Alpkit Reviews 916

I purchased x2 Carbon Marathon Ultra poles. Alpkit’s service was great. The company responded to my questions promptly and even refunded the difference between x2 single poles and the cost of ordering a pair without being asked.
As for the poles, they’re robust, light and easy to set up. My only gripe is their length; I’m 5ft 7inches and they’re perhaps a little too tall for me on the lowest length you can set. I chose to keep them and adapted my hand grip but others may prefer a pole that goes a little shorter.

Customer service was on point with product help on a bag. Sounds like the staff test the products alot and have true experiences with the products. Will be ordering more in the future.

I placed and tightly timed order for hiking kit on Sunday and forgot one item. I called today to ask if it could be added to the scheduled next day delivery and was not at all hopeful it could. But Ash and Ed went above and beyond to find my order, sort an invoice and add in the extra item. Saving delivery costs for me and van miles. I am a first time very happy customer. Huge thanks to Ash and Ed !

Fantastic company. I have some of their cycling gear, and a few base layers and T-shirts. The gear is top quality at affordable prices. Sales are really worth looking into. But in confidence from a local and ethical considerate company! I just recently bought a fleece and after placing the order realised I’d be better with a larger size. I phoned up, spoke to Brendan (top man) and the order was amended and arrived the next day!!! Amazing. Enjoy great value and adventure well.

Ordered a load of stuff for a bikepacking trip (bags, tent, sleeping kit). Delivery was delayed (by DPD, no fault of alpkit) but their customer service to resolve the issue was brilliant and super helpful. Shout out to Brendan for getting it all resolved and delivered in time for my trip! The gear feels like its really good quality, and the design (especially of the Ordos 3) is amazing.

The products offered by Alpkit are only equalled by their fantastic support service. The team have been responsive and pro-active in helping me with my purchases and ensuring that i get the most from them.

Top company with top people.

Great customer service! Easy process to speak to someone on the phone. I spoke with Ash who talked through different product options and gave me some great advice.
Really impressed with the level of care in customer service team:)
I’ve also previously been in one of the Alpkit stores and had the same lovely experience with staff!

These guys are great! Products are 10/10, customer service 10/10!

Unbelievably good customer service! Phone number is easy to find, speaking to someone instantly and they know the products inside out. I spoke with Ash who was super knowledgeable about all of the products I was looking at and had some great tips for cycle touring!
The products are also really well made and come with a Warranty in the unlikely event you need to, things can be fixed.

My "2 year old" lightweight music chair just broke at a festival, 1 leg decided to do its own thingy. Unuseable.

FREE return to Alpkit,

Quick response - NO QUIBBLE refund.

The way it should be.

I buy lots from them.

Great Company, Great products, (Except for the chair - didnt buy another one), Great People.

FANTASTIC CUSTOMER SERVICE

HIGHLY RECOMMENDED

A "GO TO" COMPANY FOR ME.

They stand by the values they promote!

I've been a customer for years now with absolutely no problems purchasing both in store and online. I recently purchased a new paddleboard and had a small issue on delivery due to some bad timing on my part. Contacted alpkit support and spoke to Naomi who went well above and beyond to help out. Excellent products and even better customer service.

Customer service prompt and HUMAN. And humane . Just bloody nice people delivering great kit !

Love the Alpkit / Sonder products. Staff a really helpful in store or on line and the product always performs 👍

Alpkit repair service saved a cycling bag from being scrapped. New zip installed by Alpkit replaced the broken one.
Excellent service. Recommended.

Great company, great ethos, great products, fantastic support. What more could you ask for.

Outstanding customer service from Brendan, so friendly, helpful and quick, couldn't be happier with the outcome and the service I received. Will definitely use Alpkit again (soon)

superb, genuine care after a minor mix up with return! thank you Brendan and team

Always quick, knowledgeable and helpful service from the Alpkit team either in store or online.
I’ve been shopping with Alpkit for many years and I’m never disappointed

They couldn't send a footprint because some stock issue, but when its arrived sooner then expected, they sent it for me, same price, no additional charge.
This made me really happy!

Alpkit sell a great range of products in 1 website. Some of them are very interesting / innovative.

I had purchased various smaller items from them, but you never really know what the customer service is like, until things go wrong.

I bought a tent for & loved it, unfortunately on it's first use, one of the poles bent. It is no longer brand new & in the packaging , so returning it would not be possible I assumed.

However, Alpkit were amazing & gave me options. They communicated effectively & processed my refund rapidly. After this, I trust them & would not hesitate to purchase more items from them .