Lease Car Direct Reviews 189

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, proactive approach, and willingness to go above and beyond to ensure a smooth process. The customer service is frequently highlighted as outstanding, with many appreciating the clear, friendly, and responsive communication from start to finish. People describe the overall service as seamless, efficient, and stress-free, often noting quick delivery times and excellent deals. However, some people mentioned a small hiccup with the delivery day due to the transporting company breaking down, which was promptly resolved.

What people talk about most

Service

People report positive experiences with service, often highlighting the outstanding and stress-free process... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the professionalism and... See more

User experience

Reviewers mention positive feedback about user experience, consistently describing it as easy, smooth, and... See more

Delivery service

Consumers find delivery service to be positive, with many expressing satisfaction with the smooth and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great experience from start to finish - Atul was always available for any questions I had and kept me updated throughout. Even received a call from Harj tonight to confirm the car was delivered... See more

Rated 5 out of 5 stars

I recently leased a car through Lease Car Direct, and I couldn’t be happier with the service. Harj was fantastic throughout, professional, proactive and genuinely went above and beyond to get eve... See more

Rated 5 out of 5 stars

This was our first time of leasing a car. The experience has been easy due to the excellent customer service from Harj. His availability to contact by phone, messages and email was excellent and... See more

Rated 5 out of 5 stars

Whole experience was seamless with Harj. Car was delivered within two weeks. Small little hiccup with the delivery day due to the transporting company breaking down. Harj arranged for a full tank of f... See more


Company details

  1. Leasing Service

Written by the company

Our aim is to provide our customers with the best offers on the latest car models, enabling you to own a new car for less. The process of order to delivery is quick, easy and hassle-free.


Contact info

4.9

Excellent

TrustScore 5 out of 5

189 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service once again!

This was my second car I’ve leased through Lease car Direct, and once again Harjj provided outstanding service from start to finish. He already knew exactly what I was looking for and found me a brilliant deal. Harj always seems able to beat the deals I find online, which means I never feel the need to go elsewhere. No matter the make or model, he has always managed to offer a better price than anything I’ve seen online. He’s professional, helpful, always available for questions, and makes the whole process smooth and stress-free. I would highly recommend Harj and LeaseCar Direct to anyone looking for a great car leasing experience.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you to Harj and Atul

Thank you to Harj and Atul. Considering it was my first lease I had a lot of questions and they always came back to my emails very quickly and helped me. They secured me a new car at an unbelievable price. Very happy and will go to them always in the future now.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and delivered the Audi Q5…

Great service and delivered the Audi Q5 in time at a price which was excellent . Would recommend them to used with any hesitant. They delivered the car which I wanted which is what you look for at the price that was within my reach .

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Lease car direct

I recently leased a car through Lease Car Direct, and I couldn't be happier with the experience. Atul was absolutely fantastic throughout the entire process. He was professional, proactive, and always available to answer any questions I had. He kept me updated at every step, making what can usually be a stressful process completely seamless. The delivery was smooth and the car was exactly as promised. Highly recommend Atul and the team at Lease Car Direct

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

I have had several previous lease…

I have had several previous lease vehicles and I wish they had all been as easy as my dealings with this company. The process was seamless, straightforward and Atul was always available to respond to my queries. Incredible customer service I would highly recommend this company.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Dealt with Harj

Dealt with Harj. Excellent service from initial inquiry through to vehicle collection. Kept in touch during complete process. Very responsive with any queries. Organised personal registration and a full tank of fuel. Could not recommend highly enough. Best I have ever dealt with and have purchased a lot of vehicles. Would give 10 star rating if possible.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Fab experience from start to finsh

Fab experience from start to finsh, great for a 1st time lease owner. Super easy process and great staff. Harj helped me with the whole process and always checked in which was super reassuring. Harj further rang on delivery day to make sure all had run smoothly. Would highly recommend!

April 2, 2026
Unprompted review
Rated 1 out of 5 stars

This is a scam company

This is a scam company. They will email you a great deal, tell you its limited stock, so you'll act quickly, but no matter how quickly you do act, the stock will be all sold out, then you know what happens next, they will try to sell you on a more expensive deal. Its an age old con, shame on you, and Ill never ever deal with this firm again, complete waste of my time

March 5, 2026
Unprompted review
Lease Car Direct logo

Reply from Lease Car Direct

Hi John,

Just to let you know we are authorised and regulated by the FCA and a member of the BVRLA.

Unfortunately there is nothing we can do about limited stock offers selling out. Great offers do sell very quickly and we do operate on a first come first serve basis.

We have been trying to source more vehicles on the offer that you had seen and also do like to offer alternatives if they are suitable however you are under no obligation to take these out.

We also set out in our quotes that offers are subject to availability. We continue to work with our suppliers to deliver the best possible outcomes for our customers.

If you require any further information please feel free to reach out on info@leasecardirect.co.uk.

Thank you,
Lease Car Direct

Rated 5 out of 5 stars

New VW T-Roc

I dealt with Harj from the start and he was very helpful throughout. He was always available to answer any questions. I got my car delivered today and it is an amazing beautiful car. Thank you Harj for going over and beyond to get this deal completed. Highly recommend using this company. Thanks again.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Simply the best

Have used a few lease car companies but these guys are the best by a mile. Great deals, and once you purchase the communication and professionalism skills is incredible. I use no one else .

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Another car delivered

I’ve been dealing with this car leasing company for many years now and have leased multiple vehicles through them. Throughout this time, I’ve always worked with Harj, who has been absolutely outstanding. He’s always available on email and WhatsApp, no matter the time, and his communication is excellent.
Harj consistently goes above and beyond to make sure I get exactly what I need, on time. He overcomes any obstacles that come up and always gets the deal done, requiring minimal time or effort from me. The service is genuinely amazing and completely stress-free.
5-star service – I would highly recommend them to anyone looking for car leasing.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

1st time leasing with leasecardirect…

1st time leasing with leasecardirect after years with another company and have to say the service was excellent…Harj is excellent, always messaging to keep me updated would defo recommend them and hope to have more business with them in the future

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

My third car now from Lease Car Driect and the service is excellent and they always make sure I get a good deal on the car. Can’t recommend the team enough.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Dealing with Harj and the team was…

Dealing with Harj and the team was possibly the simplest most hassle free experience I have ever had when leasing a vehicle. Harj made sure everything went super smooth and stress free. Would highly recommend lease car direct to anyone looking for easy and great deals on brand new vehicles.

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth, hassle-free leasing experience

I’ve just taken delivery of an Audi A5 Estate Edition One through LeaseCarDirect, and I couldn’t be happier with both the car and the service. The vehicle itself is fantastic value for money – stylish, practical, and a real pleasure to drive. I’m really looking forward to enjoying it over the lease term.

This is actually my second lease with LeaseCarDirect. I already have a car through them for my wife, and the experience was good enough that I came back for my own this time – which says a lot.

The process was smooth from start to finish, with Harj and Atul being especially helpful. They were very quick to respond via text, email, and even social media, and kept me updated at every stage. Communication was clear, friendly, and professional throughout.

Overall, a great experience once again. I’d happily recommend LeaseCarDirect and will definitely consider them again in the future.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

From beginning to end

From beginning to end, my experience with Harj and the team was fantastic. We were pleasantly surprised when our 75 reg VW Tiguan R-Line arrived a month early. We couldn't be more thrilled and will definitely come back for our next car!

December 24, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look