Wonderful experience dealing with Gwen. So helpful from start to end. Always friendly and willing to assist no matter the time. We Looking forward to working with you on our next trip. Thx you.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Gwen is any exceptional I the way she handled us when our flights were being cancelled she made me feel valued some agency were not picking their phones ignoring clients but she made sure she talk to... See more
Company replied
Alphapack were amazing on our recent multi destination trip to Tanzania, including Arusha, Serengeti and Zanzibar. From the booking process and advice to being in location I felt totally confident a... See more
Company replied
Alpha pack has proved themselves beyond expectations. When you can refer your friends and family during their most vulnerable time ( loss of loved ones) and needing to travel at short notice and they... See more
Company replied
Company details
Written by the company
Online travel agency with over 30yrs of experience. Providing quality: - Holiday packages - Business trips - Family trips - Backpacking & more ✈️🌏
Contact info
14 Gorsefields Court, TS6 0TD, Middlesbrough, United Kingdom
- +44 1642 459076
- enquiry@alphapacktravel.com
- www.alphapacktravel.com
4.9
Excellent
199 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Alphapack team is very efficient…
The Alphapack team is very efficient and time sensitive. I appreciated their communication and diligence the most. I had my children come through the unaccompanied minor service, and they made sure everything was in order.
January 26, 2023
Unprompted review
Reply from Alphapack Travel
Thank you very much for your feedback. So happy that you have reunited with your children. Alphapack Travel promises to keep giving you, your family and friends excellent service that you deserve.
Excellent service from Gwen.
Excellent service from Gwen.
Gwen is attentive and takes time to understand your travel needs. I am grateful to my friend who referred me to Alphapack Travel.
January 23, 2023
Unprompted review
Reply from Alphapack Travel
Thank you very much for your feedback. We are really grateful that you are impressed with our service as the person who referred you was also impressed. We look forward to keep giving you, your family and friends the excellent service that you deserve. We are happy to note that you have become one of our regular customers. Happy Travels!!
Gwen has been a great help and…
Gwen has been a great help and provides an amazing service. She was able to book tickets for multiple family members travelling on different dates and was on hand to troubleshoot anything that came up while until they landed safely.
January 6, 2023
Unprompted review
Reply from Alphapack Travel
Thank you very much Dionne for your feedback. Alphapack Travel looks forward to keep giving you, family and friends the excellent service that you deserve.
Excellent customer care
The customer care is excellent. Always attentive to the customer and resolve any concerns. Your communication skills are great. You are very professional. Great services throughout. I am encouraging friends and colleagues to use your I will use their services again and again. Welldone, wonderful customer care.
January 2, 2023
Unprompted review
Reply from Alphapack Travel
Thank you very much for your feedback. I am so happy that we were able to assist you last minute and we look forward to keep giving you, your family and friends the excellent service that you deserve.
Excellent support
Alphapack made the whole process easier and straightforward.
Alphapack sent well timed reminders for every stage of the process which was very helpful.
We felt well supported knowing that someone was available 24/7 to help us even during our trip.
Thank you for the excellent service.
December 15, 2022
Unprompted review
Reply from Alphapack Travel
Thank very much for your feedback. We hope to keep giving you, your family and friends, the excellent service that you deserve. We Value your custom.
Reply from Alphapack Travel
Thank you for your Review. we look forward to keep giving you, your family and friends Great Support you deserve.
The level of customer service is…
The level of customer service is impeccable!
December 12, 2022
Unprompted review
Reply from Alphapack Travel
Dear Natasha, Thank you very much for your review. We value your business and are committed to give you, your family and friends, nothing but the best customer service which you deserve.
Always helpful and kind
Always helpful and kind. Can’t chose another company since the services are excellent!
December 9, 2022
Unprompted review
Reply from Alphapack Travel
Dear Apeksha, we appreciate you and your custom. We hope to keep giving you, your family and friends excellent service you deserve.
Alphapack travel
Alphapack travel
Booking through you was very easy and made our lives so much easier. I have nothing bad to say! Thank you for giving us tips and guidance every time we book through you, and that is always very helpful!
Thank you so much for being proactive. Maybe it seems like no big deal to you but this is amazing customer service and is greatly appreciated.
