Alpha Contracts Leasing Limited Reviews 

236
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

If you want a fast, friendly, efficient service please give Alpha a call. Having approached a few companies that weren't too fussed about my business, I approached Alpha as they were a small... See more

Rated 5 out of 5 stars

Generally very pleased with the experience of leasing a vehicle from Alpha Contracts. Alex Bates was always quick to respond to my emails. Highly recommended.

Rated 5 out of 5 stars

James at Alpha contracts has been absolutely fantastic. We couldn't make the numbers work on the initial car I was interested in, but he came back to me with a few options and we went with an Omoda7... See more

Rated 5 out of 5 stars

This is our first time leasing a car and Alex was patient and careful to ensure we understood the process. From our first phone call she answered my many questions, gave us great options on... See more

Company details

  1. Leasing Service

Written by the company

Nationwide Suppliers of Vans and Cars - Alpha Contracts Leasing Ltd


Contact info

5.0

Excellent

TrustScore 5 out of 5

236 reviews

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5.0

All reviews

(236)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service from the team (Alex)

Fantastic service from the team (Alex). Online process was very easy, I was updated on the progress of my application all the way up to the car delivery.
Very happy with my new car and I will not hesitate to use the company again. Thanks again.

August 24, 2021
Unprompted review
Rated 5 out of 5 stars

Seamless start to finish!

Previously only ever done PCP for a car, but decided to go down the leasing route this time around, as never purchase the car at the end of the period anyway.

Alex @ Alpha has been first class throughout the process. Start to finish she was so quick to reply to emails, keep me updated etc.

Would highly recommend, also because the car I chose was a better deal through them, rather than other leasing companies.

Thanks again, Alex!

August 24, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent first leasing experience

Like everyone else's reviews here, my experience from start to finish of the leasing process was excellent. Amber was extremely responsive to all my emails and enquiries and the car was delivered as promised after 14 days (due to the cooling off period on the leasing contract). Their pricing was competitive and metallic paint was included at no extra cost unlike some other leasing companies. Would definitely use them again and recommend to friends.

August 9, 2021
Unprompted review
Rated 5 out of 5 stars

My first lease and the service was…

My first lease and the service was exceptional. Alex made the process so easy and seamless and I can see that should I have any problems at all he would respond quickly and genuinely want to help. Alan that dropped my car off was really friendly and helpful too!If you are thinking of leasing I highly recommend!Thank you!

July 29, 2021
Unprompted review
Rated 5 out of 5 stars

Very easy process from the start.Alex…

Very easy process from the start.Alex gave me all information that was required and everything has been straight forward.
Would recommend The company to anyone and i hope ownership of the vehicle runs as smoothly.

July 14, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing Alpha Contracts

Absolutely incredible customer service from Alex and the team at Alpha. Once I had decided on the car Alex provided multiple quotes for me so I could choose the best option regarding mileage, maintenance & monthly cost. I was kept up-to-date with the lead time & other general enquiries. When my first choice colour wasn't available I was put on a reserve list for it - fortunately it did become available and I was over the moon!

From start to finish the process has been seamless. Don't go anywhere else as I'm sure the Alpha team will be able to help you get an incredible car at your budget.

Keep up the good work 💪

July 6, 2021
Unprompted review
Rated 5 out of 5 stars

From first enquiry to delivery of the…

From first enquiry to delivery of the car, Alpha could not be faulted !
Amber was professional and knowledgeable. Very easy to deal with. Delivery was rapid - 14 days from application to car being on my drive !
And the inclusion of a dash cam and safety pack (high vis vest/de-over/scraper/and other items) on delivery of the car was a lovely touch !
Would definitely recommend Alpha Contracts/LeasePlan to anybody thinking of leasing a car 👍

July 6, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant Company

From start to finish Alex was very professional and patient as well , she sourced me a great car at a great price ,can't praise her enough. I would certainly recommend this company to anyone I wish I had known about them 4 cars ago.

June 30, 2021
Unprompted review
Rated 5 out of 5 stars

Very competitive and excellent service.

Very impressed with service from this Company. Competitive prices and great customer service. Alex dealt with all my enquiries from start to finish and was excellent. Would recommend them to anyone looking for a leased vehicle.

June 28, 2021
Unprompted review
Rated 5 out of 5 stars

Thank you Alex and the team at Alpha

Thank you Alex and the team at Alpha Contracts, in an uncertain market Alex has managed to source me an excellent Hybrid Vehicle to my budget and to a very high specification.

Alex worked hard to find a vehicle that was a suitable replacement for my old car and I am really happy with the outcome.

Order and lead times remained consistent throughout the process which is amazing in the pandemic!

June 24, 2021
Unprompted review
Rated 1 out of 5 stars

Misled into believing that lease car was in stock

Wanted to lease a Peugeot SUV and chose Alpha because they claimed to have cars in stock in a choice of colours. Signed all of the papers and agreed the deal, but no car was forthcoming. After much chasing, it transpires that the car was not in stock and that I would have to wait a further 5 weeks to get the car. I cancelled my order. It was doubly inconvenient as I had sold a car to make way for this lease car. Having just read the reply to this review, should I be amazed that the reason my (in-stock) car wasn't available was down to Peugeot UK, COVID and a shortage of semiconductors?
The shortage of semiconductors, or microchips, only affects car production at the factory. It has zero impact on a car which is claimed to be in stock.
COVID has become the go-to excuse for just about any failure, and Peugeot UK are blamed for added impact. The simple fact is that the car in question was described as 'in stock' and I was given a choice of colours. That was a blatant lie.

June 23, 2021
Unprompted review
Alpha Contracts Leasing Limited logo

Reply from Alpha Contracts Leasing Limited

Hello,
I am very sorry to hear your experience has not met the standards that we expect, as you can see from our other reviews, we work very hard to try and ensure a 5-star service for all customers.
I have investigated this further and unfortunately, in this case the delay with the vehicle is by Peugeot UK not ourselves. Peugeot had a number of vehicles which were in stock and have been delivered but there are also a number of vehicles which have had delays due to the semiconductor storage.
This is due to the ongoing COVID-19 pandemic which unfortunately is out of our hands, the delay is not something we had been told about until very recently.
Once again, we can only apologies for the dissatisfaction this has caused you.
Take care. Customer Service Team. 01604 756620

Rated 5 out of 5 stars

Thank you Alex!

Alex was fantastic!!! She was very efficient and professional throughout the whole process - she responded to all my queries in a timely manner which was extremely helpful as this was my first time leasing a new car.

June 7, 2021
Unprompted review
Rated 5 out of 5 stars

Cannot recommend enough!!! Exceptional service, price and transparency

Cannot recommend enough! We had never leased a vehicle before so made lots of enquiries (as you do) with different companies; most of which gave us the 'sales talk', constant calls and offers that were then 'unavailable'. Not Alpha Contracts; they are highly professional, no sales banter, transparent, upfront, straightforward, polite, professional and no hidden extras / admin fees or pressure. Alex who dealt with our lease was thorough, updated us in a timely manner, always answered our questions and was a pleasure to deal with both over email and telephone. The process was quick and easy, and because of that, we have used them again for our second lease hire!!!

May 26, 2021
Unprompted review

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