Lease Car Direct Reviews 189

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, proactive approach, and willingness to go above and beyond to ensure a smooth process. The customer service is frequently highlighted as outstanding, with many appreciating the clear, friendly, and responsive communication from start to finish. People describe the overall service as seamless, efficient, and stress-free, often noting quick delivery times and excellent deals. However, some people mentioned a small hiccup with the delivery day due to the transporting company breaking down, which was promptly resolved.

What people talk about most

Service

People report positive experiences with service, often highlighting the outstanding and stress-free process... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the professionalism and... See more

User experience

Reviewers mention positive feedback about user experience, consistently describing it as easy, smooth, and... See more

Delivery service

Consumers find delivery service to be positive, with many expressing satisfaction with the smooth and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great experience from start to finish - Atul was always available for any questions I had and kept me updated throughout. Even received a call from Harj tonight to confirm the car was delivered... See more

Rated 5 out of 5 stars

I recently leased a car through Lease Car Direct, and I couldn’t be happier with the service. Harj was fantastic throughout, professional, proactive and genuinely went above and beyond to get eve... See more

Rated 5 out of 5 stars

This was our first time of leasing a car. The experience has been easy due to the excellent customer service from Harj. His availability to contact by phone, messages and email was excellent and... See more

Rated 5 out of 5 stars

Whole experience was seamless with Harj. Car was delivered within two weeks. Small little hiccup with the delivery day due to the transporting company breaking down. Harj arranged for a full tank of f... See more


Company details

  1. Leasing Service

Written by the company

Our aim is to provide our customers with the best offers on the latest car models, enabling you to own a new car for less. The process of order to delivery is quick, easy and hassle-free.


Contact info

4.9

Excellent

TrustScore 5 out of 5

189 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

This was our first time of leasing a…

This was our first time of leasing a car.
The experience has been easy due to the excellent customer service from Harj.
His availability to contact by phone, messages and email was excellent and if he did not have an answer immediately it was with you very soon. No hanging around and no chasing!
The delivery was great and went exactly as planned and we are now enjoying our new car.

Thank you Harj 🤩

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Atul dealt with my enquiry regarding…

Atul dealt with my enquiry regarding the A3 black edition I was impressed throughout the whole process by his professionalism and kindness. From the start to the finish he’s been amazing I can’t put it into words. The after sales experience has also been great, Atul is someone who definitely focuses on value which i can see and highly appreciate it.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Top notch customer service

From first contact to delivery of my new lease vehicle this company was outstanding, quick informative communication, never a worry that all wasn't going to plan, fully recommend Lease car direct.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

First time leasing a car

First time leasing a car. Harj gave great advice and was able to get me a great deal. Really smooth process and Harj was extremely responsive and helpful for any questions I had. Would definitely reccomend!

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Had a great experience from start to finish - Atul was always available for any questions I had and kept me updated throughout. Even received a call from Harj tonight to confirm the car was delivered successfully. Will make sure to send on some pictures! Thankyou all again - a first class experience and would highly recommended.

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Top customer service

From start to finish, the communication from Lease Car Direct was outstanding — far better than any other leasing company I’ve dealt with. Everything was handled smoothly and efficiently, with complete transparency throughout. No hidden fees, no surprises, just honest and straightforward service.

Their admin fees are also very reasonable compared to many of the bigger companies, which made the whole process feel even more worthwhile. Overall, the experience was slick, clear, and genuinely stress-free. Highly recommended.

November 13, 2025
Rated 5 out of 5 stars

The best car leasing experts I’ve ever…

The best car leasing experts I’ve ever used.
Excellent selection of vehicles and fantastic service. Harj was a pleasure to deal with from start to finish, the process was seamless.

The wife loves her new car!

Thanks to the Lease Car Direct team!

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

What an amazing service

What an amazing service, I don’t know much about cars and so always worry when speaking to car lease companies and have to sign up to lease agreements - Harj was a breath of fresh air, there was no hard sell, but instead he informed me about the whole process and the car itself - the pros and cons etc. Few businesses like this around, where service and getting me the best (and most cost effective) car for my needs was the priority and not just making a sale. Thank you for the genuine advice - the service from start to finish was amazing - my car is a joy to drive, I love the colour, all the extras and the price!

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Nothing is too much for these guys

When everyone else said 6 months for delivery - Harj delivered in less than 2. Not only that but answered every question we had on the way!

Would recommend them to anyone looking to secure a dream car. Our fleet will be looked after by Harj from now on!

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Honestly a great experience start to finish…

Honestly a great experience start to finish with Harj and the team. To our surprise, our 75 reg VW Tiguan R-Line was delivered a month ahead of schedule and we couldn’t be happier. Will defo be returning for our next car!

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Harj was really helpful when leasing our car. He helped my daughter choose which one she wanted. He was giving excellent customer service and you can ask anything to Harj. He will give a fast and accurate answer. I would recommend anyone to go to lease car direct as the deals are also very good.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Leasing Cupra Leon

Harj has been very helpful when purchasing my first car and he even was very patient with me and my questions (when some may of been silly questions). His customer service was excellent and I would recommend anyone to come to lease car direct when thinking of leasing a car as they will give you a 10/10 service.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

I recently leased a car through Lease…

I recently leased a car through Lease Car Direct, and I couldn’t be happier with the service.

Harj was fantastic throughout, professional, proactive and genuinely went above and beyond to get everything sorted for me.

I’m really happy with the car and grateful for Harj’s help in making sure it all came together smoothly. I’d definitely recommend Lease Car Direct and will be using them again.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Had a great experience leasing my new…

Had a great experience leasing my new Audi with Lease Car Direct. Atul was brilliant from start to finish- professional, friendly and always quick to respond. He made the process smooth and got me a great deal on my car.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Had a great experience

Had a great experience, nothing is too much trouble for these guys. I sent several queries and they were replied to or I was called within minutes, even though it was in the evening. The whole experience was totally pain free. It's great to receive such customer service.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional. Impressed with the way they dealt with my desire to lease a vehicle and how prompt everything was explained and expedited.
Will definitely use Lease Car Direct again.
Thanks!

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

This was a new experience for me. I'm delighted to say that the whole process was seamless and communication (from Harj) was first rate: efficient; responsive and polite.
I would certainly use Lease Car Direct again.

September 24, 2025
Unprompted review

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