I found my husband's favorite protein powder at a good price on Allstarhealth. Before ordering, I checked their reviews. Some were good, but some were pretty bad. The price of the protein powder was g... See more
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See what reviewers are saying
After seeing negative reviews here on Trustpilot I was a bit dubious, but they had the best value I could find online for a rare flavour of Clif bar that I was trying to get hold of, so I went for it.... See more
Company replied
No receipt of purchase on 12/9. Today 12/11. Email sent asking about order status. No response. Canceled order online. Still shows pending as if to be processed. Guessing this place is a scam. Haven’... See more
Company replied
I rarely leave bad reviews EVER but this disaster of a company deserves zero stars. Placed an $70 order to have shipped to someone and two days later get a note to call them due to issues with the or... See more
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Company details
Information provided by various external sources
Find a wide variety of discount vitamins and nutritional supplements at All Star Health. From Myoplex to Hydroxycut, Centrum Silver to prenatal vitamins, our products are up to 75% off.
Contact info
United States
- www.allstarhealth.com
3.2
Average
254 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is my first (and probably my last) order with…
This is my first (and last) order with All Star Health. I placed my order on July 25, 2024, the funds were taken on July 26, but have not been shipped. I called them today and was advised it can take up to four days before they ship my order out. No where is this information listed on their website. When they take the money, that would indicate my purchase has been shipped. This is not an acceptable way to do business
July 25, 2024
Unprompted review
Reply from Allstarhealth
Hi Jamie,
Thank you for your review. I can see that we shipped 2 out of the 12 products that you ordered, and I apologize that we were unable to ship your order completely. We charge your credit card for the entire order you place with AllStarHealth.com at the time of purchase. This ensures that the inventory that we receive is designated to your order as soon as it is available to ship. This is a standard backorder procedure, which enables our system to hold your order open until the items are in stock. We never charge additional fees for split shipping your order, and we will notify you of any unforeseen delays in shipping the second package.
If you would prefer to cancel your backorder, you may do so at any time. Otherwise, we will ship your backordered items to you as soon as we receive them into our warehouse. We appreciate your patience and if you have any other questions or concerns, please let us know.
Their website didn't show a particular…
Their website didn't show a particular item was not in stock.......didn't find out until days later. My order was not shipped (by FedEx) for 5 days....not delivery date shown. I've ordered before over the last couple of years....and never had this problem, my orders were rec'd within 2-3 days Max. Don't know when they started shipping FedEx but previous orders were not shipped this way......and were always faster. Their C.S. are Apologetic but Scripted for sure. They may be cheaper - but so is their Service. Very Disappointed.
July 19, 2024
Unprompted review
Reply from Allstarhealth
Hi Marene,
Thank you for your review. I am so sorry to hear that your order will not arrive as quickly as you expected it to! Once any order is placed, it goes back into the warehouse so it can be fulfilled. Most of our orders are able to ship the same day or next day, but there is a small chance that we might encounter a stock issue where one or more of the products may be low in stock or out-of-stock. I can see that this was the case with one of the Natural Sources products on your order. Since this product was not in stock, we held your order for a few days because we were expecting for a new product shipment to arrive in hopes that we could ship your entire order together, in one shipment. Thankfully, we were able to ship your order out on 7/25/24, 4 business days after your order was placed.
Transit time is typically 1-5 business days, so we apologize that your shipment is taking a bit longer to arrive than usual. We recently started using FedEx as a Domestic Standard shipping option so your orders may ship through this carrier in the future. If you prefer UPS, you are always welcome to select the UPS Ground option which will ensure your package is not shipped with FedEx.
We appreciate your patience and understanding, and we are truly sorry for any inconvenience this has caused. If you have any other comments or concerns, please let us know.
Great service
I was having doubts if should be ordering from this company having read the reviews on Trust Pilot. Based on reading the reviews I decided to choose tracked postage service through DHL (even though I had to pay quite a bit) - everything was great. Packaging, notifications on delivery, everything was great. If you are ordering, just choose tracked delivery.
June 24, 2024
Unprompted review
Reply from Allstarhealth
Thank you very much for your review! We are happy to hear that your package arrived safely and you were satisfied with our service. We look forward to assisting you in the future!
This place has gone down hill
This place has gone down hill. I was uses then for years and they were great, orders shipped out the next day. Now if an item is out of stock they hold the whole order until the item comes in. There is no communication. When I emailed them they sent a form type letter, no niceness to it just it could take longer because an item isn’t in stock. Most online vitamin stores will ship what they have and ship the item out when it comes in. I will not be using them again.
