Alpkit Reviews 916

I had many questions about Alpkit tents and they were quick to answer all of them. They do actually call you back. I needed a PFAS free tent so opted for the Roundhouse . Sorted out confusion over availability and offer prices easily.
Tent has arrived as promised. Looking forward to opening it up this weekend.
Highly recommend Alpkit.

Good quality gear at good prices and great involvement in outdoor activity promotion.

Really helpful customer service, replied very promptly to my email

Great support from Brendan to change a delivery, thank you.

I had an incredible experience with Alpkit. My tent inner was damaged and was out of warranty, but they replaced it free of charge without any hassle. Their customer service is top-notch, I couldn't recommend them more highly!

I sent a beloved old jacket to have it's zip fixed at Alpkit. The store I dropped it at didn't have capacity so they shipped it to another store who talked me through the fix and shipped it back to me.

Unfortunately Alpkit were let down by the courier who lost the package. However Alpkit Customer services were fantastic when I informed them that the jacket hadn't arrived. They managed contact with the courier and when informed that the package was lost, they immediately offered me a replacement from their own line. Their customer service (Dominic) was very easy to contact and sorted everything. They built a lot of trust and really showed Alpkit's ethos.

I came to your Betws y Coed Alpkit Sonder ride out. But after all my careful prep I still made the school boy error of not putting my AXS battery back into my rear derailleur. I hoped I could buy one at the store but alas no. However I just want to say a MASSIVE thank you to the assistant who didn't just give up but had the faith to let me use one of your batteries for the ride - an absolute life saver. I never got his name but he saved the day. Often people only contact to complain - but I am so glad he helped me - the ride was fantastic - the after event soup hit the spot and the laugh me my son and his friends had on the ride

I received 2 bike bags from family for my birthday, after placing them on my bike I realised some straps were missing & emailed customer support. I received a reply within 24 hours & the missing straps delivered within 72hrs. Fab customer service

Visited Alpkit in Keswick today 19/02 issue wirh my Carbon Marathon poles.
Staff sorted issue after exploring spare parts option decided to replace poles with a new set. Once again Alpkit staff delivered on service and empathy with fellow outdoors enthusiasts.
Top job

Matt in Customer support provided a fast response and expert advice in helping me decide the correct bike size.

Good product - good customer service and great communication

The staff at the Hathersage store and also Matt at Head Office were very helpful and patient when I bought a bike recently and asked to make some changes to the original set up.

I did something silly to break my new bike and they were incredible!! I felt so looked after throughout, they collected it, assessed the issue and gave me options then solved my issue and sent it back. The communication was top notch. Even before I broke my bike I was asking for some advice and receiving good customer service is sooo appreciated when you spend a load of money on your new beloved toy and need help. You guys are amazing!! I promise to not break it again 🤣

Long time follower/customer of alpkit. I particularly like their Kingston store.

Missed the January by a couple of days whilst waiting for some birthday money to clear.

Emailed to see if they'd honour the discounted price. They didn't. Told to keep an eye on socials for further promos! 🥱

Taking my custom elsewhere. Poor customer service.

AlpKit is a great company that provides top class equipment and even better customer service. Even on the very rare occasion there is an issue they will resolve it speedily. They replaced a head torch for me 2 years after I bought it with no quibbles! Other brands (think named after Olympic sporting events) wont even post to my address Don't go anywhere else is my advice.

ordered a tent, not told it was defective till after it was dispatched. too late!!!Put stuff in basket on very cheep offer. Suddenly dissapeared with no explanation, never ever will use you again or recomend you to anyone. Cowboy company

5 star service from Matt in Customer support. Helped me pick the right bike ,Sorted out one issue with the description brilliant.Bike arrived safe and sound well packed and ready to go. Highly recommend company to deal with.The change of ownership caused no issues at all everything arrived on time

Alpkit have a attention to detail and really care about their customers

I've been to the Alpkit store in Bristol a few times for repairs and have spoken to their customer support via their main contact number. They're always super friendly, helpful and give genuinely good advice. Couldn't recommend them enough!

People are the key in any organisation and it is demonstrated at Alpkit again. When policies or procedures sometimes stand in the way, they can step up and overcome human-made obstacles. Which is what happened with my order. Alpkit really is a people organisation for people. Well done!