Lease Car Direct Reviews 189

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, proactive approach, and willingness to go above and beyond to ensure a smooth process. The customer service is frequently highlighted as outstanding, with many appreciating the clear, friendly, and responsive communication from start to finish. People describe the overall service as seamless, efficient, and stress-free, often noting quick delivery times and excellent deals. However, some people mentioned a small hiccup with the delivery day due to the transporting company breaking down, which was promptly resolved.

What people talk about most

Service

People report positive experiences with service, often highlighting the outstanding and stress-free process... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the professionalism and... See more

User experience

Reviewers mention positive feedback about user experience, consistently describing it as easy, smooth, and... See more

Delivery service

Consumers find delivery service to be positive, with many expressing satisfaction with the smooth and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great experience from start to finish - Atul was always available for any questions I had and kept me updated throughout. Even received a call from Harj tonight to confirm the car was delivered... See more

Rated 5 out of 5 stars

I recently leased a car through Lease Car Direct, and I couldn’t be happier with the service. Harj was fantastic throughout, professional, proactive and genuinely went above and beyond to get eve... See more

Rated 5 out of 5 stars

This was our first time of leasing a car. The experience has been easy due to the excellent customer service from Harj. His availability to contact by phone, messages and email was excellent and... See more

Rated 5 out of 5 stars

Whole experience was seamless with Harj. Car was delivered within two weeks. Small little hiccup with the delivery day due to the transporting company breaking down. Harj arranged for a full tank of f... See more


Company details

  1. Leasing Service

Written by the company

Our aim is to provide our customers with the best offers on the latest car models, enabling you to own a new car for less. The process of order to delivery is quick, easy and hassle-free.


Contact info

4.9

Excellent

TrustScore 5 out of 5

189 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

A speedy and seamless service

A fab and seamless service especially from Harj - thank you. He was able to get me a great deal and was clear at what would happen throughout the process. LOVE my new car and delivery was super quick!

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

I was managed very professionally by…

I was managed very professionally by Harj who explained the process from initial order to delivery
Really competitive and he kept me updated on the car from start to finish
Excellent lease company and I would highly recommend them

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and Efficient Service

The easiest and friendliest process of leasing a car for the first time. Got me an amazing deal with first class service. The car got delivered to my door in a matter of weeks, I couldn’t recommend these guys enough!

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Whole experience was seamless with…

Whole experience was seamless with Harj. Car was delivered within two weeks. Small little hiccup with the delivery day due to the transporting company breaking down. Harj arranged for a full tank of fuel on delivery as compensation. Overall great experience, fast, efficient. Really happy with my car. Would recommend.

June 14, 2025
Unprompted review
Rated 5 out of 5 stars

LOVE MY NEW CAR

Had my car delivered Wednesday morning. It is fabulous. From start to end the whole process has been smooth and efficient. Always contacted me with updates and was always happy to help with questions I had and if he couldn’t answer them, he always went out of his way to get the answers in a timely manner. Outstanding customer service from this car lease company and will continue to use them in the future and will recommend them highly.

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

New T Roc R

New T Roc R delivered on time and very good value. Whole process was simple and kept informed on delivery dates. 100 per cent recommended

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Leasing a car? Look no further than LCD!

Always a great experience with Lease Car Direct - 2nd car successfully delivered - no need to call anyone else - always competitive, always the best personalised customer service! Thanks Harj and team, Merry Christmas!

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

My first time with Lease car direct and…

My first time with Lease car direct and had the best service from beginning to end. All thanks to Harj Singh who was very attentive and keep me up to date. I now have the car of my dreams. Thanks for my Mini!

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service from

Amazing customer service from
Harj Singh
Excellent service and dealings with Lease car direct
2nd car we have ordered as family
Absolutely brilliant guys to be dealing with.
Thank you for a awesome Cupra 👌

June 26, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service, hence I am a returning customer. Harj has been very efficient and always sorted me with good deals. Very professional. Application and delivery is always smooth.

June 21, 2024
Unprompted review

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