June 10, 2024
Unprompted review
Reply from Allstarhealth
Thank you for your review. We apologize that some items were out of stock. Unfortunately our industry, like many others, has seen serious supply chain issues over the last few years, but we are always working our hardest to restock anything unavailable. You can also sign up to receive an email notification when an out of stock product is available by entering your email address on the product page.
Although we are able to ship about 98% of our orders the same day or following day, there is always the possibility of an unforeseen issue such as one of the items being out of stock. Once an order is placed, it goes back into the warehouse to be fulfilled. Though rare, sometimes our inventory doesn't match what appears to be available. If an item is not in stock, we may hold an order for a day or two if we are expecting that item to arrive soon so we can ship your entire order in one shipment. If there are additional delays we will always notify you via email.
We are truly sorry for any inconvenience this has caused. Please feel free to contact us directly if we can be of any further assistance.
Not a review..do you still carry…
Not a review..do you still carry Himalayan Pink Sea Salt..fine grind?
I cannot find it on your website. Thank you..
May 13, 2024
Unprompted review
Reply from Allstarhealth
Hi Carole -
Thank you for your review. We believe you may be referring to the Aloha Bay Himalayan Table & Cooking Salt Fine Crystals 15 oz and this product is still available on our site. You can visit the product's page by following this link: https://www.allstarhealth.com/f/aloha_bay-himalayan_table_and_cooking_salt.htm.
If you have further comments or concerns, please do not hesitate to reach back out to us at cs@allstarhealth.com or 800-875-0448 M-F 7-5 PST. We are always glad to help!
I'm glad to have found this seller
The prices are so low that I was a little worried, especially after reading some of the negative reviews here, but I've placed and received three orders now with no problems whatsoever. All 3 deliveries arrived sooner than expected. All the orders were correctly filled, products were in perfect shape, packaging was effective, and the ordering and payment process was uneventful. I'm glad to have found this company.
May 5, 2024
Unprompted review
Reply from Allstarhealth
Thank you for your kind review! We're happy to hear that you're satisfied with our service and ordering process. We appreciate you taking the time to leave this review, and we look forward to assisting you in the future!
My first order of 3 gallons of George's…
My first order of 3 gallons of George's Aloe liquid.
I wanted to praise all of you for the way you operate your business and the way you chose to package the order and how well your system works for me to receive it and not damaged or anything other than "safe and sound."
May 1, 2024
Unprompted review
Reply from Allstarhealth
Thank you for writing this review! We're so happy to hear you were satisfied with your ordering and delivery experience, and we look forward to assisting you with your future orders!
NO REPLY FOR REFUND
Do not order from this company!
I ordered a few products, however I no longer need them and I am trying to return them.
However, the number provided on the website - doesn’t work.
The return web page doesn’t work.
I have emailed TWICE and still nothing!!
I would like a refund on my items and to be able to send them back!
April 27, 2024
Unprompted review
Reply from Allstarhealth
Thank you for your review. We apologize for the inconveniences you have experienced with this return and trying to reach us. We have not received any other reports of our number not working and have been receiving calls successfully. We are open Monday-Friday 7AM-5PM Pacific Standard time, so we believe that you may have been trying to contact us outside of our hours of operation; however, we did receive other calls during this time. I see we have since spoken with you via email to assist with your return and this has been successfully resolved!
Please do not hesitate to reach out to us directly if we can assist you further with this.
Be careful with this people
I placed an order for $326, they first sent an email asking me for an amount they hold and refunded on my credit card as a security measure, I replied their email with the amount as I was instructed. Now today 04/15/2024 this people sent another email requesting this time a copy of my credit card, front and back, also my driver license and other documents and to sign a form. Maybe could have done what they were asking but a copy of my credit card, seriously? And they were worried about my security.
April 15, 2024
Unprompted review
Reply from Allstarhealth
Simon,
Thank you for your review. We apologize for any inconvenience you experienced while placing your order. Your credit card security is very important to us. Sometimes, the information provided to us by your credit card company is not sufficient for us to verify that you are the cardholder. In these instances, we have added an extra layer of protection to ensure you are the cardholder and are authorized to make this purchase. We may ask for a copy of the customer's driver's license/ID and the credit card being used with all but the last 4 numbers hidden, or for a specific charge and refund to be confirmed, as you mentioned in your review. This simply proves that you are in possession of the card and that you are an authorized user on the account, and is no different than being asked to show your ID when making purchases at a brick-and-mortar store; However, we are truly sorry for any concern that the security measure might have caused.
Please understand we do this to protect our customers from credit card theft, and that we will ask this of you once, so that we can approve your account for all future orders. I hope this better explains the request for additional information. Please contact us at 714-698-0564 USA (+1-714-698-0564 International) if you have further comments or concerns.
Very good prices and products
Very good prices and products. No problems with shipping to Europe. Went super fast.
