked up their website. The set was available, but the colour of the parasol we had seen and wanted was not avaialble. I phoned customer services who confirmed that the colour we wanted was no longer avaialble, but suggested I contact the distribution centre to check. A very helpful gentleman checked the storage area and found the only remaining parasol of the colour we wanted! He advised which base to use and arranged for both to be delivered. Upon arrival I had difficulty getting the parasol pole to sit snuggly into the base housing and was concerned about the measure of movement of the parasol. I sent a video of the movement. My concern about the movement was answered satisfactorily, and a request made to the workshop manager to phone me about the housing. The call took longer to come than I hoped, but resulted in some clear instruction and the assurance that if the remedy didn't work a replacement would be sent without question. I am impressed with both the quality of the product and, overall, the quality of pre and post purchase customer service.
May 19, 2025
Reply from Alexander Rose
Dear Mark,
Thank you for sharing your experience. We're so pleased you found the perfect parasol and that our team could support you both before and after your purchase. We truly appreciate your patience and are delighted that the guidance provided helped resolve the issue. It’s wonderful to hear you’re impressed with the quality of both the product and the service.
If you need anything else or have any questions, we’re always here to help. Enjoy your new covers.
Warm regards,
Alexander Rose Team
Reply from Alexander Rose
Dear Gary,
Thank you so much for taking the time to share your review. We're delighted to hear that you’re enjoying your luxury garden chairs and that our team could provide helpful advice along the way. It’s wonderful to know the delivery met your expectations too.
Your feedback truly means a lot to us - we hope your new chairs bring you many relaxing moments in the garden.
Warm regards,
Alexander Rose Team
Reply from Alexander Rose
Dear Judy,
Thank you so much for your kind words. We’re thrilled to hear you’re pleased with both the product and the delivery.
Your support truly means a lot to us. If you ever need anything, we’re always here to help.
Warm regards,
Alexander Rose Team
Great company quick delivery def 5 star
March 10, 2026
Reply from Alexander Rose
Dear Annamaria,
Thank you so much for the wonderful 5‑star review. We’re delighted to hear that your delivery arrived quickly.
Your support means a lot to us. If you ever need anything else, we’re always here to help.
Warm regard,
Alexander Rose Team
Replacement cover
Replacement cover, the ends had been chewed by mice, while stored over winter in the garage. Glad l didn’t have to replace the whole parasol. I have had Alexander Rose parasols for as long as I can remember. There are cheaper options but in terms of longevity and quality, they can’t be beaten
March 5, 2026
Reply from Alexander Rose
Dear Alison,
Thank you so much for taking the time to share your lovely review. We’re really pleased to hear that your replacement cover resolved the issue.
It’s wonderful to know you’ve been choosing Alexander Rose parasols for so many years. Your loyalty means a great deal to us, and we’re delighted that the quality and longevity continue to meet your expectations.
Should you require any further assistance, please do not hesitate to contact us.
Warm regards,
Alexander Rose Team
Cushion covers
I was kept informed when the covers would be delivered and they arrived as promised
March 3, 2026
Reply from Alexander Rose
Dear Anne,
Thank you so much for your lovely review. We're delighted to hear that you were kept well informed and that your cushion covers arrived right on time.
If you need anything else or have any questions, we’re always here to help. Enjoy your new covers.
Warm regards,
Alexander Rose Team
Good service
Phone call asking for information was handled well. It was easy to use the website for ordering. Staff kept us informed of our order and delivery.
February 17, 2026
Reply from Alexander Rose
Dear Julie,
Thank you so much for your kind review. We’re delighted to hear that our team handled your call well and that you found our website easy to use. It’s wonderful to know you felt well informed throughout the ordering and delivery process.
We truly appreciate you taking the time to share your feedback, and we hope to welcome you back again soon.
Warm regards,
Alexander Rose Team
Reply from Alexander Rose
Dear Martin,
Thank you for your review and for choosing to support a local company - it truly means a lot to us. We’re proud to serve our community, and we’re delighted to have you as a customer.
If there’s ever anything more, we can do for you, we’re always here to help.
Warm regards,
Alexander Rose Team
Service and quality of products.
When I was chosen to pick a new bench by my church l knew I had to get it right. I’m a retired carpenter so I knew exactly what I was looking for. After days of fruitless searching I finally landed on the Alexander Rose website and my search was over. The bench made from Roble is absolutely magnificent. You won’t find a better bench in the UK.
Then I come to the dream team of Chester and Georgie. It was Chester who knows the product backwards that persuaded me to order the bench. Georgie who arranged to have the bench delivered on a specific date and time and Georgie got things absolutely spot on. I can’t thank Chester and Georgie enough for what they did for me.
If you are in the market for a beautiful bench made from beautiful wood then look no future than Alexander Rose.
March 5, 2026
Unprompted review
Reply from Alexander Rose
Dear Roger,
Thank you so much for taking the time to share such a thoughtful and detailed review. We’re genuinely honoured that you chose Alexander Rose for something as meaningful as selecting a new bench for your church, and even more so knowing it had to meet the high standards of a retired carpenter.
Hearing that our Roble bench exceeded your expectations truly means a lot to us. Roble is one of our finest timbers and knowing it has found a place in your community makes it all the more special.
We’ll make sure your kind words are passed on to Chester and Georgie. They take great pride in supporting our customers, and they’ll be absolutely delighted to know that their product knowledge, care, and attention made such a positive difference to your experience.
Thank you again for your trust, your recommendation, and for choosing Alexander Rose. We hope the bench brings beauty and comfort to your church for many years to come.
Best regards,
Alexander Rose Team
Reply from Alexander Rose
Dear Barry,
Thank you very much for your kind words. We’re delighted to hear that you were pleased with the service you received from Alexander Rose.
If there’s anything else you need, we’re always here to help.
Thank you again for choosing us.
Best regards,
Alexander Rose Team
Reply from Alexander Rose
Dear Steve,
Thank you so much for your kind words. We’re delighted to hear that you received excellent service and that your spare part arrived quickly.
If you ever need anything else, we’re always here to help.
Thanks again for choosing us.
Kind regards,
Alexander Rose Team
5' bench cover
Ordered online a new cover for 5' Alexander
rose bench seat to replace an old one . It arrived promptly and with clear instructions. Very pleased it is clearly an updated version, have placed a bucket on seat to allow airflow, per instructions,and used
tent pegs to secure base
Very pleased.
February 11, 2026
Reply from Alexander Rose
Dear Barbara,
Thank you for your lovely review. We’re delighted your updated 5' bench cover arrived quickly and that the instructions were clear and easy to follow. We're so pleased you’re happy with the fit and setup.
If you ever need anything else, we’re always here to help.
Best regards,
Alexander Rose Team
What made my experience with Alexander…
What made my experience with Alexander Rose so good was their honesty and openness about a delivery issue they were having when I placed my order. They kept me informed of progress, and when the product did arrive it was really good quality.
January 21, 2026
Reply from Alexander Rose
Dear Theresa,
Thank you so much for your wonderful review. We’re delighted to hear that our honesty and communication made a positive difference to your experience.
While we always aim for smooth and timely deliveries, we truly appreciate your understanding and patience during the delay. It’s great to know that you felt well informed throughout the process and that you are pleased with the quality of your product.
Thank you again for choosing Alexander Rose.
Best regards,
Alexander Rose Team
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