Wonderful experience dealing with Gwen. So helpful from start to end. Always friendly and willing to assist no matter the time. We Looking forward to working with you on our next trip. Thx you.
Company replied
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See what reviewers are saying
Gwen is any exceptional I the way she handled us when our flights were being cancelled she made me feel valued some agency were not picking their phones ignoring clients but she made sure she talk to... See more
Company replied
Alphapack were amazing on our recent multi destination trip to Tanzania, including Arusha, Serengeti and Zanzibar. From the booking process and advice to being in location I felt totally confident a... See more
Company replied
Alpha pack has proved themselves beyond expectations. When you can refer your friends and family during their most vulnerable time ( loss of loved ones) and needing to travel at short notice and they... See more
Company replied
Company details
Written by the company
Online travel agency with over 30yrs of experience. Providing quality: - Holiday packages - Business trips - Family trips - Backpacking & more ✈️🌏
Contact info
14 Gorsefields Court, TS6 0TD, Middlesbrough, United Kingdom
- +44 1642 459076
- enquiry@alphapacktravel.com
- www.alphapacktravel.com
4.9
Excellent
199 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Alphapack Travel
Dear Tarirai, Thank you so much for your review. We look forward to keep giving you, your family and friends 5* Service you deserve.
Fantastic service
Fantastic service provided by Alphapack. Thank you for keeping us posted with everything related to our travel especially during this time were COVID rules differ from country to counter on a daily basis; thank you. Although we made diet requests rather late, Alphapack did their utmost best to get the message across to the airline. We were served meals according to our requirements on our return leg. You are providing a great service Alphapack; keep it up.
April 18, 2022
Unprompted review
Reply from Alphapack Travel
Thank you for your feedback. We look forward to keep giving you 5* service that you, your family and friends deserve. We look forward to keep giving you excellent service.
Very professional and efficient…
Very professional and efficient everything was just superb and above board, follow up calls and updates on every new development while I was away. Would choose them over and over again for all my future travels. Gwen you are an Angel and God sent indeed 🙏🙏🙏
Thank you
March 4, 2022
Unprompted review
Reply from Alphapack Travel
Thank you very much for your feedback and custom. We look forward to keep giving you your family and friends, 5* Service that we believe you deserve.
Excellent service once again
Second time using Alphapack, once again excellent customized service. I will definitely be using them again for all my future travels
February 22, 2022
Unprompted review
Reply from Alphapack Travel
Thank you very much. We value your business and we will keep giving you the excellent service you deserve.
A very professional lady
A very professional lady, with all the cancellations of flights with COViD restrictions, she kept me updated with all changes and dates available for me to travel.
February 17, 2022
Unprompted review
Reply from Alphapack Travel
Thank you very much for your review. We appreciate your feedback and we look forward to keep giving you excellent and professional service that you deserve.
Outstanding services staff went above…
Outstanding services staff went above and beyond to support me with the travel. Keep up the good work
February 8, 2022
Unprompted review
Reply from Alphapack Travel
Dear Israel, thank you for your feedback. I know your mum was traveling in very difficult circumstance, having lost her sister and in the midst of it all, your car breaking down on the way to the airport. Resulting in your mum missing her flight. She conducted herself with a lot of dignity throughout the whole ordeal and American Airlines being so accommodating by putting her on to the next flight at no extra costs, showing compassion by action. Alphapack Travel always goes the extra mile to assist all of our passengers because we value them. We look forward to be of service to you,your family and friends.
Excellent service
Excellent service. Nothing bad to say at all. Very professional and reliable. I will definitely use Alphapack travel again in the future to book tickets.
February 6, 2022
Unprompted review
Reply from Alphapack Travel
Dear Catherine, thank you very much for your feedback. It was a pleasure doing business with you. We look forward to keep giving you excellent service that you deserve. We wish you all God's best in your endeavours.
Wonder woman
Excellent work you are a gift to our generation. To me you worked wonders looking at the challenges i faced both ways. Indeed you are a pastors in this field and i submit. Thank you.
February 5, 2022
Unprompted review
Reply from Alphapack Travel
Dear Pastor Dee, thank you for your feedback. We look forward to keep giving you, your family and congregates excellent service that you deserve.
