Gwen is any exceptional I the way she handled us when our flights were being cancelled she made me feel valued some agency were not picking their phones ignoring clients but she made sure she talk to... See more
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customer service was outstanding. Gwen was incredibly efficient in helping me book & manage my flights as well as changing my flight and made the entire process completely stress-free. What really... See more
Company replied
Alpha pack has proved themselves beyond expectations. When you can refer your friends and family during their most vulnerable time ( loss of loved ones) and needing to travel at short notice and they... See more
Company replied
Fantastic service provided by Alphapack. Thank you for keeping us posted with everything related to our travel especially during this time were COVID rules differ from country to counter on a daily ba... See more
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Company details
Written by the company
Online travel agency with over 30yrs of experience. Providing quality: - Holiday packages - Business trips - Family trips - Backpacking & more ✈️🌏
Contact info
14 Gorsefields Court, TS6 0TD, Middlesbrough, United Kingdom
- +44 1642 459076
- enquiry@alphapacktravel.com
- www.alphapacktravel.com
4.9
Excellent
197 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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All I can say is thank you so much…
All I can say is thank you so much everything went well my family travelled well no challenges at all and your team is always available anytime I m greatful keep the fire burning
July 29, 2023
Unprompted review
Reply from Alphapack Travel
Thank you very much Cathrine for your review. We look forward to keep giving you, your family and friends the excellent service that you deserve. We wish you all God's best for you and family.
A tailor made service.
It’s one thing someone offering a service because that’s their business BUT it’s another to go extra, extra, extra miles. Alpha Pack exceeded my expectations. I would recommend this any day, any time.
June 23, 2023
Unprompted review
Reply from Alphapack Travel
Thank you very much for your review. We look forward to keep giving you, your family and friends the 5* service that you deserve.
Kubatana Together as One Annual Fundraising Hike
Our medically based charity Kubatana Together As One, recently had our annual Fundraising hike in the North of England on 24/06/2023. Everything from booking the accommodation to guiding us on the tour, to motivating us the participants was done by Aplhapack travel. It was all above board and we all had a great weekend. The consensus was we all want to go back there and use Alphapack Travel on our next hike on 29/06/2024❤
June 24, 2023
Unprompted review
Reply from Alphapack Travel
Thank you Kubatana Together As One. This was your 3rd fundraising hike and Alphapack Travel is greatly honoured to be the go to agent, for all your bookings. We promise to keep doing our best to give you the best service that you, your family and friends deserve.
I have no better words to say about the…
I have no better words to say about the service I received from Gwen. The service is absolutely top notch which I regret why I didn’t know about the company all along. The professionalism, dedication, patience, caring. The list is endless. From the time of enquiries to the time of boarding they walk the walk with you, reminding you of to do/check list. Thank you so much for the service you provide which my 84 year old dad is always mentioning about daily . Alphapack thank you once again for the full package provided.
June 18, 2023
Unprompted review
Reply from Alphapack Travel
Thank you so much Wallace for your 5* review. We are happy to know that your 84 year old dad had a pleasant flight and was treated so well that he does not stop talking about it. That is very good to hear and I will make sure to give feedback to the airline as well.
Dear Gwen
Dear Gwen, Thanks for being with me when I was in trouble due to flight cancellation and had no idea wat to do next.. M so grateful for ur support. Hats off to ur kindness, sincerity and dedication. Keep growing. God bless.
June 12, 2023
Unprompted review
Reply from Alphapack Travel
Thank you for your 5* review Nayana. So glad to know you were safe and also got home safely. We look forward to keep giving you, your family and friends an excellent service you deserve.
Alphapack travel is always at your …
Alphapack travel is always at your service, 5 star quality service even after hours
May 1, 2023
Unprompted review
Reply from Alphapack Travel
Thank you very much Biggie for your 5* review. You are one of our VIP customers and we value your business. We look forward to keep giving you, your family and friends excellent service that you deserve.
Fantastic customer service…
Fantastic customer service knowledgeable about their product and paying attention to detail
May 9, 2023
Unprompted review
Reply from Alphapack Travel
Thank you very much for your 5* Review. We look forward to keep giving you, your family and friends excellent service that you deserve.
I have no better words to say about…
I have no better words to say about this company. The service is completely different from what I have experienced elsewhere. The professionalism, dedication, patience, caring. The list is endless. From the time of enquiries to the time of boarding they walk the walk with you, reminding you of to do/check list. Thank you so much for everything. I would write a book about Alphapack
May 17, 2023
Unprompted review
Reply from Alphapack Travel
Dear Hlekiwe, we appreciate your 5* review and really value your repeat business. You have joined the VIP Team and we always look forward to giving you excellent service that you deserve. Happy blessed Travels!!
