I am gutted as I write this as I read fantastic reviews of this company. I placed an order on 27/08/25 and until now (04/09/25) have had no contact from the company about my order, despite sending que... See more
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See what reviewers are saying
This family run buisness,makes good equality natural hair and skincare products that really work! They are approachable and add simple little touches like a personalised hand written note accompanying... See more
The most rubbish customer service ever! Actually no customer care at all! Paid for early delivery 9 days ago. Nothing yet. When you call the number on website you get no answer. Emailed them ... no re... See more
Company replied
I have ordered several products from this company and I love them them all... The mask and face scrub is amazing it leaves ur skin feeling moisturize and clean...And I’ve started my sisterlock journey... See more
Company replied
Company details
Written by the company
Almocado is a family owned business; established in 2010, dedicated to creating handcrafted artisan products especially for textured hair types (curly, kinky, coily, wavy); formulated to nurture, nourish, cleanse, condition, pamper and protect. To that end, we provide a range of hand-made gentle cleansers, deep conditioners, daily moisturisers and protective balms to help you love your way to longer, stronger, happier hair.
Contact info
Harrington Way, SE18 5NR, LONDON, United Kingdom
- 02036333449
- customercare@almocado.com
- www.almocado.com
3.1
Average
253 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The best products for locs and loose…
The best products for locs and loose hair!
May 8, 2020
Unprompted review
Reply from Almocado
Das right!!! Thank you for your feedback and welcome to the family xx
Top Quality 10/10
May 8, 2020
Unprompted review
Reply from Almocado
We appreciate this rating. Thank you! xxx
The product smells amazing makes me…
The product smells amazing makes me want to eat it ! Haven't yet tried but I'm sold already by the smell.and the reviews. Excellent customer service from vender.
May 5, 2020
Unprompted review
Reply from Almocado
Thank you for your feedback darling and welcome to the family! xxx
Smells beautiful! Great for low poroisity
First time buyer. Everything smells gorgeous. Products worked great in babies hair. Baby has low porosity and needed the hair milk and spritz for extra moisture and retention!
May 4, 2020
Unprompted review
Reply from Almocado
Welcome to the family!
So happy to hear that baby's hair loved our products and we look forward to serving you again!
Stay safe and well xx
10/10 for customer service
Despite the current pandemic, my items were delivered very swiftly. I do appreciate the personable service, provided by this company, they go over and beyond to ensure their clients feel appreciated.
The products are always a joy to recieve.
May 3, 2020
Unprompted review
Reply from Almocado
Effie hi and thank you taking time to give us feedback.
We appreciate when customers like you notice the little things we do to let you know you are loved and appreciated. Thank you for returning the love to us.
You've made us smile today xxx
Customer Service
Great customer service. Just received my package. Can’t wait to try it. Smells great!!!
May 2, 2020
Unprompted review
Great service
Great service, considering the current issues with logistics due to the impacts of the lockdown due to the COVID crises. The items arrived within good time and I was constantly kept up to date with progress. As always the products are excellent especially the seaweed shampoo!
May 2, 2020
Unprompted review
Excellent customer service
Excellent customer service. Detail information on products so your left to feel comfort in the fact that you have ordered the right products for you.
May 2, 2020
Unprompted review
Reply from Almocado
Thank you for your feedback Dawn.
We look forward to serving you again. In the meantime, please stay safe and well.
xx
Amazing service and amazing products
Amazing service and amazing products. I purchased the Stage 1 starter kit. Thankfully it was wash day for my sisterlocks . I’m not a fan of the sisterlocks shampoo. The Almocado products are a winner!! I don’t think I will use anything else on my locs.
May 2, 2020
Unprompted review
Reply from Almocado
Hi Dianna,
We're so happy to hear you've found products that love your hair as much as you do, and we look forward to serving you again soon.
Stay safe and well xx
Thank you
Thank you loads. Almocado products are wonderful and smell really nice. I love the Avocado Glaze I purchased recently, I felt the difference instantly on my hair. Delivery was really fast too even through this crisis of COVID 19 and thank you for keeping me up to date regarding my orders.
May 1, 2020
Unprompted review
Reply from Almocado
Hey Juliette,
Thank you for your feedback. We particularly appreciate that you appreciated our efforts to continue serving you during these unprecedented times.
Please stay safe and well xx
Great product
Great product, instantly added nourishment to my hair. Great smell. Quick and easy delivery
May 1, 2020
Unprompted review
My hair felt so great after deep…
My hair felt so great after deep conditioning with product!!
May 1, 2020
Unprompted review
Reply from Almocado
The Avocado Hair Masque was voted Indy best new afro hair product so we're glad your hair loved it too!
I love my products I wish I could have…products
I love my products I wish I could have gotten them sooner !! The vanilla cherry mist spray is very lusciously
May 1, 2020
Unprompted review
Reply from Almocado
Awww, thanks for your feedback. We're here ready to serve you whenever next you're ready.
xx
Wonderful products! Leaky delivery box
I am happy with the quality of the products received. The mists all smell great and feel nice on my scalp. The oil that i ordered had partially oozed out of the bottle and the outer part of the package had a big oil stain on it and the other products were all oily. I am pretty sure it happened in transit. The items were in a box but only had tissue paper protecting them.
April 8, 2020
Unprompted review
Reply from Almocado
Oh Brie,
We're so sorry to hear that your products didn't reach you in the condition with which they left us :(
With the COVID crisis delivery times have been extended so our boxes are hanging around for longer and getting knocked by other people's parcels too. Thanks for letting us know so we can look at alternative carriers or methods to ensure your products arrive safely.
xx
amazing
the products smell amazing and i love that they are geared to Black Hair Care. It's a bit far for me to order, but i think it's worth it.
April 2, 2020
Unprompted review
Reply from Almocado
Hi Crys,
Thank you 1) taking the time to order from all the way over there! and 2) for providing feedback.
We appreciate it! xx
Reply from Almocado
Thank you for your order and for your feedback. We hope to see you again soon xx
Love these products
I love how the Stage 1 Seaweed Shampoo and Avocado Hair Milk makes my locs feel. For the first time in years my hair does not feel dry after washing. I wish I did not wait so long before using this product. I will forever be a customer.
March 13, 2020
Unprompted review
Reply from Almocado
Dear R,
Thank you for taking the time to tell us how our products made you feel, we're glad you've had a positive experience all round and welcome you to the family.
x
Communication was great throughout my…
Communication was great throughout my entire order, from the start of the order til delivery! Shipping was fast considering it coming from the U.K. I used my product, Stage 1 Seaweed Shampoo right away and it’s amazing! Love the smell and the way it cleanse my scalp and hair!
March 9, 2020
Unprompted review
Reply from Almocado
Thanks Tee for letting us know our shampoo has been giving you all the love!
We hope to serve you again soon xx
Product received on time and good…
Product received on time and good communication of delivery of product
March 6, 2020
Unprompted review
Reply from Almocado
Thank you for your feedback. See you again soon!
Much love xx
I was astonished by how the product…
I was astonished by how the product felt in my scalp and hair. I was in heaven. It’s heavy, it’s perfect for mine and my daughters Hair.
March 6, 2020
Unprompted review
Reply from Almocado
Thank you for your feedback.
We're thrilled to hear that our babies play well with your family's hair.
See you again soon x
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