April 12, 2024
Unprompted review
Reply from Allstarhealth
Thank you for taking the time to write this review! We sincerely appreciate it, and we're happy to hear that you are satisfied with our prices and shipping. We look forward to assisting you in the future!
Order not delivered
Ordered an item early February to be sent to Australia, it still hasn’t arrived. The company response has been basically ‘not our problem’. Won’t order from or recommend this company again
March 29, 2024
Unprompted review
Reply from Allstarhealth
Thank you for your feedback. We apologize that your package did not arrive. When this shipping method is chosen, our site displays a notice stating that the selected service is not trackable and is ineligible for refund or replacement. The service is typically very reliable so lost orders are rare, but we provide this notice to ensure all of our customers are informed of the service's limitations. We allowed additional time for the package to deliver before researching further due to the lack of visibility with a non-trackable method, but it appears that a resolution was provided for this order yesterday. Please accept our apologies for the inconvenience, and if we can be of any further assistance please don't hesitate to contact us.
I came to trust pilot a few days ago to…
I came to trust pilot a few days ago to check out this company before ordering. Mixed reviews. I decided to take a change as they had the best price by far on what I needed to order. Wow! It arrived quicker than Amazon & almost half the price listed there. I felt it only fair to return & give them my review. Well packed, great price, speedy handling & ship time. Will order with them again!
March 25, 2024
Unprompted review
Reply from Allstarhealth
Thank you for your feedback. We're so glad to hear that you were satisfied with our service! We truly appreciate you taking the time to leave this review, and we look forward to assisting you with your future orders.
I placed an order with All Star Health
I placed an order with All Star Health. The order amount was $106, which was supposed to be free shipping. On the order summary page it stated shipping was $0. I was charged $22 shipping because my address included my street address and my post office box. They did not include any statement on the order summary that you will be charged for shipping if you include both street address and a PO BOX in your address. It is deceitful business to increase the total on an order summary page during the payment section. Although my street address was written in two places on their invoice, because I had a PO Box on my address they justified charging the shipping charges. Even though, the package is deliverable to my physical street address. When I contacted them to get it fixed, they were argumentative, unfriendly, and not willing to refund me. I will not be ordering from them again due to their rude customer service and tricky ways of doing business.
March 26, 2024
Unprompted review
Reply from Allstarhealth
Thank you for your review. We are truly sorry for the inconvenience this has caused. With our Domestic Standard shipping, your order may ship by a variety of carriers such as UPS, Surepost, Ontrac, or USPS.
Our Domestic Standard shipping is only available for a physical address within the contiguous United States that can receive deliveries from any carrier. If you enter a PO Box as your shipping address, the website will automatically select the USPS Priority Mail shipping method for your order. Unfortunately, we are not able to enter 2 separate addresses on your shipping label, so our system is not able to read both separately. In this case, the system must have read the words "PO Box" in your address and updated the shipping method accordingly.
The cost for USPS Priority varies by weight and the site displays a notice regarding this shipping limitation, as well as the shipping cost above the "Place My Order" button. When you go through the checkout process, there are 3 confirmation screens that will display your order total including shipping charges. We apologize if this was missed during your ordering process. If your order had already been shipped by the time you contacted us, we would not have been able to cancel this or change the shipping method. We do everything we can to ship orders to our customers as quickly as possible. In fact, most orders are shipped out within a few hours from the time they are placed.
Please accept our sincerest apologies for the inconvenience, and please feel free to reach out to us if you have additional questions or concerns.
Horrible company
Horrible company! They took my order than send an Email it will be 3 weeks delay than a strange delivery massage. I get here boxed all day long. In 2024 company like that should be more reliable!
March 13, 2024
Unprompted review
Reply from Allstarhealth
Thank you for your review. We sincerely apologize for any issues you have experienced with receiving your order. It sounds like the items on your order may have been placed on backorder. While the products must have been showing in-stock at the time your order was placed, we process orders in the order they are received. If stock was not available to fulfill your order by the time it was processed, we will reach out to you to notify you of any delays and provide our most accurate ETA to when we will receive the item.
If we can assist further with your delivery, please kindly reach out to us directly with your order details so we can resolve this. We never want you to be unsatisfied with your purchases from All Star Health.
I've been purchasing for a few years…
I've been purchasing for a few years now (every month in fact).
Their prices are very good and the selection is above average. Shipping is quick, but they often change methods, so delivery time can vary greatly.
Unfortunately of late, they teamed up with the information shill/scam website "Bizrate" which they ask you to do a survey that is nothing more than a time consuming trick to get free information with no reward.
As well, even if using a recognized device (PC/phone), they ask you to go through multiple layers of repeat questions to prove you are real just to login to your account rather better methods such as 2 step verification. This has gotten much worse of late and customer service seems to make excuses for this.