Have used Alphapack for the 3rd time…
Have used Alphapack for the 3rd time and Gwen has been fantastic throughout my experience .Providing detailed information and searching flights that suits my budget and comfortable at the same time.Keep up the good work,God bless
May 30, 2023
Unprompted review
Reply from Alphapack Travel
Thank you very much Patience for your 5* review. You have joined the VIP Team and we value your custom. We look forward to keep giving you excellent service that you deserve.
Despite being after office hours I…
Despite being after office hours I reached out to Gwen and she was efficient helped get a flight for my family.
May 11, 2023
Unprompted review
Reply from Alphapack Travel
Thank you very much Enarah for your 5* feedback. You have become one of our VIP by your repeat business and referring your family and friends to use our services and that service is one of our USP (Unique Selling Point). We appreciate and value your custom.
I used Gwen fly in last year
I used Gwen fly in last year, she was fantastic catered for my needs and gave me the best offer I couldn’t refuse. I will use and continue to recommend her to friends and family
April 21, 2022
Unprompted review
Reply from Alphapack Travel
Thank you very much for your review. We really appreciate your feedback and we look forward to keep giving you, your family and friends the 5* service you deserve.
Booked a cheap flight from South Africa…
Booked a cheap flight from South Africa as of yesterday. The lady I spoke to gave guidance on the availability flights for the dates chosen. Booking was completed within an hour and had tickets for my travellers. All my worries were taken care of. I give credits to the lady for her professional approach throughout the process.
April 1, 2023
Unprompted review
Reply from Alphapack Travel
Dear Sarah, thank you very much for your 5* review. Alphapack Travel appreciates your custom and look forward to keep giving you, your family and friends the 5* service that you deserve,
I booked a 3 week holiday to Australia…
I booked a 3 week holiday to Australia and Singapore via Alphapack. They managed to find me a cheap ticket and they managed to organise all my transfers and my accommodation.
The service was excellent and I don’t hesitate to recommend them. My next trip to America I am to be booking through them. Thank you Gwen for excellent service
March 16, 2023
Unprompted review
Reply from Alphapack Travel
Thank you very much Dadirai. Alphapack Travel appreciates you support and we are very happy to hear you express your gratitude in this way. We look forward to keep giving you, your family and friends excellent service.
I have used this travel agent the…
I have used this travel agent the communication is great and very efficient.They try by all means to get you the best deal within your budget.I recommend this travel agent 100%.Very professional,always left me with a smile and travel with ease knowing am looked after.
February 18, 2023
Unprompted review
Reply from Alphapack Travel
Dear Tasha, thank you very much for your 5* review. You have been using Alphapack Travel for a very long time and we appreciate your feedback and we look forward to keep giving you, your family and friends the excellent service that you deserve.
The service was excellent from the…
The service was excellent from the selling the ticket to checkin there is a lot of support from the team
I would recommend Alphapack to family and friends
January 25, 2023
Unprompted review
Reply from Alphapack Travel
Thank you very much for your 5* review Perpetual. The fact that you are one of our repeat clients means a lot to Alphapack Travel. And we look forward to keep giving you, your family and friends excellent service that you deserve.
Your service is very excellent
Your service is very excellent , no hidden costs, no hustles & everything is straight forward. They helped me to book a plane from Harare to Birmingham for my unaccompanied minor.
February 18, 2023
Unprompted review
Reply from Alphapack Travel
Dear Silence, Thank you very much for your review. We look forward to keep giving you, your family and friends the excellent service that you deserve.
Very professional and helpful service…
Very professional and helpful service by this agent.
December 9, 2022
Unprompted review
Reply from Alphapack Travel
Thank you very much for your feedback. We hope to keep giving you, your family and friends the professional and helpful service that you deserve. Alphapack Travel appreciate you custom.
AlphaPackTravel extremely efficient
AlphaPackTravel extremely efficient, very knowledgeable offer you variety of choices for the best flight while giving you personable service to suit all your needs. Highly recommended
January 25, 2023
Unprompted review
Reply from Alphapack Travel
Thank you very much for your feedback Felicia. We look forward to keep giving you, your family and friends the excellent service that you deserve.
Gwen always attends to every enquiry…
Gwen always attends to every enquiry with combination of a personal touch, professionalism & diligence.
January 16, 2023
Unprompted review
Reply from Alphapack Travel
Thank you very much for your review. We look forward to keep giving you, your family and friends the excellent service you deserve.
The Alphapack team is very efficient…
The Alphapack team is very efficient and time sensitive. I appreciated their communication and diligence the most. I had my children come through the unaccompanied minor service, and they made sure everything was in order.
January 26, 2023
Unprompted review
Reply from Alphapack Travel
Thank you very much for your feedback. So happy that you have reunited with your children. Alphapack Travel promises to keep giving you, your family and friends excellent service that you deserve.
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