♥️Barbara MacCARTHY
November 8, 2022
Unprompted review
Reply from Alphapack Travel
Dear Barbara, thank you very much for your 5* review. We appreciate you and your custom and we hope to keep giving you, your family, friends and clients the excellent service that you deserve.
Good customer service and excellent…
Good customer service and excellent service,very helpful with information. Thank you Alpha and thank you for all the help you had a go an extra mile to ensure l travelled.
November 23, 2022
Unprompted review
Reply from Alphapack Travel
Dear Tete Jane, so glad you were able to travel in the end. What a nightmare and carry-on from a very ungrateful airline. We hope you get your money back and we look forward to keep giving you, your family and friends the excellent service you deserve. Thank you for trusting Alphapack Travel with your travel arrangements.
Excellent service I got from Gwen,she…
Excellent service I got from Gwen,she got me a flight within minutes when my flight was cancelled last minute from Zim and she also managed to get my refund processed quickly.Thank you so much Gwen
November 8, 2022
Unprompted review
Reply from Alphapack Travel
Thank you very much for your 5* review. We hope to keep giving you, your family and friends the excellent service you deserve.
I have always been the one to be…
I have always been the one to be adamant about travel agents especially for long distances but Alphapack are exceptional above and beyond. Very patient efficient and they do everything to make sure everything is according to your plan. Thank you so much for EVERYTHING and for the reassurance. Long distance is definitely now back on my agend! Not to forget the prayers:) keep going ♥️
November 23, 2022
Unprompted review
Reply from Alphapack Travel
Thank you for your 5* feedback review. We look forward to keep giving you and family excellent service that you deserve. Prayers are what keeps the business going, because we pray for all our customers :)!!
Thanks for being patient and caring.
October 29, 2022
Unprompted review
Reply from Alphapack Travel
Thank you Annah for your feedback. We look forward to keep being patient and caring and giving you the best service that you deserve.
Excellent service
Excellent service, very personalized service and above board. No other match
September 7, 2022
Unprompted review
Reply from Alphapack Travel
Dear Mrs Nyawo, thank you very much for your feedback. We look forwards to keep giving you and family the excellent service you deserve. We value your custom.
Very professional and helpful
Very professional and helpful, they go the extra mile
April 22, 2022
Unprompted review
Reply from Alphapack Travel
Thank you very much Narfisa for your feedback. We look forward to keep giving you and your family and friends excellent service that you deserve. We value your custom.
Would rate services 5 star
1st time using ALPHAPACK. The service was very impressive Professional and efficient everything was just superb .
I will use Alphapack over and over.
Good job Gwen.
August 12, 2022
Unprompted review
Reply from Alphapack Travel
Thank you very much Annie Gambura, we look forward to keep giving you, your family and friends 5* service that you deserve.
Gwen has always been very helpful
Gwen has always been very helpful. She takes all the stress of searching the right flight deals for me and my family. She actually follows up until the person has arrived. I wouldn’t hesitate to recommend to anyone planning a flight journey.
July 23, 2022
Unprompted review
Peace of Mind in Flight Travel Plans
If you want peace of mind in planning your flight journey then Alphapack Travel is the one for you. Just as their name suggests they are indeed a leader in best quality service. I will always recommend them also if you want a genuinely caring voice at the other end of the call with an excellent after sales service that will almost tempt you to make an unplanned journey because of the experience you will have received.
June 30, 2022
Unprompted review
Reply from Alphapack Travel
Thank you very much for your review. It was a pleasure doing business with you and we value your custom and look forward to keep giving you excellent service you deserve.
Good travels
Alphapack Travel was very professional and efficient. They kept me updated on any changes, informed me on all travel requirements. Made my travel easy. Thank you. See you next travel.
June 29, 2022
Unprompted review
Reply from Alphapack Travel
Thank you for your feedback. We value your custom and we look forward to keep giving you the 5* service that you deserve.
Transparent, prompt and professional!
If you wake up one day and decide you want to go to the moon, you can definitely trust this company to get you airline tickets to your nearest space station. If the space station doesn’t have space on any of their rockets, that’s too bad. But hey, you can trust this company to get you airline tickets to any other pretty place [or otherwise, if that’s your thing?] on this earth. Just say when and where and they’ll deal with the rest professionally, transparently and promptly.
June 29, 2022
Unprompted review
Reply from Alphapack Travel
Thank you for your feedback. We value your custom and look forward to keep giving you the excellent service you deserve.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.