Replacement cover, the ends had been chewed by mice, while stored over winter in the garage. Glad l didn’t have to replace the whole parasol. I have had Alexander Rose parasols for as long as I can... See more
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Review summary
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Reviews shaping this summary
Ordered online a new cover for 5' Alexander rose bench seat to replace an old one . It arrived promptly and with clear instructions. Very pleased it is clearly an updated version, have placed a b... See more
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This company needs to be congratulated for its efficiency and quality of customer service.I bought an acacia wooden table that arrived with the box torn which had caused slight marking on the table to... See more
Company replied
Super comfortable chairs exactly as we wanted them. The back cushions are fiddly to fit but we're getting better with practice. We had some issues with the legs but these were resolved quickly and e... See more
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Company details
Written by the company
We design and manufacture premium garden furniture that combines timeless style with enduring quality. From benches and tables to chairs and contract pieces, every item is built using the finest materials and expert craftsmanship - made to withstand the elements and elevate outdoor spaces for years to come.
Contact info
Victoria Road 59, RH15 9LE, Burgess Hill, United Kingdom
- customerservices@alexander-rose.co.uk
- www.alexander-rose.co.uk
4.6
Excellent
140 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I received excellent customer service
I received excellent customer service. I was informed immediately by Alexander Rose that the item I had ordered online was out of stock. I was offered an alternative at no additional charge which arrived very quickly. I am extremely happy with the quality and appearance of this product. A great little set of garden furniture.
April 21, 2026
Reply from Alexander Rose
Dear Janet,
Thank you so much for your wonderful feedback. We’re delighted to hear that you received excellent customer service and that our team was able to promptly inform you about the stock issue and provide a suitable alternative at no additional cost. It’s great to know your order arrived quickly and that you’re extremely happy with both the quality and appearance of your new garden furniture. We’re especially pleased that it’s proven to be such a great little set for your garden.
Warm regards,
Alexander Rose Team
Reply from Alexander Rose
Dear Martin,
Thank you for taking the time to share your experience. We’re delighted to hear that you found our phone communications to be good. Providing clear, helpful, and friendly support is very important to us, and your feedback is truly appreciated.
If you ever need any assistance or have any questions in the future, please don’t hesitate to get in touch - we’re always happy to help.
Warm regards,
Alexander Rose Team
Very good service though let down by…
Very good service though let down by second delivery man who was not obliging at all!
April 23, 2026
Reply from Alexander Rose
Dear Linda,
Thank you for taking the time to share your feedback. We’re really pleased to hear that you were happy with the service overall, but we’re very sorry to learn that your experience was let down by the second delivery. This certainly isn’t the level of service we aim to provide, and we appreciate you highlighting it so we can address this and ensure improvements are made.
Thank you again for your comments, and we hope to have the opportunity to provide you with a fully positive experience in the future.
Warm regards,
Alexander Rose Team
Reply from Alexander Rose
Dear Susan,
Thank you for taking the time to share your feedback. We’re delighted to hear that everything went smoothly - from ordering through communication to delivery.
If you ever need any assistance or have any questions in the future, please don’t hesitate to get in touch - we’re always happy to help.
Warm regards,
Alexander Rose Team
A very good quality extending table
A very good quality extending table, put together by the white glove service who were very polite, quick and cleared away all the packaging. Recommended.
April 2, 2026
Reply from Alexander Rose
Dear Penny,
Thank you for your kind recommendation. We’re delighted to hear you’re pleased with the quality of your extending table and that our white glove delivery partner made the experience smooth and efficient. Your feedback is very much appreciated.
If you ever need any assistance or have any questions in the future, please don’t hesitate to get in touch - we’re always happy to help.
Warm regards,
Alexander Rose Team
Reply from Alexander Rose
Dear Helen,
Thank you for your lovely feedback. We’re delighted to hear you found both the service and the quality excellent. Your kind words are greatly appreciated.
Warm regards,
Alexander Rose Team
Very good experience
Good customer service, well packaged and delivered on day of our choice,
April 2, 2026
Reply from Alexander Rose
Thank you for your kind feedback. We’re delighted to hear you had a very good experience and that our customer service, packaging, and delivery met your expectations. We really appreciate you taking the time to share this.
If you ever need any assistance or have any questions in the future, please don’t hesitate to get in touch - we’re always happy to help.
Warm regards,
Alexander Rose Team
Delivery experience
I was just a bit surprised having paid a delivery charge, at the longish delivery time for an off the shelf stock item, accessory. That is a bench cover.
April 2, 2026
Reply from Alexander Rose
Dear John,
Thank you for your feedback. We’re sorry to hear the delivery time didn’t meet your expectations. We understand how important this is, and your comments have been shared with our team so we can review and improve the experience going forward.
Warm regards,
Alexander Rose Team
Lovely bench very nicely made and very…
Lovely bench very nicely made and very comfortable to sit on without cushions.
April 2, 2026
Reply from Alexander Rose
Dear Mr Cooper,
Thank you so much for taking the time to leave such a kind review. We’re delighted to hear that you’re pleased with your bench and that you find it both beautifully made and comfortable to enjoy even without cushions. It’s always wonderful to know that the craftsmanship and comfort of our pieces are being appreciated as intended.
