Allure Furnishing Ltd 

Nightmare company, ordered an item on wed 31/5 paid for next day delivery, recieved an email on 31/5 to say it was despatched with a link and tracking no...no information was available from this link, Thursday came no bed, tried emailing allure..noreply, again emailed on Friday to recieved an automated reply. Tried to follow tracking no on Friday my parcels were waiting in a depot somewhere in location 165! Email address attatched to contact depot, sent two emails...now respnse. Finally Saturday i contacted PayPal and opened up a case,I was asked to wait until 7/6 for time to deliver. Monday 5/6 I recieved an email from xdp delivery saying I will recieved a parcel this monrning, an hour later one box arrives the driver is away to drive off and I ask if he has another box...no, only one, contact xdp depot, they had two boxes delivered at different times the other box should have arrived at my local depot this afternoon, gave me the no of my local depot in Fife,who were extremely helpful, said that other box arrived and they would get it too me within the hour and they did.
In the meantime I call allure furniture to make a complaint about their pathetic customer service and ask for my delivery payment refunded, I will get someone from the management team to call you back...I ask if this will happen today, yes you will definitely receive a return call today!! Allure furniture hang your head in shame, your pathetic, I haven't recieved my return call, finally 4 days later I recieved my bed I ordered.
I am actually scared to open the package up for fear of things being missing that's how much confidence I have in you.
I will pursue until you at least refund my next day payment and never ever will I purchase from you again.

Absolutely awful company don't know how they are still trading. Item delivered damaged. No response to emails. I gave a bad review and then they did contact to ask for pictures of damage. Sent pictures but they were not happy with them. They arranged to collect item, took day off work but as was expected item was not collected. They have no direct phone line and don't reply to emails. It's about time this company was looked into. All I want is a refund for a damaged item after all that is what I am entitled to.

Awful the first item delivered was damaged so I sent it back and I 3/4 weeks later still have no unit & My emails are being ignored but yous have the money for the item

I ordered my items, a bedside cabinet, a mirror and a chair from Allure Furnishings last week was given Monday 24th April for delivery, I had a confirmation email last Thursday saying my items had been dispatched, waited in all day today and no delivery, no courtesy call or email.
I was called Tuesday to be told I had selected the wrong delivery, so it was in fact my fault! Due to the bank holiday my delivery took longer than it should have, this could not be helped, but all my furniture arrived today so I am really happy. It was packed well, the delivery men were polite and courteous asking me where I would like the furniture to be placed. All in all a great outcome.
Thank you Allure Furnishings.

i placed an order on wed 7th dec. i received an email confirming delivery on friday 9th.
i took a day from work and awaited. i checked Xdp tracking but there was no movement.
late friday i rang xdp who stated that allure has mis sent the item and it was in kent ( i live in notts )
xdp firmly blamed allure and i was assured that my delivery would be monday.
its now Monday and xdp stated that it wont come today. i took another day from work.
i was assured that " wayne " from allure would call. he hasnt. having done research they use an office but pay a building receptionist who fields calls for a dew business.
looking at the reviews i will be contacting trading standards as they clearly mis advertise with delivery promises.
2 days annual leave from work wasted .
avoid these and xdp who are as clueless as each other.
*********update**********
none of the debacle was allure furnishings fault it was xdp
allure have apologised and agreed to a full refund. they will be changing logistics providers.

My furniture didn't arrive on time it was weeks late, the courier lost half of it, it was damaged when it finally arrived, XDP the courier falsified my name and signature to disguise the fact that I reported the damage and Wayne Simpson from Allure is only interested in the sale. He offered a partial refund, which I never received, he promised replacement parts, these were left out in the rain by the courier and were also damaged. Total farse of an operation - DO NOT WASTE YOUR MONEY.

Terrible customer service not willing to help resolve issues with orders, company manager/ owner not willing to speak to customers about problems.
Was first sent wrong item at first then when we managed to get the correct item that was damaged too. Took a long time for them to accept it back for a refund but now that it has gone back they are refusing to refund me my money. Issue started 25th January 2016 and still not resolved today (20 June 2016).
Happy to sell but not happy to accept faults and help resolve issues.

Update; After sending more emails and opening a case through PayPal i have now finally got my refund from them.

We were kept in touch regarding delivery status which was very useful. Delivery was speedy and the table was decently packaged and easy to assemble. Good value for money!

Good price and good service.

On the 30th May I ordered a set of drawers from Allure. The logistics company who Allure use contacted me with a delivery date, for which I took a day off work, but failed to deliver the item. When contacting Allure to chase the delivery I was assured that they would find out the issue and would call me back. No call came. I chased later that day, speaking to a different staff member, again was assured I would be contacted to resolve the issue. Again no call came back.
I found the number for the logistics company and called them to see where the delivery was - the driver had decided not to deliver my item because he didn't have an address for delivery - despite both billing and delivery address confirmed in an email order confirmation from Allure. The logistics company, when pressed said they couldn't book me in for another delivery any time in the next two or three weeks - basically the didn't give me another booking date. So left with the option of not receiving the item or getting a refund I've opted for a refund. Allure yet to respond.

I purchased an ottoman bed and deluxe mattress and needed them urgently. I advised by email that this was the case and the response back from Allure furnishings was instant. The items were ordered on the 18/03 at 9.00pm, I had an email from the carrier company on the am of 19/03 confirming a consignment number and delivery date and a time slot period of 2 hours, the items were then delivered on the 20/03. The products are of excellent quality and my son loves his new bed. Thanks Allure Furnishings, I will certainly be using you again.

love my tables quick delivery thank you

what a brilliant company. I recently ordered the corna bedroom range with allure furnishings on Tuesday and was presently surprised when it arrived this morning. After a few hours assamberly my bedroom now looks fantastic. I would defiantly recommend allure furnishings there service was outstanding.

Excellent ....... product, online ordering, delivery and price. More than happy with the complete shopping experience. Will definitely use them again and happy to recommend to others.

What can I say, it does what it said on the can, I ordered the item at a very good price they told me when it will be delivered it was delivered my wife was happy, job done. All company's should be like this. Thanks a lot

I bought a couple of bookcases from Allure Furnishing and they came about 3 days after ordering in good conditions. Can't complain there.
I took off one star because of customer service. Nothing horrible, but apparently no one saw the email I sent to customer service, and when I tried calling, no one picked up and I had to leave a voicemail. To be fair, someone called back immediately and apparently they were having an issue where the phone simply did not ring. If this problem is fixed, I would not hesitate to give them 5 stars.

Order was damaged at the delivery depot and package was sent back to allure. Unfortunately I am yet to receive my products, it's been 2 weeks. Can't get hold of anyone at allure track order.

it looks awesome, hard work to put together as the wood is difficult to screw into as its real wood.
my only critisism is that the wood is a fair bit darker in person than on the picture, hence 4 stars not 5.

I was very impressed with the speed of delivery and the product is very good and is good value for money,

Parts as ordered in excellent condition found a broken. Piece during assembly but was not too worried as was a hidden piece