Lease Car Direct Reviews 189

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, proactive approach, and willingness to go above and beyond to ensure a smooth process. The customer service is frequently highlighted as outstanding, with many appreciating the clear, friendly, and responsive communication from start to finish. People describe the overall service as seamless, efficient, and stress-free, often noting quick delivery times and excellent deals. However, some people mentioned a small hiccup with the delivery day due to the transporting company breaking down, which was promptly resolved.

What people talk about most

Service

People report positive experiences with service, often highlighting the outstanding and stress-free process... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the professionalism and... See more

User experience

Reviewers mention positive feedback about user experience, consistently describing it as easy, smooth, and... See more

Delivery service

Consumers find delivery service to be positive, with many expressing satisfaction with the smooth and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great experience from start to finish - Atul was always available for any questions I had and kept me updated throughout. Even received a call from Harj tonight to confirm the car was delivered... See more

Rated 5 out of 5 stars

I recently leased a car through Lease Car Direct, and I couldn’t be happier with the service. Harj was fantastic throughout, professional, proactive and genuinely went above and beyond to get eve... See more

Rated 5 out of 5 stars

This was our first time of leasing a car. The experience has been easy due to the excellent customer service from Harj. His availability to contact by phone, messages and email was excellent and... See more

Rated 5 out of 5 stars

Whole experience was seamless with Harj. Car was delivered within two weeks. Small little hiccup with the delivery day due to the transporting company breaking down. Harj arranged for a full tank of f... See more


Company details

  1. Leasing Service

Written by the company

Our aim is to provide our customers with the best offers on the latest car models, enabling you to own a new car for less. The process of order to delivery is quick, easy and hassle-free.


Contact info

4.9

Excellent

TrustScore 5 out of 5

189 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Goes above and beyond

Used Harj a couple of times now, never disappoints.
Always available to help and guide. Customer service has been great. Well above and beyond of what I would normally expect.

Will definitely be using again in the future

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect

Second time using lease car direct. Great communication throughout. 100% recommend and will hopefully use again in 2/3 years for my next car. Thanks

January 23, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend! Cant fault the service i received, they were happy to answer any question i might of had. The whole process from ordering the car to delivery date was seamless. Amazing service would definitely use again

December 12, 2023
Unprompted review
Rated 5 out of 5 stars

Where do I actually start we’ll decided…

Where do I actually start we’ll decided to get get daughter a brand new Audi a1 for her birthday but was really limited with time of getting her it however comes a guy called Atul what star he was of locating me the car and getting me it few days before my daughters birthday so over the moon with the service provided from start to finish would recommend anyone who is wanting a car and a pacific car and wanting it for certain time is to reach out for him Atul brilliant service very polite and really helpful thank you Atul your a star ⭐️

November 27, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Harj

Harj was extremely helpful all the way through the process the first time I leased with lease car direct and again the second time. Thank you

July 1, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent lease company

Excellent lease company.
Harj was professional and efficient in the order process and any follow up queries regarding delivery.
Highly recommend!

August 10, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service From Harj

My first time leasing a car and was a bit doubtful at first as pervious car leasing companies failed to follow up on any enquires.
However I came across Lease Car Direct and I cannot recommend them highly enough, Great service throughout the whole process from start to finish. Hassle free order process as I was able to order and sign all documents online.
Harj was amazing with keeping me updated and even went out his way to source me a car with my specific colour and model requirements due to me needing a quick delivery date. From the beginning I was given a delivery date around 2-3 weeks however Harj worked his magic and I managed to get the vehicle signed and delivered to my door in 9 days!.
He was very informative which made the process a lot easier a truly valuable member to Lease Car Direct.
Overall would highly recommend using Lease Car Direct and definitely speak to Harj if you want a quick and seamless service.

October 8, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service from lease car direct. I would highly recommend Atul, very knowledgeable, and efficient. Helping me to find the best lease deal.
Thank you

September 12, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from Atul

Lease car direct from the start have been more than helpful. I have been dealing with Atul who from the first call has gone way out of his way to help me pick my car thats on order, nothing has ever been to much to ask from him. He has always made phone calls to check in and give updates. Finally to anyone who is looking to use lease car direct I would highly recommend to friends and family. Thanks again for the help 5* service from me.

September 6, 2023
Unprompted review
Rated 5 out of 5 stars

Harj from Lease Car Direct made everything happen

I’d been looking for a lease company for over a year but wasn’t really impressed with the customer service or the follow up on any enquires I had made until Harj from Lease Car Direct called me. He was so knowledgable, and I did not feel he was a pushy sales guy. He let me make my own decision, but gave me all the information I needed. He responded to my calls and was quick to reply whenever I needed to know anything. He made the decision making so easy for me and kept me informed throughout the process. I really felt looked after and it really like I was the most important customer.

Car has arrived and it’s just a beauty and I cannot thank him enough. Thank you Harj! Lease Car Direct are lucky to have you!

September 6, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional Service from Harj!

I am excited to share my experience and the exceptional service and support Harj provided during the time I contacted him the first time to when I received my vehicle (exact amount he mentioned in the beginning). His professionalism and his willingness to address my enquiries set him apart from the rest. I will for sure recommend to friends and family that are looking for a vehicle.

August 14, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service!!

Cannot recommend enough, service was fantastic, I didn’t really know what car I wanted and Harj went above and beyond to help find me something practical and at a superb price. Nothing was too much trouble even though I wasn’t the easiest customer! I now have a perfect Tourag which is my far the best price around!

July 3, 2023
Unprompted review
Rated 5 out of 5 stars

YOU HAVE TO USE THESE GUYS!

Absolutley top notch service from start to finish so impressed! Constant updates messages you any time day or night 1000% would use again !Beautiful car delivered this morning VW Tiguan R-Line Nightshade Blue Thank you so much again Mark Mullins

April 21, 2023
Unprompted review

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