Lovely, polite, and knowledgeable staff member took me through the process and gave me any options. Able to answer all my questions without making me feel foolish. Straight forward experience and not... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About AllClear Travel Insurance
Written by the company
Medical Travel Insurance for all
We believe everyone has the right to travel. Our policies have no upper age limit, and we can cover over 1,300 medical conditions. We provide specialist Medical Travel Insurance for people with pre-existing conditions who may find it difficult to find cover elsewhere.
Join the 3.5+ million people we've covered today.
Travel Insurance approved by experts
Our Gold Plus and Platinum Travel Insurance is a Which? Best Buy. We are also Reader recommended by Good Housekeeping and have won numerous industry awards for our customer service.
Choose from 5 star Defaqto rated policies, available online and over the telephone.
24 hour emergency medical support
Our emergency medical assistance team are available 24/7. All policies cover medical expenses and repatriation.
Freephone our UK Contact Centres
Speak with our UK-based expert agents. Freephone 0800 848 8608 and plan holidays with peace of mind today.
Travel Insurance Annual Travel Insurance Medical Travel Insurance Seniors Travel Insurance Contact Us
Written by the company
Contact info
AllClear House, 1 Redwing Court, Ashton Road, Romford, RM3 8QQ, Essex, United Kingdom
- 0800 848 8608
- info@allcleartravel.co.uk
- www.allcleartravel.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic telephone support from advisors
Really clear information provided online and with the telephone advisors. Gary and Eden were amazing as I worked out which policy I wanted. Very pleased with Allclear, especially with the glowing endorsement from Which!
Really competitive quotes and excellent…
Really competitive quotes and excellent staff
May use AI-assist with repliesRead more
Rigid policy to change travel date
I obtained travel insurance on 5-Sep and realised that I had made a mistake in the date - I was due to leave at 22:10 on 7 Sep while I had put in the departure date as 8 Sep (ie less than 2 hours later).
So I called AllClear within a couple hours of obtaining the insurance and after a very long wait was informed that this matter would have to be referred to the Technical Team who did not work at weekends and would let me know on Monday 7-Sep (the day of my actual travel) whether the date could be amended or not.
I called AllClear again the next day to request a change as it was not desirable for me to leave it till the last minute, but got the same answer. So I cancelled the insurance and went to another insurer.
I must mention that the staff were courteous and helpful but probably couldn’t change the date as it was not within their remit.
My only reason for giving two stars is AllClear’s rigid policy of not changing the date when I was travelling only two hours earlier. And I gave them more than 48 hours notice. It was done by another insurer immediately.

Reply from AllClear Travel Insurance
Joe was patient and no fuss done in no…
Joe was patient and no fuss done in no time. Thank you
All faultless during Amy questions or…
All faultless during any questions or updating that is needed, informative and policy always explained well.
Reassuring and helpful
Liz was very reassuring and very professional but warm aswell . She was very clear in her explanations and what it all meant
The colleagues are all so knowledgeable…
The colleagues are all so knowledgeable and courteous. Just so easy to deal with.
My experience was very good.
My experience was very good.
The staff member Gemma C was fantastic
Thank you so much
Felix was very helpful and explained…
Felix was very helpful and explained all details very thoroughly
Fin was very competent explained the…
Fin was very competent explained the policy well and was personable and professional.
I called for a new policy this morning
I called for a new policy this morning. The female agent who took my information was so helpful. I get anxious in case I miss out anything relevant. I like to go over all conditions in case it should be declared. This obviously is time consuming for the agent ( sorry I have forgotten her name. Began with Sh possibly. She never rushed me and talked me through the process.
Excellent
Caroline
Waw! Motorcycle cover!
Waw! What a positive experience! Was looking for holiday travel insurance for a motorcycle trip to Spain. Having tried many providers before hand, I went off a Facebook touring group recommendation and tried All Clear. Apart from a rather lengthy entrance spiel from a computer that nearly put me to sleep, the brilliant human being that I dealt with more than made up for it. Apologies to him, but I didn't get the name of the male operator and I'm sorry for that, as he deserved a mention. Previously I'd got an Internet only accessible quote from Carol Nash, one from my own insurer Bikesure, and a couple of others via Internet search engines, but All Clear came out with their Which magazine top rated gold cover at £27.98! The nearest competitor was £45. I even went through a few questions again with the operator to make sure the questions were covered correctly! Their cover covers all cc bikes as long as you have a license to ride that category. Many providers will only cover up to 125cc. Hopefully I won't need to write a review on claiming with this company, but I'd like to hope they would be equally as proficient if I did! Well done All Clear!
After taking my policy out last year…
After taking my policy out last year renewing it this year with All Clear was a simple decision. The quote was less than last year which was great and that was for the same cover. Jessica the young lady I spoke too was very polite and professional and answered all of my questions which put my mind at rest. Thank you All Clear
The young lady that helped us with…
The young lady that helped us with everything and explained it we were very grateful for what she did her name is EDEN 😘
It was OK
It was OK, but disappointed I couldn't have an extension on my policy, only a 4 day overlap was needed
Good response to phone enquiry
Good response to phone enquiry. Prompt and clear questions. Costs provided quickly and clearly. Customer service representative courteous.
Excellent thanks
How to really help people
I've just arranged travel insurance with AllClear. I was really pleased with how simple the whole process was. Nicola was an absolute star, going through everything in great detail whilst looking at the best policy to suit my needs. So friendly and helpful - despite having to evacuate when a fire alarm was activated - I can't speak highly enough of her. Very professional and very impressive. A real credit to AllClear. Thank you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