Thank you again for your support, and we hope your bench brings you many years of enjoyment.
Warm regards,
Alexander Rose Team
Excellent service if any problems quick…
Excellent service if any problems quick response
April 2, 2026
Reply from Alexander Rose
Dear Caroline,
Thank you for taking the time to share your positive feedback. We’re delighted to hear that you received excellent service and that our team was able to respond quickly whenever there was a problem.
If you require any further assistance or have questions in the future, please don’t hesitate to contact us - our team is always on hand to help.
Warm regards,
Alexander Rose Team
Reply from Alexander Rose
Dear Jane,
Thank you for your lovely feedback. We’re so pleased to hear that you found our staff helpful and that you’re happy with the quality and fit of the cover. Your comments mean a great deal to us and help reassure us that we’re delivering the level of service and product quality our customers expect.
If you ever need any assistance or have any questions in the future, please don’t hesitate to get in touch - we’re always happy to help.
Warm regards,
Alexander Rose Team
This company needs to be congratulated…
This company needs to be congratulated for its efficiency and quality of customer service.I bought an acacia wooden table that arrived with the box torn which had caused slight marking on the table top. I sent photos of the table and spoke to a very helpful assistant. Within a few hours of my conversation I was offered a replacement table free of charge!
April 2, 2026
Reply from Alexander Rose
Dear William,
Thank you very much for taking the time to share your experience. While we’re sorry to hear the table arrived with damaged packaging, we’re pleased that our team was able to respond quickly and offer a replacement. Your kind words about our efficiency and customer service are truly appreciated.
If you ever need any assistance or have any questions in the future, please don’t hesitate to get in touch - we’re always happy to help.
Warm regards,
Alexander Rose Team
The bench was a birthday gift.
The bench was a birthday gift and arrived in time for my wife to assemble it and for us to deliver to the birthday boy!
April 2, 2026
Reply from Alexander Rose
Dear James,
Thank you for sharing your experience with us. We’re delighted to hear that the bench arrived in time and played a part in making the birthday celebration a success. It’s especially lovely to know it was assembled and delivered just in time for the birthday recipient - what a thoughtful gift.
Warm regards,
Alexander Rose Team
Quality furniture and immediate…
Quality furniture and immediate response to online purchase of accessories.
April 2, 2026
Reply from Alexander Rose
Dear Richard,
Thank you for your positive feedback. We’re delighted to hear that you’re pleased with the quality of our furniture and the immediate response to your online purchase of accessories.
If you ever need any assistance or have any questions in the future, please don’t hesitate to get in touch - we’re always happy to help.
Warm regards,
Alexander Rose Team
Garden table…
Don’t like the polyurethane paint finish! The last one I bought from you stained wood and much more practical and natural looking
April 2, 2026
Reply from Alexander Rose
Dear Customer,
Thank you for taking the time to share your feedback. We’re sorry to hear that the polyurethane paint finish on your garden table hasn’t met your expectations. We understand that a stained wood finish offers a more natural look and can feel more practical to some customers, and we appreciate you highlighting this comparison with your previous purchase.
Your comments are valuable and will be shared with our product team, as they help us review finishes and ensure we continue to meet our customers’ preferences. If you’d like to discuss your concerns further or explore alternative options in our range, our customer service team would be happy to help.
Warm regards,
Alexander Rose Team
Reply from Alexander Rose
Dear David,
Thank you for your kind review. We’re very pleased to hear that you found our communication and delivery to be very good. Providing a smooth and reliable experience from start to finish is something we take great pride in, so your feedback is truly appreciated.
Warm regards,
Alexander Rose Team
I always use this for my Nova…
I always use this for my Nova furniture, it keeps it looking good.
April 2, 2026
Reply from Alexander Rose
Dear Mr Edward,
Thank you for taking the time to share your feedback. We’re delighted to hear that you always use this on your Nova furniture and that it helps keep it looking good. Your continued trust means a great deal to us, and it’s wonderful to know our products are supporting the long-lasting appearance of your furniture.
Warm regards,
Alexander Rose Team
Reply from Alexander Rose
Dear Dave,
Thank you for taking the time to leave a review.
We’re really glad everything went smoothly and that your order was delivered as expected.
We really appreciate your support and hope you enjoy your purchase.
Warm Regards,
Alexander Rose Team
Reply from Alexander Rose
Dear Becca,
Thank you for sharing your lovely review. We’re so pleased to hear that you found the ordering process easy, the delivery efficient, and that you’re happy with your product. Your feedback is truly appreciated and means a lot to our team.
If you ever need any assistance or have any questions in the future, please don’t hesitate to get in touch - we’re always happy to help.
Warm regards,
Alexander Rose Team
Reply from Alexander Rose
Dear Leah,
Thank you for taking the time to leave such a lovely review. We’re delighted to hear that you’re pleased with the product and that it was delivered efficiently.
If you ever need any assistance or have any questions in the future, please don’t hesitate to get in touch - we’re always happy to help.
Warm regards,
Alexander Rose Team
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