Lease Car Direct Reviews 189

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, proactive approach, and willingness to go above and beyond to ensure a smooth process. The customer service is frequently highlighted as outstanding, with many appreciating the clear, friendly, and responsive communication from start to finish. People describe the overall service as seamless, efficient, and stress-free, often noting quick delivery times and excellent deals. However, some people mentioned a small hiccup with the delivery day due to the transporting company breaking down, which was promptly resolved.

What people talk about most

Service

People report positive experiences with service, often highlighting the outstanding and stress-free process... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the professionalism and... See more

User experience

Reviewers mention positive feedback about user experience, consistently describing it as easy, smooth, and... See more

Delivery service

Consumers find delivery service to be positive, with many expressing satisfaction with the smooth and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great experience from start to finish - Atul was always available for any questions I had and kept me updated throughout. Even received a call from Harj tonight to confirm the car was delivered... See more

Rated 5 out of 5 stars

I recently leased a car through Lease Car Direct, and I couldn’t be happier with the service. Harj was fantastic throughout, professional, proactive and genuinely went above and beyond to get eve... See more

Rated 5 out of 5 stars

This was our first time of leasing a car. The experience has been easy due to the excellent customer service from Harj. His availability to contact by phone, messages and email was excellent and... See more

Rated 5 out of 5 stars

Whole experience was seamless with Harj. Car was delivered within two weeks. Small little hiccup with the delivery day due to the transporting company breaking down. Harj arranged for a full tank of f... See more


Company details

  1. Leasing Service

Written by the company

Our aim is to provide our customers with the best offers on the latest car models, enabling you to own a new car for less. The process of order to delivery is quick, easy and hassle-free.


Contact info

4.9

Excellent

TrustScore 5 out of 5

189 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My third car from Lease Car Direct

My third car from Lease Car Direct, stayed with them for their great service and deals
Harj was very helpful from start to delivery of my X5 we both where really exited
Many thanks Harj for your personalised service and the deal you got for all three cars for all this years HIGHLY recommend

June 6, 2024
Unprompted review
Rated 5 out of 5 stars

I tried various leasing companies…

I tried various leasing companies before I contacted Lease Car Direct. The level of service I received at Lease Car Direct was head and shoulders above any other company I spoke to. The communication levels and response times Harj provided was brilliant. He was very genuine and honest with his advice and sincerely wanted the best deal for me regardless of whether it was in the best interest for his business. I will definitely be coming back to Lease Car Direct as well as recommending it to friends and family.

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

Terrific company to deal with

Terrific company to deal with. Atul answered all of my questions at every stage, communication was fantastic and he got me the deal I wanted. Love the car. Definitely recommended.

April 29, 2024
Unprompted review
Rated 5 out of 5 stars

"My Audi A5 ordering experience was…

"My Audi A5 ordering experience was like a breeze! The process was so smooth, from picking out the specs to finalizing the order. And when it came to delivery, it was beyond outstanding! Atul Soni really went out of his way to ensure everything was perfect. The level of detail and care during the delivery blew me away. Overall, from start to finish, it was a top-notch experience that left me super impressed!"

I hope this captures the exceptional service provided by Atul Soni!

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

From the aplication to the delivery…super service!

From the aplication to the delivery date, and after delivery, the service Lease Car Direct ofers is excellent! Atul is verry helpfull throughout the process and comunicative 24/7!
I highly recomend Lease Car Direct for their services!
Thank you, Atul! Thank you Lease Car Direct!!

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

Such a smooth process!

From start to finish the whole process was so smooth and painless which is exactly what you want when getting a new car! Harj was brilliant, answering all questions we had and ensuring we got the car we wanted, when we needed it. We had no issues at all, our car was delivered today on time and we are over the moon. Will definitely be using Lease Car Direct again.

April 25, 2024
Unprompted review
Rated 5 out of 5 stars

Would definitely recommended.

My experience was amazing. Great communication, always happy to explain things and would definitely recommend. I will definitely be using this service again. I feel extremely happy with the service received, have recommended to friends and family. Good relationship built with myself as a customer and I feel at comfortable asking as many questions as I like!

March 29, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Harj provided the best deal on my new Tiguan. His communication was excellent, making the entire process smooth and stress-free. Highly recommend!

March 27, 2024
Unprompted review
Rated 5 out of 5 stars

First time leasing a car

First time leasing a car, and couldn’t have chosen a better company. Harj was the sales associate that was assigned to me, and he was able to get me a really good deal on a car I’ve always wanted. Most competitive prices on the market as I had been shopping around but the deal Harj was able to get me could not have been beaten.

Also His communication was great, always updating regularly and organised a swift delivery on time.

Looking forward to driving the car for next few years and would definitely use their services again.

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Great service throughout, communication was great and the whole process was really smooth! Do it all again in a couple years! Thanks for everything Harj really appreciate it:

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

Best in the game! Defo will be back

First time i’ve used Lease car direct & will deffo be using them again!
Atul is the man! Always there for any questions and always kept me updated - even out of office hours he was always there to answer any queries
Process was easy and simple and defo got the the best prices on the market - Keep it up :)

March 6, 2024
Unprompted review
Rated 5 out of 5 stars

Harj, excellent customer service

Harj has provided exceptional customer service from the day I first started talking to him and finding my new car . He provided me with an amazing deal and the car also arrived in good time as expected. I am extremely happy with my new car and I recommend anyone who is looking to lease a car to go through Harj. Many thanks, Jess.

February 21, 2024
Unprompted review
Rated 5 out of 5 stars

Harj

Harj, thank you for your exceptional customer service throughout the whole process. Always putting the customer first. Thank you again and I will definitely be using Lease Car Direct for my next vehicle.

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

5th lease

Once again another seamless and professional experience with lease car direct. As always Harj went above and beyond to simplify and expedite the entire process - the communication throughout was faultless.
Looking forward to the next delivery!

February 11, 2024
Unprompted review
Rated 5 out of 5 stars

First time Leaser here...

First time Leaser here after thinking about it for a number of years. Got a cracking deal with Atul for a new A4 Avant which has been delivered this week. Car is superb and the quality of service from Atul has been outstanding. Thanks so much 🙏

February 9, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look