Allroundercricket Reviews 1,026

I have placed an order over 10 days ago and heard nothing from the company since. They have my money and I have not received my goods. I have emailed 3 times and heard nothing back. I have called both stores and the phone just rings off the hook. Does anyone know how I can contact them and get my money back?

They have not responded to a returned faulty cricket bat and failed to respond to me for the last 3 months, they have my bat and my money.
Do not use this company

Ordered a cricket bat for my son on the All Rounder Cricket website, well priced and easy ordering process.

Got a call from Matt in their customer service team the next day to say thanks for the order but they weren’t happy with the quality of the bat so didn’t want to sell it to me.

As no others of this make and model in stock, Matt took time to go through the options available and make his recommendations. Really easy to deal with him and the whole process was very positive. Talked through a few other options and kept me informed when the bat was dispatched.

Based on this very good experience, I will happily recommend All Rounder Cricket.

Ordered cricket shoes a month ago, got the wrong size, sent them back but despite multiple emails and calls I can’t get a response or confirmation of having the replacement pair sent.

Just no need for such poor service.

Purchased a large Gray Nicolls duffle cricket bag at the end of December for my son. He only started using it at the start of this summer season. Already there are two large areas where the zips are coming away from the seam leaving large holes in two of the compartments. Customer service replied there is nothing they can do as the purchase is beyond the 6 month manufacturing warranty. Poor quality item if it can’t even last one summer cricket season. Poor customer service not offering a refund or the option to get it repaired. Won’t use this company again.

Placed an order for 3 items nearly 6 weeks ago. Received no items at all. Have received a couple of responses from customer service about my items but as of yet no items have been shipped or received. Truly deserve this 1 star review along with the others they are collecting. Whoever is running this company needs to take a long hard look at how they are operating because it’s truly shocking.

had a pair of wicket keeping gloves that split along the fingers after only 5-6 games haven't been able to call them and haven't heard from them in regard to how they intend on rectifying this problem very poor communication pay a little extra and get better customer service else where

Allrounder is an awful company to deal with. No after sales service, rude staff, cannot speak to anyone on phone, don't reply to emails and warranty info not displayed clearly. Purchased cricket boots in November for a Christmas present, obviously not used until April, worn twice and stud casings totally came away and they won't replace because they say that they are outside the 6 month warranty.

Order placed, not received.
Calls not answered, live chat never avaliable, emails not replied to.
Awful customer services and reading the other reviews, I'm not hopeful I will receive my items.

Bought cricket shoes for a birthday present in May! They sent me 2 left shoes. Been trying to get in touch via phone, email and online chat since to no avail. Absolute sham. If they can receive your order they can receive a email. Not interested no customer service.

Like others have commented, their customer service is appalling. I ordered some cricket pads, but unfortunately they are the wrong size and need to be returned. The website says to email them to discuss the return, but despite having sent four emails and tried to contact them several times via the live chat function, I am getting no response, so I have no idea how to go about returning them, or have any comfort that I will receive a replacement/refund should I take it upon myself to just return the goods without awaiting confirmation. Why oh why do companies insist upon email communication if they ignore all emails, it's so frustrating.

As a few other reviews have written, received order no problem. Returns policy instructs you to email them first which I did on the day of delivery. No response to email. So another email sent. A third email has now been sent still no reply to any. I have also used the online chat which no one has responded to. I have messaged on Facebook still no reply. I am now going to drive to their store in Sheffield to return in person and take this further! Absolute joke! I am now past my 14 day return but that will not stop me, I have followed their policy and they cannot even respond!

As others have already stated, shocking customer service. Well, no customer service really.

Was sent the wrong sized item. Double checked the order which was the correct size so a clear error on their part.

Ne response to email. Phoneline directs you to the online support from website. Left multiple messages on there as nobody available to chat to and again zero response.

I have dealt with plenty of reputable cricket resources online and never had an issue.

Will never use again.

I bought a cricket bag for £97.99 which broke after 2 uses. I eventually managed to get a refund form, however, I had no refund yet, that was 2 weeks ago!

Well let me begin with the fact that I never received my goods and had to buy it from elsewhere but through no fault of All rounder cricket. Their courier leaves a lot to be desired and most probably costs them a lot in reputation and costs of lost goods but their service in rectifying my situation was handled as well as I could expect. I received a full refund and was kept informed by Laura all the way. Thanks for the service but you really need to change your courier, Evri are letting you down as a business, big time!

I ordered my new bag here it took a couple of days for a confirmation order from the delivery service and it came fast, i will definitely have to shop here again good service and i recommend the shop

I placed an order and received an error message after my payment had been processed. I received no order confirmation from the company. I used live chat (only way of contacting them and only available for a few minutes a day) and they claimed the order had been placed. Over a week later and nothing. I sent a request for a refund via their “leave a message” section and they have not responded. An absolute scam.

Overcharged for postage. Was small parcel with Evri which only cost a couple of quid.

Gave 1 as that’s the lowest I can give. Ordered 2 x New Balance bat grips - they delivered 1 x New Balance and 1 inferior quality GM.
You can’t speak to anyone on the phone - they direct you to online chat where ther are ‘no operators currently’. I’ve emailed 4 times and sent a message by the unavailable online chat option and not a response to any of my communications. Appalling customer service, I.e. there is no customer service. DO NOT USE.

Disappointing customer service. They appear not to understand what customer service is?

No email confirmation of order, phone number is not answered, web chat is very delayed.

Orders pushed out by a long duration ...

Avoid and use someone reputable

Just read the reviews!