Alpine Carpet One Floor & Home Reviews 

111
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We have been extremely happy with Alpine Carpet One and have made numerous purchases from their efficient, honest and helpful staff. We love their work (especially Luis and Mario who installed our b... See more

Company replied

Rated 5 out of 5 stars

Carpet One in South Lake Tahoe has a very good selection of wood and non-wood flooring from which to choose. A few years back, we went with Carpet One to install new carpet throughout the house and w... See more

Company replied

Rated 5 out of 5 stars

We used Alpine Carpet One to put in hardwood floors and carpet. Later we put in more hardwood and had them back. When we moved 50 miles away we paid an extra trip charge to have them put in flooring a... See more

Company replied

Rated 5 out of 5 stars

Paul and Thomas were great from start to finish and even made special trips to our home during installation and after to make sure we were satisfied. We have purchased carpeting, hardwood and window c... See more

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4.9

Excellent

TrustScore 5 out of 5

111 reviews

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4.9

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Rated 5 out of 5 stars

Carpet and flooring installed

I was very pleased with the professional approach. Paul is one of the nicest Man and so was his staff. The came when they said they would which is very hard to find nowadays.love the carpeting and the flooring very beautiful job the worker who installed both flooring and carpeting was amazing . If your looking for a very good quality and service Alpine One is the place to go you won't regretit.

October 26, 2016
Unprompted review
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Reply from Alpine Carpet One Floor & Home

Hi Rosemary!

Thanks a lot for taking the time to share your experience with us! We are glad to hear you are happy with your new flooring.

Rated 4 out of 5 stars

Hunter Douglas blinds

We worked with Alpine to get shades for our new home. They came out to measure right away. We had to go to the shop to get the samples but they loaned them to us for the weekend. Took a bit to get them cut but were installed promptly. I love my blinds and will have to do a phase 2 for the rest of the windows (once we agree on the color for the rest of the house) we will stick with Alpine since they did so well the first time. There were little communication things that I would have liked to have been handled better but overall we are happy.

October 21, 2016
Unprompted review
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Reply from Alpine Carpet One Floor & Home

Hi Martina!

Thanks a lot for taking the time to share your experience with us. We appreciate your feedback very much.

Rated 5 out of 5 stars

Prompt, reliable service.

We had a vinyl floor installed by Alpine Carpet One. Although the layout of the cabin was funky, they did an extremely professional job. Six months later, we had an accidental flooding of one of the rooms. We called Carpet One immediately to remedy the buckling, and again, they couldn't have been more accommodating. Service and quality of work was exceptional.

October 6, 2016
Unprompted review
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Reply from Alpine Carpet One Floor & Home

Thank you for sharing your experience Sandy! One of our main goals is always to provide exceptional service from the very beginning. We are glad we met your expectations and look forward to working with you in the future.

Rated 5 out of 5 stars

Great job!!!!

We are very happy with everything. Will use Thomas and Alpine again.

September 10, 2016
Unprompted review
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Reply from Alpine Carpet One Floor & Home

Hi Debbie! That is awesome! We can't wait to work with you on your next project!

Rated 5 out of 5 stars

No Complaints

Had new flooring installed in Laundry Room and Vertical Blinds in Family Room. Both installers were punctual, friendly and professional. There was a slight problem with the length 0f the blinds. When I notified the store manager he had someone here within a few hours to rectify the problem. I am very satisfied and would definitely use this company again.

September 2, 2016
Unprompted review
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Reply from Alpine Carpet One Floor & Home

Hi Bobbie! We are glad to hear you had a pleasant experience with us! We do our best to solve all of our customer concerns/problems. We look forward to working with you in the future!

Rated 5 out of 5 stars

The Best! Have used them 3 times

We used Alpine Carpet One to put in hardwood floors and carpet. Later we put in more hardwood and had them back. When we moved 50 miles away we paid an extra trip charge to have them put in flooring and carpet in our new home despite having more local companies. Can't say enough positive. Great company with excellent customer service

August 26, 2016
Unprompted review
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Reply from Alpine Carpet One Floor & Home

Hi Paula! Thank you for sharing your experiences with our Carpet One store! We are glad you continue to use business with us and look forward to working with you again in the future!

Rated 5 out of 5 stars

Great company

When I visited the store, I needed a two room job done quickly. I did not expect it to get done as fast as I wanted but was pleasantly surprised when I had a couple of options that fit into my time frame. Manager came out to the house that same day and took measurements and I had an estimate in my email later that evening. Upon acceptance, I was told the installer would be at my house between 9:30 and 10:30. At 9:45 Alpine called me and informed me that the installer was held up and might be a little later. This was no problem for me but I really appreciated the fact that I was informed of this sooner rather that at 10:30 ! The installer did a wonderful job and vacuumed up before he left. I would definitely do business with Alpine again and will recommend them to others.

August 26, 2016
Unprompted review
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Reply from Alpine Carpet One Floor & Home

Hi Donna! Thank you so much for sharing your positive experience with us! We strive for excellent customer service and are excited to hear that your needs were met! We look forward to working with you in the future.

Rated 5 out of 5 stars

Quick, efficient, & with a smile.

We've been working with Norm for years and once again he pulled the job off on our time schedule. Both Norm & his staff did a great job.

August 25, 2016
Unprompted review
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Reply from Alpine Carpet One Floor & Home

Hi John! Thank you for the thoughtful comments about our staff. We are glad to hear that you have continued to work with us throughout the years!

Rated 4 out of 5 stars

Nice people

Sales guy was super nice, knowledgeable and not pushy at all. It took forever to get the carpet, but once in we loved it.

August 18, 2016
Unprompted review
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Reply from Alpine Carpet One Floor & Home

Thank you for leaving us a review on your experience! We are sorry that there was a delay with your carpet. We look forward to doing business with you in the future.

