Alliance London Reviews 6

Very disappointing experience with Alliance East London Ltd.

We rented a flat at Grace Lodge, 181 Clarence Road, E5 8EE for one year and experienced ongoing mice issues in the building, which were repeatedly reported but never properly resolved.

Communication with property manager Jakir Hussain was consistently poor. Responses were slow, issues dragged on for weeks, and reaching anyone when something needed fixing felt almost impossible. Jakir Hussain proved to be a benchmark of unprofessional communication, zero empathy, and complete unwillingness to help tenants.

At the end of the tenancy, we genuinely tried to resolve everything fairly. However, instead of constructive communication, the process became unnecessarily prolonged and unprofessional. The agency attempted to charge us additional unfair costs through the deposit process, but we challenged this through the DPS dispute resolution service and won the case — the disputed charges were rejected.
It took 2 months to receive the main part of our deposit back. The remaining amount was disputed — we won the case, but have still not received the funds to this day. It has been almost 4 months since we moved out, and the matter is still not fully resolved.

The landlord is former footballer Joe Cole — which makes this even more disappointing. You’d expect someone with his public profile to hold their properties to a higher standard of management and tenant care.

We would not recommend Alliance East London Ltd or this property to anyone. Unprofessional. Untransparent. Unfair.

I have had an excellent experience with the services provided by Anna Groves! Cannot recommend her enough. Super all the way.

Viktorija Taraskeviciute and Ali Erdogan were so helpful and made moving as stress free as possible. I was kept updated on the process and made moving from Leeds to London a smooth journey

Anna ,Viktoria and Sam were fantastic in every way and achieved a very satisfactory result .I am very pleased with this office and the people I dealt with .

I have had a very disappointing experience with this agency.

When I moved into the property, it was already in poor and dirty condition, and I have videos showing this at check-in. A few months later, a cockroach infestation started. I immediately reported the issue to both the landlord and the agency, sending photos, videos and emails. However, they only arranged an inspection after one month, just to look at the situation. Even after that visit, no proper action was taken, and I was forced to live in those conditions for two more months.

Before leaving the property, I thoroughly cleaned the flat and left it in a much better condition than when I moved in. I have submitted dated photos and videos showing the condition at check-out to DPS as part of a formal deposit dispute.

Despite providing clear evidence of the property’s condition at both check-in and check-out, the landlord still requested a £200 deduction from my deposit for cleaning, and the agency did not intervene or support me in any way.

This experience has been stressful, unprofessional and unacceptable. I have now raised a formal dispute with DPS and submitted all my evidence.

Based on my experience, I do not recommend this agency.

I was a tenant in the property managed by Alliance London agency. Unlike the previous agency who managed the property they proved to be very professional, reasonable and polite. I would recommend them to both tenants and landlord.