So unfortunately I am going to try another place for my next order (Swanson was recommended by a friend). Hopefully these issues get fixed and I will try Allstar in the future, so I am leaving my account open.
EDIT:
In reply to AllStar Health, their rather canned response makes me even less likely to come back.
First, Bizrate is a known scam site and the many reviews on the internet show this, so defending it leaves my mouth wide open with shock.
Here is one such opinion from another person: "Promises something of value ($100),makes you work for it by answering questions, and then you find out your "reward" is 4 magazine subscriptions that are no way worth $100 (they have special rates all the time) and you have to pay $2.00 each to "process" and they are are self-renewing to boot. Scam. Should be illegal."
As for clearing cache/cookies, I do this every time I go anywhere on the internet. Interestingly, I noticed today after another login, that Allstar Health changed to a single box Captcha, which I noticed elsewhere do not have the same issues. If Allstar does not want to use more modern 2 step verification or other methods, at least use this type of Captcha.
In the end, I'd be willing to deal with these rude Captchas, but AllStar Health's association and defense of association with Bizrate make me question their trustworthyness
EDIT #2:
Gave AllstarHealth another chance. Never sent shipping confirmation, blammed me for email issues, which were clearly on their side. Shipping information was screwed up, including email and address they already had on file. Package is now lost and I have file a credit card charge back.
Looking into this company, their CEO recently changed hands with a person now at the helm with very suspiciously hidden bio. Their terrible mismanagement reflects this. Sadly they used to be a very good company
January 11, 2024
Unprompted review
Reply from Allstarhealth
Thank you for your review. We are glad to hear you are happy with our prices and selection. Our domestic standard shipping rate can ship with a variety of methods including UPS, USPS, UPS Surepost and Ontrac. We aim to deliver all of our orders between 1-5 business days, but if you prefer an exact delivery date we offer expedited shipping options, as well.
We sincerely apologize that you are having issues with the Captcha. We tested the process and the captcha appears to be working correctly on our end, so there may be an issue with this being processed by your browser. Please make sure you are using the most updated version of the browser and clear the cache and cookies before trying the login process again.
We are sorry for the frustration caused by the BizRate survey. Bizrate is a partner of ours that offers up to $100 off magazine subscriptions if you fill out their survey. We agree to this service so that we can obtain feedback on orders that are placed on our site. Most of our feedback has been positive since we began Bizrate, so we apologize that you were not satisfied with the survey and process.
We are always happy to receive our customers' feedback, so please kindly contact us if you have further comments or concerns.
AllStarHealth.com won over this customer
I just submitted my first order with AllStarHealth.com and was extremely pleased! I purchased 3 jars of powdered shake mix, paid about $3.00 less for each jar than I normally pay AND I received free shipping.
The expiration on the jars are good until 2026.
I placed the order on Jan. 21, 2024, it was shipped Jan. 22, and I received it Jan. 24. The communication was excellent, the website is user friendly, the prices and great, and you save money!
January 24, 2024
Unprompted review
Reply from Allstarhealth
Thank you for taking the time to write this review! We appreciate the compliments and we are glad to hear that you have had a good first-time experience shopping with us. We’re happy to hear you're satisfied with our prices and we hope that we are able to assist you with future orders!
They are the best
They are the best. Getting knee injections for a year. Best I have ever had experience with in Az. Been to any others they are always professional will get you in right away. All of their services are the best.
December 21, 2023
Unprompted review
All star fitness..all star staff
All star fitness..all star staff, all star service!..top place to train!
December 14, 2023
Unprompted review
Reply from Allstarhealth
Thank you for your kind words! We appreciate the compliments and we are so glad to hear that you have had a great experience with us. We’re so thankful for customers like you, and we look forward to assisting you in the future!
Pretty darn good company!
I'm always reluctant to do business with a new / unknown company, but I did take a chance on allstarhealth. This company did EXACTLY what they said they were going to do. Moreover, they EXCEEDED my expectations. I'll be back.
December 8, 2023
Unprompted review
Reply from Allstarhealth
Thank you for taking the time to write this 5-star review! We're happy to hear that we exceeded your expectations. We're so glad that you found us and we look forward to assisting you with your future orders!
Quick Delivery Great Price
I ordered 2 huge containers of Optimum Nutrition Casein in Creamy Vanilla. It took 5 days to arrive with no issues. I received emails with my order and with delivery of the product. A follow on email as well letting me know the package was delivered. 5 stars for the ease of ordering and the emails regarding the shipment. Thank you!!!!
November 30, 2023
Unprompted review
Reply from Allstarhealth
Thank you for your review of our company! We're happy to hear that you had a positive experience shopping with us. We look forward to assisting you with your future orders!
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