Allroundercricket Reviews 1,026

Poor customer service. Ordered all rounder cricket shoes received spiked ones and immediately contacted them via email as phone lines are never ever answered. Received email with instructions but NO attached label to allow me to return the wrong ones. Still also never had or informed on when the correct shoes will be delivered. After 4 emails and comments and other social media comments (now blocked) I am still £50 down with a pair of shoes I do not want cannot return. A shame because they were good to buy from but never again

Really good prices for cricket shoes- great customer service have used twice now. Would definitely use again.

Received a damaged bat and what a painful experience trying to get it replaced.
After 6 days I had a response saying they would take it back to inspect but I had to take it to a drop off point.

Missed my daughters Bday which they were aware of. Will never use again.

I ordered cricket helmet for my son on friday and it arrived today. I was kept informed all along and was impressed with the service. Price was great and had extra £5off when i registered. I have no issue recommending allround cricket.

Terrible customer support. Emailed, sent forms from the website and used live chat. No response.

Shocking I ordered some hockey shoes they were a bit small have called ( keep getting answer phone) emailed and tried live chat but no one response to anything I’m out of pocket and unable to return these shoes and have had to go elsewhere for another pair. Do Not use!!!!!

DO NOT USE!
Ordered 3 items, only two arrived. I rang and emailed regularly over the course of 2 weeks - no response. Had to get my bank to refund me.

I agree with all of the other reviews. I bought a Feed Buddy Pro for my son for Christmas. Product was faulty, I have e mailed, contacted via chat, returned the product, 4 weeks later no response at all and £125 out of pocket. You would think a reply would not be too much! Please can someone contact me!

Avoid at all costs!! ZERO customer service. I ordered a £220 cricket bat on 1st December 2023 as a Christmas present. On the website it said it was a pre-order and would be delivered by 18th December.
On 18th December after hearing nothing I tried to contact them on live chat, my message was read and ignored, after 10 minutes I was kicked off the live chat. I followed this up by phoning and getting an automated messaged so I also emailed on 19th Dec. and requested a refund if my item couldn’t be delivered.
By 1st Jan I hadn’t heard anything so I was a little p!ssed to say the least. I found the company directors details via companies house on the .gov website (anyone can do this :D) names, address etc. found them on social media and turns out I have a friend of a friend of a friend high up in the business world of Yorkshire. Luckily my contact messaged the director of this abysmal company….THE BAT WAS POSTED OUT THE NEXT DAY!!!! Zero contact from the company though, no explanation why it took for the director to be contacted to actually send my item out. I urge you to report this company to the Financial Conduct Authority and Trading Standards if warranted. How this company is still trading is baffling! From previous reviews it seems apparent that some people aren’t getting any items or refunds and are being left out of pocket having to try and claim back through their bank which is disgusting.

Ordered before Xmas from here. Didn't get a receipt attached to my email. Item was faulty, told I need to report in 7days. How's that possible if it was a Xmas present. After several emails they've still not contacted me regarding a refund or a replacement. Avoid like the plague.

I ordered an Airtrack mat for my daughters Christmas present at the end of Nov, delivery was all fine but when opened at Christmas it deflates after a few hours so is not usable. I have contacted via email, contact forms, live chat, FB messenger (which I can see have been read but no response) and tried ringing the numbers given to both the shops and customer services. The shops are not answered and CS just is answerphone message saying email or live chat which I have done with no response. I want a refund and collection of the faulty item but looks like I wont get this and will have to try gaining it through my bank. What awful customer services

On 3 Dec I ordered a cricket bat from you (#8000042013). You took my money on 4 December despite subsequently informing me that this was a pre-order and there was a delay. Because of this I emailed you on 13th December to alter the delivery to and address in Folkestone, where I and the recipient would be for Christmas. As I was travelling to Kent on 20 Dec DHL messaged me to inform me that the bat had been delivered to my address in Teignmouth and that I had signed for it! It had, in fact been dumped on my doorstep where my kind neighbour had to rescue it and went to the trouble, expense and stress of forwarding it to Folkestone in time for my little grandson to received it at Christmas. Despite at least 2 emails to your company asking for an explanation, apology and compensation for not inconsiderable cost of re-delivery and stress caused, I have heard nothing! I will not be buying from you again and neither will any of my cricket loving friends and relations.

Wonderful customer service. Prompt replies to my emails and very understanding when requesting an exchange. Don't hesitate to order goods.

Ordered and paid for,a pair of DSC pro batting gloves 11 days ago not a word from this company.I emailed them ,no response, telephoned them, no response, no on line chat facility getting rather concerned,paid my money no product!!

I was quite concerned after having placed the order and then seen the negative reviews on trustpilot, however my experience was very positive. The hockey stick was at a very competitive price (this year's model), and when I contacted Allrounder on live chat I had a response AND a phone call from them within 5 minutes confirming that my stick would be with me this week (I ordered it last week). It's now Thursday and the stick arrived today in perfect condition.

I order equipment for my son, I have yet to receive my delivery and no response after numerous attempts to contact them! Disgusting service

Sent wrong item, no apology. Refused to acknowledge it was their error and said it was the item that I had ordered. The item described & shown on their website I ordered wasn't the item I received.
Told me to return it and request replacement and heard nothing to my follow up enquires. Whose paying for the return and postage? Me apparently?!
Ironically their website states...
"We have invested heavily in technology, systems and stock to provide our customers with the ultimate cricket retail experience whether in store or on our website.
Both in-store and online we have our expert teams on hand to help with any cricketing query you may have. Our Managing Director is an ex professional cricketer of 11 years and most of our customer facing staff play cricket to high levels providing unrivalled expert advice."
Actions speak louder than words. Avoid. Disgraceful customer service.

Hard to beat on price but that's for a reason. Have made several orders from All Rounder over time, sometimes bats, sometimes gloves, sometimes boots etc. My gut feeling as that the reason their prices are so low is that they are sometimes taking manufacturer-defected products wholesale at bargain prices and distributing them at regular sale prices, making a very tidy profit by doing so.

The Grade 1 bats I've received from them are never quite right in terms of quality, whether that be the springiness of the blade, the condition of the edges or handle flexibility. They aren't the kind of the quality you would expect for the range/grade, but they are the kind of quality you would expect for the price, if you catch my drift.

The gloves I purchased were DSC's top of the line but the RH thumb is stitched on poorly and at an odd angle, making them a slightly uncomfortable wear. They were half price compared to RRP and significantly cheaper than could be found elsewhere. I guess this is the reason why.

If you're looking for cheaper intermediate gear, it's OK. If you're looking for top-of-the-line products, pay the extra and go elsewhere. No matter what they say they're selling, it's never quite what you expect it to be.

To start with the site offered a discount code, BF2023. It didn’t work so another family member tried, again didn’t work but we ordered anyway. Used the contact form to ask why the discount didn’t work- no response at all. Left it a couple of days and asked again. No response again. Used facebook messenger and had a quick reply asking how they could help. Explained and no further reply. Lastly, £5.99 postage and packaging for one cricket ball!!!

Truly awful customer service. 1 month on from a partially delivered order, 5 or 6 emails ignored. Money taken and 2 products missing.