Gwen booked my flight and she was…
Gwen booked my flight and she was available whenever I needed her although on my first journey, all airlines claimed my flights were not linked and and Qatar's treatment was the worst. The return flight was alright
January 31, 2022
Unprompted review
Reply from Alphapack Travel
Dear Farirai, thank you for your feedback. As a travel agent, our service is to provide you with the air ticket to facilitate you to travel, which was fine because you travelled. What happens at check in desks is controlled by the respective airlines and their passenger handling agents. I would suggest you contact the respective airlines and try and find out what went wrong. What we have found is since covid hit, most airlines have changed some of their passenger and baggage handling systems which has resulted in quite a lot of passengers experiencing a lot of challenges and a lot having to abandon their trips all together. It's important that you write in to the customer complaints dept. of the respectives airlines involved so that you get to the bottom of what went wrong. We hope to keep giving you our best service in all your future travels.
Excellent Service
Gwen went over and above her duty of care when I desperately needed an air ticket to travel to Zimbabwe.Emirates let me down a week before my flight and I became very anxious.Consequently I ended up calling Gwen everyday for some reassurance that my flight would not be cancelled again.She was always polite and considerate.I will forever use Gwen for all my future holiday bookings.
January 27, 2022
Unprompted review
Reply from Alphapack Travel
Dear Ruth, thank you very much for your feedback. We value your business and appreciate you as our customer. We look forward to keep giving you, your family and friends excellent service you deserve. Remain blessed.
more than a travel agent always there…
more than a travel agent always there for customers 24/7
January 25, 2022
Unprompted review
Reply from Alphapack Travel
Dear Enarah, Thank you very much for your feedback. Much appreciated.
Fast efficient and very reliable
Fast efficient and very reliable, first time using Alphapack travel. One of the best full of experiences.
January 24, 2022
Unprompted review
Reply from Alphapack Travel
Dear Mr Ellwin Gundu, We value your feedback and we look forward to keep giving you, your family and friends The 5* service you deserve. Thank you and all God's best.
Excellent service and I recommend
Excellent service and I recommend. I was fully supported and I was given all the advise I needed. Well done Alphapack 👏🏾👏🏾
January 18, 2022
Unprompted review
Reply from Alphapack Travel
Dear Sisa, what an adventure, your trip turned out to be. Just supper glad you were able to make it home for Christmas to be with your children. We look forward to keep giving you, your family and friends excellent service you deserve.
Reply from Alphapack Travel
Thank you very much. We look forward to keep giving you, your family and friends excellent service.
Excellent service from Gwen
Excellent service from Gwen. She was very patient with me and explained everything. I recommend them 100%
December 27, 2021
Unprompted review
Reply from Alphapack Travel
Dear Tatenda, that you very much for your feedback. We look forward to keep giving you excellent service.
Outstanding service
Outstanding service. Zororai was gracious, super responsive and turned around my request with incredible speed. I've already told all my friends about her!
November 15, 2021
Unprompted review
Reply from Alphapack Travel
Thank very much Rumbie for your feedback. We look forward to keep giving you, your family and friends excellent service. I wish you a pleasant flight.
This was my first time to use Alphapack…
This was my first time to use Alphapack and my experience was fantastic. I was informed at every stage and of all the changes as they happened. Gwen was very knowledgeable about the current situation and was very helpful. Will definitely use Alphapack again and recommend her. Excellent communication and very professional. Keep it up Gwen!
November 4, 2021
Unprompted review
Reply from Alphapack Travel
Dear Judith,
Thank you very much for your feedback. I look forward to keep giving you, your family and friends excellent service that you deserve. Remain blessed.
Got a great service
Got a great service. Gwen made sure that she looked for flights with shortest waiting time between flights.
October 20, 2021
Unprompted review
Reply from Alphapack Travel
Thank you very much Patience. We look forward to keep providing for you, family and friends great service.
Outstanding service
Outstanding service. If there are any unforseen changes to your enquiry you will be updated immediately and an alternative provided. Would highly recommend Gwen.
October 16, 2021
Unprompted review
Reply from Alphapack Travel
Thank you very much Bukhosi, we really appreciate your feedback and we look forward to keep giving you the outstanding service that you deserve.
Very good and clear communication.
Very good and clear communication.
I have dealt with Alphapack travel for a while and I have never been disappointed. I would highly recommend.
October 1, 2021
Unprompted review
Reply from Alphapack Travel
Dear Christian,
Thank you very much for your 5* review. We look forward to keep giving you, your family and friends 5* service that you deserve.
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