Rated 5 out of 5 stars

Laminate flooring

Absolutely pleased with the product and the installation! Cherry Coleman Laminate! Looks just like hardwood. Paul has been very helpful and responds quickly. I highly recommend Alpine One in South Lake Tahoe!

August 12, 2016
Unprompted review
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Reply from Alpine Carpet One Floor & Home

That is great to hear Debby! Thank you so much for the recommendation. We look forward to working with you in the future!

Rated 5 out of 5 stars

Great service, quality and value!!

They are experts. Amazing!!

August 4, 2016
Unprompted review
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Reply from Alpine Carpet One Floor & Home

Hi Paul! We absolutely do our best when it comes to working with and informing our customers. We are glad to hear you had an awesome experience with us. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Great Service!

I saw Alpine Carpet on the Internet. Went over to the store, they had just the carpet I was looking for!
Installation was professional and they did a great job and cleaned up after!

June 29, 2016
Unprompted review
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Reply from Alpine Carpet One Floor & Home

Great service from beginning to end you say? That's what we strive for! Thank you for sharing your experience with us!

Rated 5 out of 5 stars

Excellent service.

Thomas recommended a great color for our room. The installation was on time and excellent. We are very happy with the transaction.

June 29, 2016
Unprompted review
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Reply from Alpine Carpet One Floor & Home

Rob, thank you for choosing us! We love working with customers and finding out exactly what products will work with their lifestyle. We look forward to working with you in the future.

Rated 5 out of 5 stars

Excellent service and installtion

Great help with selections. Honored the 90 day guarantee.

June 28, 2016
Unprompted review
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Reply from Alpine Carpet One Floor & Home

Hi Maryann! We are glad to hear you had a great experience with us! We know selecting new products and services for a home can be overwhelming at times. Our staff always does their best with helping customers find the perfect product for their needs.

Rated 5 out of 5 stars

EXCELENT WORK

WE ARE SORRY THEY WALKED INTO #320. IT WAS A REAL MESS!
HOUSEKEEPING IS LESS TO BE DESIRED AT LAKELAND VILLAGE

June 21, 2016
Unprompted review
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Reply from Alpine Carpet One Floor & Home

Hi Marilyn! We are glad we had the opportunity to work with you on this project and thank you for the kind review! Please reach out again if there is anything else we can help you with!

Rated 5 out of 5 stars

We are repeat customers

This is our 3rd flooring project with South Lake Tahoe Alpine Carpet One - Thomas has always been friendly, helpful & knowledable. The crew have always been polite, efficient and done a great job. We will continue to make Alpine Carpet One our first choice flooring company.

June 2, 2016
Unprompted review
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Reply from Alpine Carpet One Floor & Home

Hi Shannon, thank you for sharing your wonderful feedback. We're thrilled to hear you've had nothing but great experiences with us and we look forward to working with you again soon!

Rated 5 out of 5 stars

Great service and dependable work

We had Alpine Carpet One install the carpet in our old home and were very pleased with the job quality and the price.
As a result, we had them do a rather minor carpet repair in our new home. The service was fast and we are delighted with the repair work. The price was right and the service man was polite and competent.
We are now having them quote on redoing our entire lower floor and would highly recommend them to anyone in the area needing flooring replaced. Thomas, in particular, is knowledgeable, honest and is a long time local resident who we trust completely.

April 26, 2016
Unprompted review
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Reply from Alpine Carpet One Floor & Home

Hi Phil! - We appreciate the positive feedback. We're very happy to hear that our team provided you with a wonderful experience and that you have found Thomas to be helpful and knowledgeable when it comes to your flooring needs. We thank you for your loyalty and look forward to working with you soon!

Rated 5 out of 5 stars

Great Service

They did what they said they were going to do when they said they were going to do it. Highly recommend.

April 20, 2016
Unprompted review
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Reply from Alpine Carpet One Floor & Home

Hi Kristina, thank you for sharing your experience with us! And thank you again for the 5-stars! We appreciate your business and hope you're enjoying your new floors!

Rated 5 out of 5 stars

awesome service and installation!!!

We just walked in one day and was impressed with Norms knowledge. He was meticulous with measurements and Luis and his crew were very precise, neat and clean. I would recommend them to anyone!!!

April 14, 2016
Unprompted review
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Reply from Alpine Carpet One Floor & Home

Hi Charlotte, thank you for taking the time to leave us a review! We pride ourselves on providing our customers with only the best! We are so pleased to hear that you enjoyed working with Norm, Luis, and the rest of our installation team. Our flooring experts and professionals are dedicated to producing quality work with excellent service to match! We hope you're enjoying your new floors and look forward to working with you again!

Rated 5 out of 5 stars

Best Carpet Experience

As a home owner since 1975 I have never had a better experience with with carpet buying. My situation was unique and complicated with the limitation of installing carpet padding over a concrete slab sealed on top with a polyethylene vapor barrier. This was done during Radon mitigation. I asked for tech support from the SF Bay Area to Reno. Paul and Norm answered questions and worked with me. Carlos and Henry were very experienced and installed my carpet mindful of maintaining the vapor barrier. I had called Specialty Carpets at the North Shore of Lake Tahoe and their installers could not or would not help me with the best way to adhere carpet padding without using solvent based adhesives. Thank You Alpine Carpet One!

April 9, 2016
Unprompted review
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Reply from Alpine Carpet One Floor & Home

Hi Joyce, thank you for taking the time to share your experience. We are so happy to hear that Paul and Norm we're helpful in answering any questions you had and that Carlos and Henry performed a quality installation of your floors. We appreciate your feedback and thank you for your business.

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